Claimant says: "I took my 2015 GMC sSierra for an oil change and they told me I needed to replace a shock They said it would cost me $350.00 to replace one shock. my truck has 75,000 miles and already needs a shock?? I own a 1966 Ford mustang and has 151,000 miles and I just replaced the shocks on my car. This truck is still new and already needs shocks????? Please let me know if you can replace the shocks for free.(Remember this is a new truck) Paul DeLeon 874 N Bowie Dr Abilene,Texas 79603 832-600-3828” ...Show more »

Claimant says: "I took my 2015 GMC sSierra for an oil change and they told me I needed to replace a shock They said it would cost me $350.00 to replace one shock. my truck has 75,000 miles and already needs a shock?? I own a 1966 Ford mustang and has 151,000 miles and I just replaced the shocks on my car. This truck is still new and already needs shocks????? Please let me know if you can replace the shocks for free.(Remember this is a new truck) Paul DeLeon 874 N Bowie Dr Abilene,Texas 79603 832-600-3828*” ...Show less »

Claimant says: "I contacted a dealership about a truck I sent emails to make them aware of excatly what I was willing to pay out the door tax tags and fees out the door. Tracy Mezo sent email stating that the sales manager had agreed upon a price of 5000.00 down and 32500.00 out the door I let them know I would be missing work and driving 3/1/2 hours 200 miles one way in which i did and upon arriving that Saturday I was greeted my Rex and Sandy they brought a deal to the table that was not even close to the deal I had made with Mr Sand” ...Show more »

Claimant says: "I contacted a dealership about a truck I sent emails to make them aware of excatly what I was willing to pay out the door tax tags and fees out the door. Tracy Mezo sent email stating that the sales manager had agreed upon a price of 5000.00 down and 32500.00 out the door I let them know I would be missing work and driving 3/1/2 hours 200 miles one way in which i did and upon arriving that Saturday I was greeted my Rex and Sandy they brought a deal to the table that was not even close to the deal I had made with Mr Sandy Fordham 3 days prior. Mr Fordham said he had made a mistake he was angry and began to use profanity B.S. F boom that was uncalled for unacceptable and unbelievable and in front of my 60 old mother so I had no choose but to drive the 200 miles back to Florida and follow up with my attorney which had advised me to contact them and explain what type of agreement that the Promissory Estoppel really is so I tried. I spoke with rex he was very nice about the situation and stated that had it been up to him he would have stood behind the agreed upon price. Tracy was going to get with someone and call me back. that did not happen and avoided me. after that I finally was able to make contact with Mr Wilford the General Manager. he apologized for the profanity and was going to look into the matter and get back in touch, he never did, and then finally after several phone calls to them I spoke with Don Cardwell. he apologized for the confusion as he called it and said all I was really out was a drive. REALLY. there were lost wages for myself and mother, gas,wear and tear on my car, tim,e energy ,aggravation, disappointment, just to mention a few all day drive Saturday for nothing and all day Monday dealing with rude uncaring people was not my idea of fun but the social media loves this type of STUFF and I intend to reach out to ever source available. I have all copies of every email that was sent I will attach them as well thanks SAM*” ...Show less »

Claimant says: "Back two years ago i went up to the dealership to look at some used vehicles to replace my 98 they told me i could not afford most of there cars on the lot and suggested a 08 jeep liberty out back i looked at it and said it was alright so i signed papers traded in my 98 and gave them $2000 later that night i thought about it and decided it was not for me i went back the next day and told them i did not want the jeep it was not what i wanted they complained saying i signed papers and already got rid of the 98 i kept insi” ...Show more »

Claimant says: "Back two years ago i went up to the dealership to look at some used vehicles to replace my 98 they told me i could not afford most of there cars on the lot and suggested a 08 jeep liberty out back i looked at it and said it was alright so i signed papers traded in my 98 and gave them $2000 later that night i thought about it and decided it was not for me i went back the next day and told them i did not want the jeep it was not what i wanted they complained saying i signed papers and already got rid of the 98 i kept insisting i did not want the jeep and they did not want to take it back instead they offered to return my $2000 as long as i keep the jeep instead of arguing further i accepted and thought at the time it was a good deal i was wrong, in the two years i have owned the jeep i noticed that the tires wear wearing unevenly i gave it no thought because i thought that was what it was suppose to do i had them rotated to make them last longer but after so long i had to replace and get new ones i bought the new ones in oct 2015 buy june 2016 i had to replace the front tires because the outer edge was completely worn out i thought it was needing a front alignment so i had the dealership do it ,while i was there the service people wanted to show me some thing and took me in to the garage the mechanic showed me i had a bent subframe i asked how that could be he said it had to have been done but a hard impact and i told him i have had no hard impacts the only thing i have hit was a snow bank in the winter turning in to my drive way and i hit black ice driving me right in to the bank cracking my plastic and tearing up the plastic a bit under the jeep which i had to remove because it was just hanging there besides that nothing the dealership would not claim or admit that the sold me a vehicle with a bad frame, i will not say if they did know or was a ware of this in conclusion i think that the other owner of the jeep did hit something and had bent the frame and did not tell the dealership ,the dealership took the jeep and instead of placing it with the other used vehicles because of its age kept it out back and only gave it a basic check i doubt they would have placed it on a machine to check alignment, i would like for them to either fix the problem or trade it*” ...Show less »

