Claimant says: "Samsung dryer fire hazard”

Claimant says: "I purchase a 60 Samsung 1080p Led Smart TV for $1104.99 on October 31, 2016 with a 1 year Manufacturers warranty and I also purchase a extended after the factor warrant. My TV stop working and the repair people came out and took a picture, they didn't do anything else. They sent the picture to Samsung for repair or replace. Samsung refuse to repair or place, Samsung said the LED something was broken I didn't do anything to cause it to break. What is a warranty for if not to repair or replace what it covers? This m” ...Show more »

Claimant says: "I purchase a 60 Samsung 1080p Led Smart TV for $1104.99 on October 31, 2016 with a 1 year Manufacturers warranty and I also purchase a extended after the factor warrant. My TV stop working and the repair people came out and took a picture, they didn't do anything else. They sent the picture to Samsung for repair or replace. Samsung refuse to repair or place, Samsung said the LED something was broken I didn't do anything to cause it to break. What is a warranty for if not to repair or replace what it covers? This make the extended warranty no good, where they refuse to refund. I had the TV for less than 6 months and Samsung want repair or replace it. They said it was my fault, how can they know that, the repair people only took a picture. They didn't ask me how it happen. That's not right, Samsung can just take my $1104.99 with a warranty and extended warranty, that don't mean nothing.*” ...Show less »

Claimant says: "To Whom It May Concern: I am writing this letter in reference to Samsung Washer and Dryer I bought back in August from Home Depot. I purchased the Samsung washer (WA50K8600AV) and matching Dryer (DV50K8600EV) as a set so that both appliances matched when placed side by side on August 15, 2016. One of the appliances was on back order so I waited till after the month was over and scheduled a deliver date for September 7th. Come to find out what I was informed by Home Depot that Samsung Delivery would call and work with m” ...Show more »

Claimant says: "To Whom It May Concern: I am writing this letter in reference to Samsung Washer and Dryer I bought back in August from Home Depot. I purchased the Samsung washer (WA50K8600AV) and matching Dryer (DV50K8600EV) as a set so that both appliances matched when placed side by side on August 15, 2016. One of the appliances was on back order so I waited till after the month was over and scheduled a deliver date for September 7th. Come to find out what I was informed by Home Depot that Samsung Delivery would call and work with me on a delivery time. I came to find out this information ended up being false. I ended up having to have them drop it off at the store. Pick it up myself and install it as well the week of September 19. I had also purchased another Samsung washer and dryer same models and that was scheduled for delivery November 5th. Through such confusion and complication on Samsung???s end I never got my washer and dryer and that same weekend I received a phone call by Samsung that the Washer that I had ordered along with the same washer I have at home had been recalled. On November 7th after finding out that my other order was not going to be delivered due to a recall washer, Samsung offered me the replacement for it. When I looked up that model number I told the representative that that washer was also recalled and that I did not want it. I was fortunate to just return that washer and dryer set that I purchased because of the lousy customer service the delivery company did by saying they called and never did; then somehow set up a new delivery date without my knowledge. I called back again to get information on washer I already had at my home and went through the steps to getting the documents to send in for the refund on my Samsung washer. I cannot tell you every person I spoke to as it was more than 10 and the numerous phone calls I made. The female I spoke with took care of the washer and I advised her I had a matching dryer that I purchased at the same time as any other person who purchases a BRAND NEW washer & dryer that it would be an unmatched appliance with the other SAMSUNG washer and dryer I purchased. The female stated as I was told ???I will send this ticket up and someone from Samsung will give you a call.??? She did not tell me an amount like what had already been in place for the washer, but that ???I would be put in line and Samsung would call me back and based off of the model # and serial # Samsung would have a price of what the dryer is worth.??? After our conversation I was advised someone from Samsung would call back to discuss this issue and she would send up as dryer was bought in pair to match and now it would not. Time passed by and I checked with the recall Samsung number where all my call history which I called on these days after November 5, I called November 7, November 16, December 8, December 14 and December 15, some 2, 3 and 4 times due to the lack of help I was given and was told someone would call when it was my turn. I called and spoke to the non-recall line and the first time I called was told I don???t see a ticket and any information that you ever called. The sound of that was very disturbing due to the fact I have called and all my information has already been entered in. Then after speaking with your employees then the Supervisor that there was nothing I had to call the recall number back to figure out where the information was. I finally received a call the week of December 19 almost 2 months later and after spending another hour plus on the phone was told that only the washer was recalled and the dryer was not. I was already aware that the dryer was not recalled and advised her that the other Samsung employee Supervisor I spoke with told me that based on the appliance that they would credit me for the dryer. It did not help that the recall notice phone call was 6 ??? weeks after I picked up my appliances as Home Depot store I purchased from told me sorry you cannot return appliances after 30 days. Although just about everything else can be brought back up to nearly 90 days. This female told me the only way they would do anything to the dryer is if it was broken. By this time I had already purchased my new Samsung Washer (WF50K7500AV) and Dryer (DV45K6500EV) with 2 pedestals (WE357A0V) as this was a stackable set and not a standalone and they were delivered and installed back on November 12. As I informed her I have this brand new set which no way would it have matched the other dryer. Why have a different shape, color and setup? I told her I have the other brand new set sitting in my living room and the set that was not recalled in my laundry room taking up space causing an inconvenience. I told her until I get the rebate check on the washer it was not going anywhere. The UNEXPECTED thing I was told ???you can still use the washer but you have to use the delicate cycles???. Who would use a washer they say don???t use because it can blow up? In this conversation she said I don???t show any record of you calling. She put me on hold and came back and said oh wait I see some information. When I got around to asking for Samsung Corporate address she DENIED AND REFUSED to give it to me. She told me let me look up the records on the phone calls you made and see what I can do and give you a call back. It has been OVER 2 weeks and have a I received a phone call???. NO. This lady was rude and refused to give your company information and LIED TO ME about calling me back. All I want is what I was told back in November 2016, by the time you get this letter it will be sometime in 2017. I have seen the news stories about Samsung sending Dish Network technicians to fix your appliances and read the negative feedback and comments about your customer service. The right thing to do is compensate me for the dryer that almost 2 months now has been sitting in my living room with the UNSAFE washer. You put me out of an expense that I should not have had to go through. I purchased your higher end washer and dryer appliances and spend more money on that set at a MATCHING pair as if you look up the models numbers of the above you would see the square dark tinted doors do not match or look presentable next to a circular blue in color door. I feel your company has failed in making the customer happy and your customer service representative have failed your company as well as me the customer in lying and not resolving the issue. Please feel free to contact me to resolve this issue. The way to make this right is to HONOR what a Supervisor from your Samsung Company advised me to make this right. If there would never had been a recall on the washer I purchased I would not be here as an upset customer dealing with this which all started when I purchased this back in August.*” ...Show less »

