Claimant says: "My 88 year old mother in law that lives in a rest home has been having an issue with her wireless land phone for 2 months. Due to Covid, its very difficult to get her out to try and meet the demands that ATT has asked to resolve this problem. We have been to 3 different AT&T stores and are told something different each time. She hasn't driven in years due to her arthrtis so they won't accept her expired drivers license or social security number as ID but they are more than willing to cash her monthly check. I unders” ...Show more »

Claimant says: "My 88 year old mother in law that lives in a rest home has been having an issue with her wireless land phone for 2 months. Due to Covid, its very difficult to get her out to try and meet the demands that ATT has asked to resolve this problem. We have been to 3 different AT&T stores and are told something different each time. She hasn't driven in years due to her arthrtis so they won't accept her expired drivers license or social security number as ID but they are more than willing to cash her monthly check. I understand she generated a pin number or password we she set up this account but again we are dealing with a very elderly person who has memory issues like many million other people her age but everyone we speak to has a format on their screen on how to handle issues and has really not listened to our problem or been helpful in getting it resolved. I can't believe they put her health as well as all the other residence in her rest home in jeopardy when this can be resolved on the phone with someone in a higher management position. I would hope to receive an e-mail with a contact phone number of someone I can talk to about this. My e-mail address is ****” ...Show less »

Claimant says: "Back in May, AT&T's WiFi got very bad connection, when we called, they just sent us a HOT SPOT. Since it's not functioning well, we called back, and they referred us to UVerse Internet Service. We did and starting U Verse service on 5/25/18, of course got bill since then. As to returning HOT SPOT, they kept telling us only our boss Eddy can return it. Even though we did return it, but still got charged for May and June for not using it. I start calling AT&T billing department in June, July & August to explain these M” ...Show more »

Claimant says: "Back in May, AT&T's WiFi got very bad connection, when we called, they just sent us a HOT SPOT. Since it's not functioning well, we called back, and they referred us to UVerse Internet Service. We did and starting U Verse service on 5/25/18, of course got bill since then. As to returning HOT SPOT, they kept telling us only our boss Eddy can return it. Even though we did return it, but still got charged for May and June for not using it. I start calling AT&T billing department in June, July & August to explain these May & June HOT SPOT charges for the amount of $133.93+$146.75=$290.68) and got kicked back and forth between Departments and ends nowhere. I believe AT&T is a very big company, even now, I've been holding for more than half an hour and still waiting. Everyone's time is very valuable, I tried not to go through this complaining procedure, but it's really too much to deal with them. Please see attached ATT Uver 5/25 & 6/25 bills, We did use AT&T internet service and paid accordingly, they should ask us to pay for their lousy not functioning HOT SPOT service on ATT 7800 5/23 & 6/23 double charges. Hopefully, you can help little people like me. Thank you. Update 8/24/18 AT&T did called sometime last week, it???s either 8/13 or 8/14. Since I was very busy and the attitude of AT&T caller seems no patience to listen to my concern, I didn???t get her name and refused her for so called ???ONLY SHE CAN ISSUE A CREDIT TO US???, $150.- was the most she will offer. Honestly speaking, I didn???t take this offer, 1st was due to her bad manner, secondly, AT&T shouldn???t offer that HOT SPOT which didn???t solve our WiFi problem even though they insisted the data had been used. If the data used was really solving our WiFi connection, we didn???t have to ask to change to U Verse service. We don???t pay for what???s NOT WORKING, all we want is a credit of $290.68 none working HOT SPOT service fees.*” ...Show less »

Claimant says: "Been being overcharged for the entire time that we have been with AT&T and I contacted the FCC and I was contacted by Barbara Langhorn with the President office who told me that it would be resolved in 3 months for it to reflect on our bill and that never happened. I again contacted the FCC and Barbara Langhorn contacted me again and told me that I would be hearing from Roy in the top department (I forget the name) and he told me that he would be contacting me in a few days once he was able to go over our plan. I have h” ...Show more »

Claimant says: "Been being overcharged for the entire time that we have been with AT&T and I contacted the FCC and I was contacted by Barbara Langhorn with the President office who told me that it would be resolved in 3 months for it to reflect on our bill and that never happened. I again contacted the FCC and Barbara Langhorn contacted me again and told me that I would be hearing from Roy in the top department (I forget the name) and he told me that he would be contacting me in a few days once he was able to go over our plan. I have him on my voicemail and I spoke with him and the amount that they have finally decided to do is 30usd approximately more than what Roy told me. I had contact the FCC 3 times and I asked AT&T to refund me or prorate our bill for the entire amount of 2 years of being over billed from 171 was the average amount but went as high as 200usd plus per month. They shut off my bundle for no reason and never corrected it. I???m only able to get so many records off their website or I can pay 5usd per billing cycle thereafter!*” ...Show less »

