Claimant says: "A Complaint Against CenturyLink I have the internet service from CenturyLink since Nov. 9th, 2016. the agreement was according to their add that says: Low Cost High Speed $19.95 / month for 12 months contract with speed up to 20 Mbps. I told them I am going to buy my modem and I don't want you to send me any modem but they said they are going to send one and said if you don't use it, just send it back. I bought my modem before I received theirs. At United Parcel I opened the box because they told me the return form is i” ...Show more »

Claimant says: "A Complaint Against CenturyLink I have the internet service from CenturyLink since Nov. 9th, 2016. the agreement was according to their add that says: Low Cost High Speed $19.95 / month for 12 months contract with speed up to 20 Mbps. I told them I am going to buy my modem and I don't want you to send me any modem but they said they are going to send one and said if you don't use it, just send it back. I bought my modem before I received theirs. At United Parcel I opened the box because they told me the return form is inside the box.  On the first bill I found that they charged me for a lot of things as follows: Internet Cost Recovery Fee                                                                                        $3.99 Advanced Modem Lease                                                                                              $9.99 *Internet Installation Charge                                                                                      $19.95 Charge for Internet Cost Recovery Fee Not Previously Billed at $3.99 from Nov 14 to Nov 16                                                                                  $.13 Charge for Internet Not Previously Billed at $64.00 from Nov 14 to Nov 16                                                                                                   $2.13 Charge for Advanced Modem Lease Not Previously Billed at $9.99 from Nov 14 to Nov 16                                                                                                   $.33 S&H Advanced Modem                                                                                                 $14.99 N.B. Taxes (State, County and City)                                                                         $2.87 ----------------------------------------------------------------------------------------------------------- Total Internet Charge                                                                                                     $83.19 * Even I told them I can make the installation by myself, they agreed upon that but they did not give me the right number to do so and they insisted to send someone to install it and I made sure with them that this should be with no charge and they agreed because they admit it might be their fault. The installer came with a piece of paper and a different number and it worked in 2-3 minutes. That’s all what he took to make the installation. On January 2017 they added what they call it Related Monthly Charges  $3.99 The Internet Monthly Charges without AutoPay & Paperless Bill                                $24.95 Based on this to get the price of $19.95 as advertised I have to make the AutoPay and I did that on March 2017   On April 4th 2017 I found an over charge of $22.66 for Service Additions & Changes, even I did not have any changes (everything is the same). The total Internet for the month of April 2017 went up to $50.74            *” ...Show less »

Claimant says: "They're trying to make me pay a bill I don't owe. The bill is for telephone equipment I returned to them after cancelling the service. I put all the equipment in the box they sent me and mailed it back with their label that they provided me. They claim I owe them &108.69 4 the equipment they didn't receive. Century Link is the worst company I have ever done bussiness with. It took me 5 months to convince them I don't read or write Spanish. They kept sending me Spanish bills and phone information. They don't read ” ...Show more »

Claimant says: "They're trying to make me pay a bill I don't owe. The bill is for telephone equipment I returned to them after cancelling the service. I put all the equipment in the box they sent me and mailed it back with their label that they provided me. They claim I owe them &108.69 4 the equipment they didn't receive. Century Link is the worst company I have ever done bussiness with. It took me 5 months to convince them I don't read or write Spanish. They kept sending me Spanish bills and phone information. They don't read or answer mail, that what they told me. I sent them letters and sent the Spanish mail back to them. I spent hrs on the phone. One day I spent 4 hrs on the phone, and I didn't get my problem resolved. I am really disgusted with them and don't think I should pay them any money. They should pay me for my frustration.*” ...Show less »

Claimant says: "Ordered a dedicated Fire Alarm Panel Line - I was told several times that the order was complete and the Ticket Number closed but the line was never installed. This cost me time and money. The Fire Alarm company came out twice because I was told the line was installed, each trip cost my company $250 just to be told there was no line installed. I was told by a supervisor that compensation for an incomplete job was not the general practice of CenturyLink. The order was placed on January 14th and called several times t” ...Show more »

Claimant says: "Ordered a dedicated Fire Alarm Panel Line - I was told several times that the order was complete and the Ticket Number closed but the line was never installed. This cost me time and money. The Fire Alarm company came out twice because I was told the line was installed, each trip cost my company $250 just to be told there was no line installed. I was told by a supervisor that compensation for an incomplete job was not the general practice of CenturyLink. The order was placed on January 14th and called several times to resolve the issue, only to be told on February 11th that it is not CentryLink's practice to compensate for errors.*” ...Show less »

Claimant says: "Their service to customers not being on time, hours late and not calling to let us know. Promising speed of internet and tv problems are not true. Switched phone service over, they disconnected my old phone for 2 week before they set me up with theirs and said there was nothing they could do. If I knew now what I was getting into I would never have changed. I hope this comment will not go out without other customers being able to see it and hopefully the Better Business will look into this and help consumers. ” ...Show more »

Claimant says: "Their service to customers not being on time, hours late and not calling to let us know. Promising speed of internet and tv problems are not true. Switched phone service over, they disconnected my old phone for 2 week before they set me up with theirs and said there was nothing they could do. If I knew now what I was getting into I would never have changed. I hope this comment will not go out without other customers being able to see it and hopefully the Better Business will look into this and help consumers. Bill Archer*” ...Show less »

Claimant says: "Century link is charging me more than I agreed to. On Sept 22, 2015 my daughter, myself, and CRISS at Century Link had a conference call. To her already existing internet account with them, we added Direct TV. She lives in Kuna, Idaho; I live in Sacramento, CA. On that phone call we were told my TOTAL bill for internet & Direct TV would be $79. But they are taking out $116.18 (from my Visa account). Phone calls to Century Link were useless; no explanation of the original quote, only that the $116.18 is the correct ” ...Show more »

Claimant says: "Century link is charging me more than I agreed to. On Sept 22, 2015 my daughter, myself, and CRISS at Century Link had a conference call. To her already existing internet account with them, we added Direct TV. She lives in Kuna, Idaho; I live in Sacramento, CA. On that phone call we were told my TOTAL bill for internet & Direct TV would be $79. But they are taking out $116.18 (from my Visa account). Phone calls to Century Link were useless; no explanation of the original quote, only that the $116.18 is the correct amount. Daughter also called; was told Oh, this happens all the time. I never got a contract (and she doesn't think SHE got one); but daughter DOES get a monthly statement).*” ...Show less »