Public Mediation

My Claim vs. complaint against dentist

A. L. vs. Dr. Peter Masone
12671 US Highway 98 W Unit 205, Destin, Florida, 32550-8304, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Dr. Peter Masone
View less
Rate or Review on Dr. Peter Mas...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I feel this dentist gave me false information prior to visiting him, the promise was "same day service" and it turned out to be five days. I was told this was because I was 15 minutes late for my appointment. it was to make me a bottom partial and without it I can't chew. I am supposed to get my new partial on Tuesday. I hope since they have a lab on premises."
...
Reply Have a similar problem?
Additional Communication Between Claimant and Dr. Peter Masone Hide
  • Dec 04, 2013, Claiming party added:

  • I WAS NOT 1 HOUR LATE...ONLY 15 MINUTES AT THAT TIME I WAS NOT TOLD ABOUT TAKING IMPRESSIONS THAT DAY. AS A MATTER OF FACT, DR. MASONE AND HIS FEMALE ACCOMPLICE DID TAKE IMPRESSIONS EVEN PUTTING SOME KIND OF CLAY OR PUTTY TYPE MATERIAL ON MY UPPERS. I DID RETURN THE FOLLOWING WEEK (MORE GASOLINE AND TOLLS) AND THE WOMAN ASSISTANT WAS IN THEIR LAB WORKING ON MY CHEAPER PARTIAL. AN HOUR LATER SHE TRIED TO FIT THIS PARTIAL AND, AFTER SEVERAL UNSECCESSFUL TRIES I SAID LET ME HAVE THEM THE WAY THEY WERE. I CAN UNDERSTAND THEM TOUTING THEIR PROFESSIONALISM BUT THAT DOESN'T SIT WELL WITH ME. I STILL HAVE A PARTIAL I CANT USE AND FOR OVER $400. I FEEL FAIRNESS SHOULD PREVAIL WITH ABOUT $400 RETURNED TO ME. IF THEY ARE FAIR.

What Claimant Wants Hide
Just make me happy!
Claimant invites Dr. Peter Masone to make a fair offer.
1. Other – Copy claim to regulators Dec 10, 2013 $14.99
2. Other – Pay for claim posting cost Dec 10, 2013 $7.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "It is the position of this dental practice that we have done everything possible to accommodate Mr. Lepage. We do in fact offer same day service on partials and dentures in most cases, however, this is dependent on the patient’s ability to arrive on time and begin the process. Mr. Lapage was one hour late to his appointment, not 15 minutes late. Our hours of operation are 8:30 to 5:30 Monday –Thursday. His appointment was on Thursday. We offered to either reschedule him on a day that would accommodate a same day pick up of his partial denture (which would have been Tuesday), or we could take impressions that day and let him pick up his appliance on the following Tuesday instead of having to come back twice on that day. We feel Mr. Lapage was fully aware of the reason we were unable to make his appliance that day. We understand sometimes unpunctuality is unavoidable, and we still made every effort to treat Mr. Lapage with proficiency and professionalism. We make no acknowledgement of any wrongdoing and for this we reject his proposal. We feel no settlement is idicateded."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim