Public Mediation

Vernon Doria vs. Home Wishes Dispute

V. D. vs. Home Wishes
2400 NW 75th Ave, Ankeny, Iowa, 50023-9158, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4798218
    • Amount Involved: 317.99
    • Filed On: Dec 05, 2014
    • Posted On: Dec 16, 2014
    • Complaint(s):
      • Problem with a service
      • Problem with a product
      • Customer service runarounds
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Statement of Claim
Claimant says:
"First of all, the item did not match the description of the product. It was advertised as a "Weatherproof Outside Backyard Shed" and carried a one year warranty. The material this item is made from is so flimsy, it could not possible be considered weatherproof or even an "outside back yard shed." It is more like a tent that is meant for camping for one or two days. Second of all, it lasted less than three months before it developed holes in the roof of the tent. I sent photos of these holes to the manufacturer and they agreed that the defect is under warranty. Since I do not want a replacement of this flimsy item, I asked for a refund of the $317.99 I paid for it. The seller, Home Wishes, not only has failed to respond to several phone calls but has emailed and referred me again to the manufacturer of the item. Home Wishes apparently does not want to refund the money I paid for this faulty item which failed during the warranty period.
Home Wishes is at:
Home Wishes
2520 Nw Heritage Avenue
Ankeny, IA 50023
Phone: (515) 963-7717"
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What Claimant Wants Hide
1. Refund: $317.99 + $55.00 shipping Dec 20, 2014 $317.99
Cash total : $317.99
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Respondent's Counteroffer

There has been no response to this claim from Home Wishes. This claim will remain posted until resolved
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  • Contributed Solution: by Lauren Webster On 05-13-2015
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