Claimant says: "I had bought a truck ford f-150 xlt. bought in dec 27 2012 ,i had started having problems with the gear. when move from park to drive, it sound a click noise and i took it 2 times and they found the problem was normal, another problem start with the ac .they found that some pipes where damage and they apparently fix it ,the ac do not cool enough but they keep on saying that it's normal now it's making an awful noise in the front this voice they say the same, that it is normal, and also the lights in the globe box sound”
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Claimant says: "I had bought a truck ford f-150 xlt. bought in dec 27 2012 ,i had started having problems with the gear. when move from park to drive, it sound a click noise and i took it 2 times and they found the problem was normal, another problem start with the ac .they found that some pipes where damage and they apparently fix it ,the ac do not cool enough but they keep on saying that it's normal now it's making an awful noise in the front this voice they say the same, that it is normal, and also the lights in the globe box sound like there's a circuit join on and the panel lights up .and they are unable to fix it, i do have the full manufactured insurance . but it seems that i had paid for nothing ,ford refuses to fix the problem and i need some advice from you. the dealer danny joseph ,keep on lying to us also the manager in the mechanic area, jesse zuniga. they keep on saying that this is normal in my truck my truck verily have 5,360 miles ,and of course i did not have this problems until the month of may .I had taken this truck to the dealers for 7 times already and the truck is still in the dealer since jun 23 , the dealer told me that they were going to ask ford to bring their mechanics so they might consider the problem under manufactured defect, and that this could take 6 weeks . jesse sosa, who i spoke this last saturday,and later on wedensday the dealer dannyjoseph was telling me that the truck has been seen by such mechanics and that they didn't find a problem ,which it's a lie, no one had come to check my truck ,and they just want me to get it has it is . the problem here is that neither ford or the dealersip red mccobs ford ,want to take responsibility in this manufactured defect truck.please help.
Update July 12
To whom this letter concern ???Ford Customer Relationship Center.
My name is XXXXX I bought a truck Iin dec.27 2012 from RedM C Combs Ford AT 8333 IH WEST San Antonio Tx. my truck is a f-150 super crew. Bin # 1ftfw1cf8dkd72503. Color ,blue jeans.
And I start heaving problems with this truck in APRIL , I have 3 issues with my truck when I move the gear from park to drive it sound a click notice .i took it to the shop and they couldn???t identified that notice ,problem#2 second problem the air condition was??? nt cooling enough so I took it in april 29 and they made some repairs into it and after that repair ,the truck start making a notice coming from the front of the truck I took it back and they keep on saying that that is normal also problem # 3 the panel lights lights up with no reason, they can not figure out about the problem either ,by june 25 I left my truck at the shop to see if they can fix it ,I told them that I was not going to take this damage truck??? 3 days after on june 28 they called me that my truck was ready when I went to pick it up I turn it on and the first thing that I heard was the noise of apparently the electric fan was making it sound like an old compressor ,I talked with the mechanics manager jesse zuniga,I told him that I was not going to take my truck home until they fix it ,the noise coming from the front was worst and that day I left it at the shop , also that day I talk with one of the heads managers in duty his name was mike ,he send me back to talk to jesse zuniga . and I talk also with danny joseph and we agree to go over the next day ,next day on june 29 I went to the dealership to talk with my dealer danny joseph ,he had a customer so he refer us with jesse sosa another dealer we told him about this issues and he went to see the truck he just shake his head and admitted that there was something wrong. So I left the truck in there to be seen by the mechanics again.i talk by phone with denny joseph he assure that the truck was ready and so I told him that I will pick it up on Friday july 5 unable to go we went on Monday 8 ,we went to check the truck and nothing was done also in the invoice nothing was fixed.only the oil change that ford gives for courtesy ,danny joseph insist us to take the truck and we ask to speak with a head manager and he told us that there were no one to assist us and he ask us to take the truck because they were not responsible if something wil happen, and so I refuse I even left the keys in front of the desk front and frustrated just walk out off there, I felt so humiliated, like never before could not understand that if I bought this truck with all kind of insurances they were unable to do anything ,when my truck only count with 5400 miles .that after noon I decide to go back to the place and cancel an insurance that cost over 3000,and while I we were waiting we meet ray zuniga a dealer from the ford use cars. he noticed our frustration and offer to help, and advise .we talk with him and next day we went to see him because he said that we could do a trade in, and the amount that they want to paid for my truck was only 24000.a reap off.i paid over 39000 and he told us that to make ford fix this truck to bring the mechanics from ford manufactures will took too long and in the mean time our truck will keep on devaluated even more. feeling more frustrated I made a decision seeing that I???m the only looser in this case seeing that ford ,did not want to take the responsibility to fix my truck I decide to take my truck to Chevrolet .i did the trade in there , and now.I???m asking ford for a compensation do to all the frustration all the humiliation that I went thru ,and all the problems that they were unable to solve .I had call to the ford main line they gave me a case # with no response .ford customer relationship center .crm 2772048p8jp9??? here I???m sending all the invoices about the times that I took the truck to get fix.
Thanks ???*” ...Show less »