Claimant says: "I purchased a laptop with my income tax money i knew nothing about lonovo but the sales person steered us  towards the Lenovo G50-45 i had it in the box for about 5 months then i used it a few times but it  seemed to always continue to update. my cell phone is quicker to get to the internet so i  it down then when i did go to use it again in feb. it worked for the day but when i went to turn it on the next day there was no life at all it was sent back under warrany ... it was the Motherboard... when it wa” ...Show more »

Claimant says: "I purchased a laptop with my income tax money i knew nothing about lonovo but the sales person steered us  towards the Lenovo G50-45 i had it in the box for about 5 months then i used it a few times but it  seemed to always continue to update. my cell phone is quicker to get to the internet so i  it down then when i did go to use it again in feb. it worked for the day but when i went to turn it on the next day there was no life at all it was sent back under warrany ... it was the Motherboard... when it was returned the guy in the geek squad told me that since my warranty was expiring soon i probably didnt need to worry since there is an additional extended warranty on the parts they fix and the  motherboard is pretty much the whole computer. i got it back 2/14/17.  the original warranty was not up til april 17/17 and the montherboard went out as soon as i went to turn it on again to use it after i got it back from the last repair...this is a DEFECTIVE COMPUTER... I asked for a new computer not repaired they would not give me one now they won't fix it unless I pay for it cause it was 2 days out of warranty but i was under  the impression the motherboard would be covered. they want $152.00  I WANT JUSTICE.*” ...Show less »

Claimant says: "I purchased a Sony wireless stereo headphone system(MDR-RF985RK) from Best Buy on May 29,2016, three weeks later, the Sony stereo headphone system, FAILED TO WORK. I went to Best Buy to return this item, with receipt in hand, and the manager told me to contact SONY, and mail the headphone system back to SONY, and let them find out ,what is wrong with the headphones, I was told I have to DEAL with SONY, and NOT BEST BUY COMPANY. When I purchased this Sony headphone system, I was told, if something didn't work, bring it ” ...Show more »

Claimant says: "I purchased a Sony wireless stereo headphone system(MDR-RF985RK) from Best Buy on May 29,2016, three weeks later, the Sony stereo headphone system, FAILED TO WORK. I went to Best Buy to return this item, with receipt in hand, and the manager told me to contact SONY, and mail the headphone system back to SONY, and let them find out ,what is wrong with the headphones, I was told I have to DEAL with SONY, and NOT BEST BUY COMPANY. When I purchased this Sony headphone system, I was told, if something didn't work, bring it back to Best Buy, TRYING TO DEAL WITH SONY, ON WHAT TO DO WITH STEREO HEADPHONE SYSTEM WAS IMPOSSIBLE.*” ...Show less »

Claimant says: "My complaint is with Best Buy. On February 8, I purchased an Insignia flat screen television on line. I purchased Insignia 4034 Class 4034, Model: NS-40D420NA16 SKU:1729549, Diag LED 1080p HDTV Black which was $249.99. The television was delivered to me on February 10. I hired a maintenance to set up the television February 15 because I needed someone to set up the television and carry the box with the television upstairs to my bedroom. When the television was delivered, the UPS man carried the television in my h” ...Show more »

Claimant says: "My complaint is with Best Buy. On February 8, I purchased an Insignia flat screen television on line. I purchased Insignia 4034 Class 4034, Model: NS-40D420NA16 SKU:1729549, Diag LED 1080p HDTV Black which was $249.99. The television was delivered to me on February 10. I hired a maintenance to set up the television February 15 because I needed someone to set up the television and carry the box with the television upstairs to my bedroom. When the television was delivered, the UPS man carried the television in my home and left it in my living room. The first time I watched anything on that television was February 15 when the maintenance man set the television up. On March 11 I was watching the television and the television went black with no sound. I turned the television off and my Verizon router off and then on again thinking and hoping I would get the picture and sound back which I didn???t. Since I paid $20.00 extra to alert the geek squad if there was a problem I went on their on-line chat room and I was told to call 1-800-Geek Squad and that they could help me. I made the call and spoke to Malia. Malia informed me that I couldn???t get a new television nor my money back and that they only have a 15- day policy to return merchandise. I told her how I had to get someone to set the television up and that I only watched the television for 2 ?? weeks and if there was a policy like that, I still would have missed the deadline for the 15-day policy. This is so wrong of Best Buy not to give me a new television or my money back. Malia stated that the only thing Best Buy would do was to send out a repairman which is awful because I just purchased the television. They are sending a repairman to my home March 11 but, I want another television because something is wrong with the television I have and a repairman shouldn???t be working on a brand new television if the television was any good. I am scared to get another television from them because I feel Best Buy is taking advantage of people selling defective merchandise with a 15-day policy. My Order Number with Best Buy is BBY01-7809390344.*” ...Show less »

Claimant says: "my boyfriend purchased a HP Envy all in one computer on 12/3/14 for $1,099.00. At the time of purchase he asked to buy the extended warranty which the sales person said he could not do that and would have to call back in 30 days. I did not get the gift til late due do a death in the family--which I can document---so I called today to get the warranty and the date expired yesterday--Im one day late..thats one issue. So I asked if HP will offer me an extended warranty when it expires 1/5/16 and I cant get an answer. Th” ...Show more »

Claimant says: "my boyfriend purchased a HP Envy all in one computer on 12/3/14 for $1,099.00. At the time of purchase he asked to buy the extended warranty which the sales person said he could not do that and would have to call back in 30 days. I did not get the gift til late due do a death in the family--which I can document---so I called today to get the warranty and the date expired yesterday--Im one day late..thats one issue. So I asked if HP will offer me an extended warranty when it expires 1/5/16 and I cant get an answer. The other problems was that the salesperson sold him a dvd drive for $80 stating there was no drive included--well the computer comes with a dvd drive so best buy will not take back the drive for $80---I should at least get store credit--even Walmart does that. I am very frustrated and sad that they will not work to satisfy my problem. can you help--I have the documentation*” ...Show less »

Claimant says: "on 1/14/14 I purchased a 39 TV and charged it to my account at Best Buy It was picked up by my wife and myself at the store at 300 brown rd in auburn hills. upon returning to my home I discovered the set had a white line on the side and a slight dent on top. I returned it to the customer service desk and was met by mike rodriguez who identified himself as the sales support manager. He opened the box and took it in the back. After reviewing it with his staff he denied its return and stated any damage caused was not” ...Show more »

Claimant says: "on 1/14/14 I purchased a 39 TV and charged it to my account at Best Buy It was picked up by my wife and myself at the store at 300 brown rd in auburn hills. upon returning to my home I discovered the set had a white line on the side and a slight dent on top. I returned it to the customer service desk and was met by mike rodriguez who identified himself as the sales support manager. He opened the box and took it in the back. After reviewing it with his staff he denied its return and stated any damage caused was not the result of anyone from Best Buy or the factory. I stated he must feel that I am lying to him which his reply was the same as he said earlier. I notified your corporate office and explained the problem and today I was told by Lee Brant that Best Buy believed rodriguez and they would not replace the TV. When asked brant if he believed I was lying I was told there was no more need to carry on this subject and hung up.*” ...Show less »