Claimant says: "I pay  close to $2000 monthly, our apartment water valve gets turned off on a regular basis now without notice. Just recently water was turned off for mre than 12 hours. It was really an INCONVENIENCE. I requested credit back  from the corporate office but they just want the rent and not compensate. It's Tides on Charleston run by PMG Corporate office. I put up a petition for signatures of neighboring apartment tenants, but someone took the petition down. Information added 5/5/23 They keep having water shut ” ...Show more »

Claimant says: "I pay  close to $2000 monthly, our apartment water valve gets turned off on a regular basis now without notice. Just recently water was turned off for mre than 12 hours. It was really an INCONVENIENCE. I requested credit back  from the corporate office but they just want the rent and not compensate. It's Tides on Charleston run by PMG Corporate office. I put up a petition for signatures of neighboring apartment tenants, but someone took the petition down. Information added 5/5/23 They keep having water shut offs with out enough prenotice. Water shut off recently March 2023 severeal times. March 28 to 29th 2023 for over 12 hours without credit accomodation for the inconvenience. Person in charge is Jodie Blakely, Property Manager for PMG Management of Tides on Charleston apt complexes on Torrey Pines drive. Jodie Blakely threaten to evict if full rental fees is deducted for water valve being shut off over 12 hours. PropertyMgtGrp.com Phone# (602)-396-2000 Information added 5/9/23 They shut the water down again TODAY without notice*” ...Show less »

Claimant says: "I was an Occupant of Home Towne Studios from June 18th, 2020 till check out time on August 29th, 2020. From the first night of my stay, the german roaches were in every area of the room. I complained about the health hazard several times during the course of my stay. The office sent someone to spray the room a few times to no avail. I also purchased my own cans of bug repellant. Nothing would slow down the infestation. I lost days of work for lack of sleep because I was up most of the night killing b” ...Show more »

Claimant says: "I was an Occupant of Home Towne Studios from June 18th, 2020 till check out time on August 29th, 2020. From the first night of my stay, the german roaches were in every area of the room. I complained about the health hazard several times during the course of my stay. The office sent someone to spray the room a few times to no avail. I also purchased my own cans of bug repellant. Nothing would slow down the infestation. I lost days of work for lack of sleep because I was up most of the night killing bugs. Many meals were thrown out because bugs were crawling in the food before I could finish making the meal. I cleaned and mopped the room weekly myself. The repulsive amount of roaches was outrageous. They were piling out outlets, drains, dropping down on me from the ceiling crawling on the bed when I would lay down. Even now, days after leaving the facility I find myself still scouring my surroundings for bugs crawling around me.    Attached are 4 images of the bugs I smashed. I have a lot more images, unfortunately.*” ...Show less »

Claimant says: "Five months of unpaid rent while eviction was in process, plus an unauthorized pet that destroyed hardwood floors, plus a hoarding situation that required two dumpsters to remove the trash, garbage and belongings that was up to thigh high in some places inside.”

Claimant says: "I reside in a property managed by Olen Properties in Summerlin - Las Vegas, NV. I have resided there for over 5 years. I cannot get the onsite manager to return my calls, or communicate with me to resolve issues and work orders relating to the unit. She is the 4th onsite manager since I've lived there. Problem: They are trying to tell me a slow leak that they didn't repair years ago (they simply painted over the water stain) is now tenant negligence and failure to report and I must pay for the repair and ” ...Show more »

Claimant says: "I reside in a property managed by Olen Properties in Summerlin - Las Vegas, NV. I have resided there for over 5 years. I cannot get the onsite manager to return my calls, or communicate with me to resolve issues and work orders relating to the unit. She is the 4th onsite manager since I've lived there. Problem: They are trying to tell me a slow leak that they didn't repair years ago (they simply painted over the water stain) is now tenant negligence and failure to report and I must pay for the repair and damage it has caused. This after obvious water stains were present and could be seen by visual inspection on annual walkthroughs. Problem: There are rats in the walls - I have reported hearing them at night - they appear to have employed a noncohesive plan to address the problem between the onsite manager and pest control - there is no comucnication between the parties and the issue is still there after 6 weeks of notification with no apparent resolution in sight. Problem: I cannot get the onsite manager or the regional manager to return my calls or appropriately deal with issues. The onsite manager has unilaterally decided against me without speaking to me or giving me the reason behind her position. I received no written notification of their position, it was only found out after I called to find out the status of the work order for the repair that they weren't going to fix it and/or that I would have to pay for it. I received no information on what that repair might cost, the the extent of the damage, bids on the work that must be completed or the basis for their decision. Ive not been given any information and no chance to respond! I just received my new lease terms and with rats in the walls and no communication about the existing problem in the unit they increased my base rent by 4.3%. I work in real estate lending and commercial leases have at the most annual 3% CPI increases - I feel as though I am being singled out now and treated unfairly.*” ...Show less »

Claimant says: "I was extremely upset that once I told Mr. Samuels, my landlord, about a sewage smell coming from the bathroom permeating my apartment around 8-15-16 he didn't seem to be in a hurry to fix the problem. On 8-30-16, after he treated the toilet, tub, and sink drains with a home remedy of baking soda, vinegar, and hot water, I let him know that the smell remained and I needed a professional. He told me Rick's Plumbing would come on 9-1-16. They didn't show up until 9-6-16. When the plumber got ” ...Show more »

Claimant says: "I was extremely upset that once I told Mr. Samuels, my landlord, about a sewage smell coming from the bathroom permeating my apartment around 8-15-16 he didn't seem to be in a hurry to fix the problem. On 8-30-16, after he treated the toilet, tub, and sink drains with a home remedy of baking soda, vinegar, and hot water, I let him know that the smell remained and I needed a professional. He told me Rick's Plumbing would come on 9-1-16. They didn't show up until 9-6-16. When the plumber got there, he raised more concerns instead of decreasing advising me that there was a vent problem. I stayed at my apartment for 5 years with no crime no concerns, etc. On 9-12-16, there was a break-in at this apartment. My significant other and myself with my 1 year old son decided to move at that point because we had endured enough...My family were stuck in that apartment for almost 3 months before we could move with the sewage smell coming from the inside from the bathroom and outside of the apartment coming from the sewage pipe coming from the ground to a decent apartment...A copy of the letter sent to him on 10-22-16 is attached. Also, when I returned my key and rent money in an envelope. He claimed he couldn't find the key for at least two hours. I had contacted the police just in case. After the two hours or so, he said he found the keys...I hope he doesn't treat another tenant like he did me...*” ...Show less »