Claimant says: "We have a Samsung refrigerator for almost five years.....it was not making ice, we called Samsung to have them get us through troubleshooting, we had already ordered a new ice maker, but they had us reset it, all sounded like it was working, then lo and behold, the next day NO ICE, so we take out ice maker, to find out it was HOT, check out our freezer drawer, to find ALL defrosted....completely. We start to call for service to be told we need to wait five days for a certified Samsung repairman to come.....being annoyed” ...Show more »

Claimant says: "We have a Samsung refrigerator for almost five years.....it was not making ice, we called Samsung to have them get us through troubleshooting, we had already ordered a new ice maker, but they had us reset it, all sounded like it was working, then lo and behold, the next day NO ICE, so we take out ice maker, to find out it was HOT, check out our freezer drawer, to find ALL defrosted....completely. We start to call for service to be told we need to wait five days for a certified Samsung repairman to come.....being annoyed, it is our refrigerator, not my dishwasher, microwave, or stove, all homes need a refrigerator 24 hours a day!!!! I can wash my dishes, I can order food, but I need my refrigerator!!!! Besides we are going on vacation when they are planning on coming. I paid another company $100 for the repair service charge, he told me there was a leak in the evaporator, was too costly to fix it, throw out fridge and replace it! Would probably cost at least $1500 to repair! We call Samsung, they tell us we are actually covered until September, but they need to send one of their repairmen.....well two of them declined the job???? Seriously.....Decline a JOB???? Who does Samsung hire? Away on vacation, they make a repair appointment for Tuesday July 29, between 1-5, have someone come to our home, and wait for this repairman, at 5 PM call to find out where he is, and were told, something came up, and they cancelled call, but NEVER told US!!!! Rescheduled for Thursday, same window 1-5, repairman called, was a few minutes away, have someone rushing there to open door, was then told he would NOT enter our home without $75 service charge!!!! We already paid a service charge, we know fridge is dead, all was needed was Samsung to confirm what was wrong with the fridge, why was I responsible for yet another service charge? I was not going to have a friend deal with this, so we cancelled appointment, figuring we would deal with when we returned from vacation. Called Samsung, they confirmed they are responsible for service call, and will be sending someone tomorrow 8/4 to check out issue with fridge. This refrigerator died on 7/21, I am so curious to see how long someone needs to resolve a refrigerator issue....As a consumer, I will NEVER purchase a Samsung and will only discourage this product...they have done nothing to satisfy our needs! I am so disgusted and disappointed in this manufacturer I cannot believe as a consumer I have to deal with this. I have a family of four, work full time, and do not believe that spending almost $3000.00 for a product deserves to be treated this way. I am disgusted beyond belief! Please do your best to help us!!!*” ...Show less »

Claimant says: "Purchased a Samsung top loading washing machine on 01/06/12 and noticed it rusting in and around the bleach dispensing port. Samsung says product out of warranty, that the problem is cosmetic, that a abrasive cleaner has been used which would cause the paint finish to be compromised. Problem is, that the rust started under the plastic liner of the bleach dispenser and I was not aware of rust issue when it first begun, not until much later when it was further advanced and beyond edges of liner and visable (a liner th” ...Show more »

Claimant says: "Purchased a Samsung top loading washing machine on 01/06/12 and noticed it rusting in and around the bleach dispensing port. Samsung says product out of warranty, that the problem is cosmetic, that a abrasive cleaner has been used which would cause the paint finish to be compromised. Problem is, that the rust started under the plastic liner of the bleach dispenser and I was not aware of rust issue when it first begun, not until much later when it was further advanced and beyond edges of liner and visable (a liner that is not meant to be removed and you are not directed to by owner's manual). A place that has defintely not been exposed to anyabrasive cleaners. Never would I have knowingly purchased a washing machine that is expected to be exposed to water on a daily basis if I had known that rust would form as the norm and that it is simply cosmetic!!! I've owned only new washing machines over the past thiry-five years and never had I had a rust issue prior to this machine. Perhaps the problem is that this is the first Samsung I've owned and that either this washer has defective design and/or manufacturing process. I first contacted Samsung on 9/10/13 and sent pictures that same day ticket number 2121292577. Didn't hear from them, so contacted again on 9/13/13, ticket 5106568989. I'm dissapointed with the service and realize its a done deal as they read their prescribted responses to me over the phone. I'll never purchase another Samsung product as I stated to them but wish for consumers to be aware.*” ...Show less »