Claimant says: "I bought a car March 12 2016, I owe 50,000 on this car, and it had 3500 miles on it so it still has full warranty. Well, on Friday March 18 2016 they called from dealship and told us we needed to bring the car in because there was a recall on one of the parts and they were going to replace it. Well I told her I would bring the car in on Monday March 21 2016. Well, I didn't get to take it in because Sunday March 20 2016 the car broke down( it wouldn't start). I called Monday and told them I wouldn't be there because the” ...Show more »

Claimant says: "I bought a car March 12 2016, I owe 50,000 on this car, and it had 3500 miles on it so it still has full warranty. Well, on Friday March 18 2016 they called from dealship and told us we needed to bring the car in because there was a recall on one of the parts and they were going to replace it. Well I told her I would bring the car in on Monday March 21 2016. Well, I didn't get to take it in because Sunday March 20 2016 the car broke down( it wouldn't start). I called Monday and told them I wouldn't be there because the car wouldn't start so I needed a tow truck and a car. Well, they sent a car and a mechanic but no tow truck. I ask where the tow truck was and he said that they didn't send one because he had brought the part with him. The mechanic told me we were the third person that had trouble with the car and that the car should not have been sold because there was no recall, the car was actually in their service department waiting on the part he brought( the push to start button ) and Wednesday March 16 2016 when the part that had been order before we bought the car came in he went to look for the car and they had sold it. They sold the car to us knowing full and well the car was messed up. I called Rusty Wallace and asked for the general manger Dennis Edwards to tell him we were not happy with the car so we would like our old car back(which they still had ) or we wanted another car. Mr Edwards proceeded to laugh and said here's what's not going to happen your not getting your car back and your not getting another car. I said well if you are refusing to help me I guess I will have to contact an attorney at which time he laughed and said have your attorney call me. Well 3 weeks later April 13 2016 the car had the same issues so I called Dennis Edwards but he wasn't there, the mechanic mike told me he could send a tow truck but not a car because Dennis Edwards wasn't there to approve it. I told him I had a appointment with a kidney specialist the next day that i had waited 3 monts for and I had to have to have a car. He said he couldn't do it without Dennis Edwards permission. I told him not to send the tow truck without a car. The next morning I called Dennis Edwards and told him I needed a car and a tow truck, his reply was I'm not sending a car or a tow truck. I sent one last time complementary but you didn't appreciate it so I'm not doing it again. I said how did we not appreciate it? He said because of the comments you made when you rated our business on Facebook I said are you kidding me I wouldn't have made those comments had he not laughed and told me what he wasn't going to do for me. Well he said you're not getting a car or a tow truck from us. I said I guess I will go speak to the county attorney today and he said see there you go again. I said what do you mean you are refusing to help me so I have no other choice he laughed and said have them call me. Well I called roadside assistance and they towed the car to Rusty Wallace in Morristown (which is 53 miles from my home) and I called mike the mechanic back about getting a car and he said after they diagnose the car If they have to keep overnight, they would send a car. Well the car got to rusty Wallace on Thursday around 5:30pm. The next morning I called at 9:30 and told him I have been without a car for 72 hours I needed a car. He said they were looking at it and he would call back soon. 2 hours later at 11:30 he said he still hadnt diagnosed the car yet and that the battery was charging and it had 13 minutes to go and he would diagnose it and call me back soon. Well I had to call him back at 1:30 and Mike said we are going to have to keep the car, Dennis Edwards approved a loaner car because they would be keeping my car but he said Dennis Edwards refuses to have it brought to me and if I wanted it, I had to come and get it. At which time I told him, I had been without a car for 72hrs and I had no way to come and get it. They said we'll it's here if you want it but we're not bringing it to you. Can you guys please please help me? I have nowhere to go and nowhere to turn. This is so unfair that people can be treated this way by a business.*” ...Show less »

Claimant says: "I was exiting my 2009 GMC Sierra 2500HD pickup truck about 3 weeks ago, when the drivers side door handle, broke off in my hand. I now have to roll the window down, open the door from the outside and roll the window up again. I went to my local dealership, Tom Cantin Chevrolet, to get a new part. T he parts guy told me that this is a common problem and that it was going to be $648.00 to buy the part, because some genius engineer at GM decided to make this cheaply designed and produced item, integrated into the do” ...Show more »

Claimant says: "I was exiting my 2009 GMC Sierra 2500HD pickup truck about 3 weeks ago, when the drivers side door handle, broke off in my hand. I now have to roll the window down, open the door from the outside and roll the window up again. I went to my local dealership, Tom Cantin Chevrolet, to get a new part. T he parts guy told me that this is a common problem and that it was going to be $648.00 to buy the part, because some genius engineer at GM decided to make this cheaply designed and produced item, integrated into the door panel. I have spent weeks on the phone with nearly a dozen people at GM, and have either been laughed at, or treated like a leper. I do not know how to proceed, but this is a safety issue. In the event of an accident, if one were able to extricate themselves, it would require getting out the opposite door. Add to this, the vehicle in flames and the danger of death is increased ten fold. This part is so cheaply constructed, it is a wonder, that it is not a recall item.*” ...Show less »