Claimant says: "Bad business practices; poor customer service and overcharging for fees that are not correct! Have years of records contacting them with multiple supervisors names with promises to return my call after issues were fixed with none of them followed through with. I had my credit affected for 3 years because of their error in applying payment to my account. Still have thousands dollars in charges and fees for unknown reasons? Have charge for property assessment on the same date listed like 20 times? No one has an explanatio” ...Show more »

Claimant says: "Bad business practices; poor customer service and overcharging for fees that are not correct! Have years of records contacting them with multiple supervisors names with promises to return my call after issues were fixed with none of them followed through with. I had my credit affected for 3 years because of their error in applying payment to my account. Still have thousands dollars in charges and fees for unknown reasons? Have charge for property assessment on the same date listed like 20 times? No one has an explanation for any of this! Also Payments keep going to a suspense account when they are full payments? Takes 3-4 calls taking 1-2 hrs to get fixed and payment posted to my account . Happened 6 months in row. Recently, they send letter saying they did audit and I owe them additional $3500 that will be added at end of my loan?? My escrow account is constantly changing . First I overpayed they send me a check and amount changes . Next it's I need more money for escrow raising my monthly payment 2-3 times in past 2 years. Mind you my homeowners insurance and taxes have not changed at all in those two years ? This company is shady and has horrible customer service! They take money from people unfairly! I have records of over 12 hours of talking with these people from my phone company still with no resolve! Also, stack of letters I've sent certified to them regarding these issues.*” ...Show less »

Claimant says: "I borrowed 92,300 291/2 years ago and I now owe 82,000 so ocwen had told me for 20 years I had an interest arrears and in 2007 said if I paid over double my morgtage for 2 years it would be done and I could go back to my original payments. I did and they say they never said that, you see with this interest arrears I was sent my mortgage money back roughly every 3 months saying it was not enough and forcing me to sign forbearance agreement after agreement for roughly 20 years always saying I was losing my home over and o” ...Show more »

Claimant says: "I borrowed 92,300 291/2 years ago and I now owe 82,000 so ocwen had told me for 20 years I had an interest arrears and in 2007 said if I paid over double my morgtage for 2 years it would be done and I could go back to my original payments. I did and they say they never said that, you see with this interest arrears I was sent my mortgage money back roughly every 3 months saying it was not enough and forcing me to sign forbearance agreement after agreement for roughly 20 years always saying I was losing my home over and over again. I owed less on my house 15 years ago then I do now. every time I turn around they are charging a new legal amount. I could go on and on with 20 years of nightmares with proff of how even in 1 month changed my mortgage amount 4 times. they beat you down till you don't know how to fight anymore*” ...Show less »

Claimant says: "I have requested for original wet ink signed documents your company (Ocwen) have not sent claiming ownership, original note with original account/loan number, request release of escrow, and the accountability of the equity from time of purchase until present Statements, letters, digital records are not evidence, and copies does not mean proof”

Claimant says: "This company evidently bought our home equity loan from GMAC mortgage. We continued paying this company until we believed the loan was paid off in October, 2015. We consequently received numerous correspondence from OCWEN claiming that we owed the amount of $0.01 (one penny). We NEVER received any correspondence as to how to resolve this matter. We did receive numerous telephone calls (sometimes as many as three or more times per week from people who had no idea of how much money was owed, who refused to speak with” ...Show more »

Claimant says: "This company evidently bought our home equity loan from GMAC mortgage. We continued paying this company until we believed the loan was paid off in October, 2015. We consequently received numerous correspondence from OCWEN claiming that we owed the amount of $0.01 (one penny). We NEVER received any correspondence as to how to resolve this matter. We did receive numerous telephone calls (sometimes as many as three or more times per week from people who had no idea of how much money was owed, who refused to speak with the spouse, and who had questionable English speaking skills). We also received bills, each one increasing in amount until we now owe approximately $0.74. Twice we sent OCWEN checks in the amount of $5.00. We sent these in the envelopes and to the address provided. We still continued to receive the annoying telephone calls and no clue as to how to resolve this problem. When we tried to contact OCWEN we were not able to talk to a real person. The e-mail address given on their letterhead is no longer functioning. We also tried their customer service web site and again were given no way to communicate personally with OCWEN and have them explain to us why we still owed money and why we were still receiving phone calls. Today we received a delinquency notice from OCWEN with a list of then money we supposedly owe them. We finally got through to OCWEN on the phone and were told to send a fax (we don't have one) to an address not on the delinquency notice. A phone number was not available. We still have no idea if this problem is resolved and our credit rating has been restored. (I assume because OCWEN is a collection agency this could be the case.)*” ...Show less »

Claimant says: "I paid my home off in May 2014, and now it is the end of August. Ocwen has never sent me any kind of information saying that this loan has been paid in full. I have contacted them 7 times about a paid in full letter, and all I have received is the run around. They keep telling me they will mail it and I should receive it in 4 business days, of course it never comes. I get the excuse that my request was never entered in the system. I was told that I would receive an email with the paid in full letter, but the only thing ” ...Show more »

Claimant says: "I paid my home off in May 2014, and now it is the end of August. Ocwen has never sent me any kind of information saying that this loan has been paid in full. I have contacted them 7 times about a paid in full letter, and all I have received is the run around. They keep telling me they will mail it and I should receive it in 4 business days, of course it never comes. I get the excuse that my request was never entered in the system. I was told that I would receive an email with the paid in full letter, but the only thing in the email was an old payoff quote saying that I owed over 48 thousand dollars on it. This was the same letter I got when I was paying it off. What do I have to do to get my paid in full letter, and title to my house?????*” ...Show less »