Claimant says: "AT&T service in Edgewater, Fl.  I went to AT&T May 13, 2017 to check on TV and Internet service at my home residence in Edgewater, Fl 32141.  I spoke with manager James T. Because of prior checking with AT&T 2 years ago I specifically aked the question of him if AT&T still does a hard credit check, and if they did I DID NOT WANT the service. James T. told me in front of my wife that they DO NOT now do a hard credit check that it would only be a soft check, I asked if he was sure because I knew ” ...Show more »

Claimant says: "AT&T service in Edgewater, Fl.  I went to AT&T May 13, 2017 to check on TV and Internet service at my home residence in Edgewater, Fl 32141.  I spoke with manager James T. Because of prior checking with AT&T 2 years ago I specifically aked the question of him if AT&T still does a hard credit check, and if they did I DID NOT WANT the service. James T. told me in front of my wife that they DO NOT now do a hard credit check that it would only be a soft check, I asked if he was sure because I knew in the past they did, he specifically said, I am positive we only do a soft credit check. I entered into a contract with AT&T at that time for TV and Internent service. Upon checking my credit a month later I discovered they did a hard credit check resulting in my rating taking a 5 point hit and this will remain on the credit report for 2 years. I have contacted everyone associated with this contract and they state there is nothing they or myself can do to resolve this. Secondly I was told by the person puting in the service at my house that due to location he couldnt install a dish that he advised to go with U-Verse TV which would result in my monthly charge being 105.00 @ month INCLUDING all taxes, orginally with direct TV is was to be 95.95 @ month including taxes.  Now I find out neither the 95.95 nor the 105.00 included taxes even though the contract states that it does. My new bill is 105.00 plus taxes and fee. If I knew all this and IF the rep at either location had been honest I never would have went with AT&T, I would have stayed with Spectrum. This is a breach of contract on both the credit check and the monthly charge, but they say I am now looking at a 400.00 disconnect fee if I leave them. I just paid 214.67 first billing statement. What a scam way to do busincess especially from a company as large as AT&T*” ...Show less »

Claimant says: "To Whom It May Concern: I am respectfully requesting a review of AT&T billing practices. My husband and I continually have issues regarding our increase in service charges (without notification) to our monthly statements. I received our current bill on March 8, 2017, for 1/27/17-2/26/17. Upon reviewing it, an additional $21.87 was included,, stating ???One-time Charges, Usage???. I phoned Direct TV and spoke with Jessica at 9:45 a.m., requesting feedback as to the reason for the increase. I explained to Jessica that we” ...Show more »

Claimant says: "To Whom It May Concern: I am respectfully requesting a review of AT&T billing practices. My husband and I continually have issues regarding our increase in service charges (without notification) to our monthly statements. I received our current bill on March 8, 2017, for 1/27/17-2/26/17. Upon reviewing it, an additional $21.87 was included,, stating ???One-time Charges, Usage???. I phoned Direct TV and spoke with Jessica at 9:45 a.m., requesting feedback as to the reason for the increase. I explained to Jessica that we had upgraded our Plan December, 2016 at the AT&T store located in Bossier City, LA. My husband and I were told there would be no further increases due to this Plan including unlimited talk and text. The total monthly fee would be $159.11, which was billed for January and February. After reviewing our account for 25 minutes, and speaking with several co-workers, Jessica stated she could not determine the reason for the increase. She suggested it could be an ???Upgrade Fee Adjustment???, but was confused as to why the bill stated ???One-time Charges, Usage???. She stated it the amount was unsubstantiated. At this time, I asked if she could connect me to a Manager or Supervisor. I was connected to Rebecca, an AT&T Manager. I once again informed her of my inquiry into the $21.87 increase. She reviewed my account and en stated the amount seemed to be unsubstantiated, then provided the following 3 possibilities: 1) Our AAA discount had been discontinued; 2) Our Direct TV discount had been discontinued during the summer of 2016; or 3) Our AT&T promotional credit ended in January. Rebecca went on to state that she reviewed my bill and it did not see ???One-time Charges, Usage???. I replied that Jessica had seen this statement on my bill and Rebecca once again stated that it was not on the bill. I affirmed to her that we had been told in December there would be no additional increases to our plan; it was all inclusive. Rebecca responded that there was not further assistance she could provide me on this matter. I replied that this was the third occurrence that we were told one thing at the AT&T store and then it was denied when I spoke to a representative via phone. I went on to state that from now on, I would have to record all in-store or phone conversations in order to provide evidence of the constant discrepancies between the two departments. In closing, I would truly appreciate your assistance in reviewing AT&T billing practices and clarification as to the ???One-time Charges, Usage??? fee added to our bill. If this was a single occurrence, I would accept it, but this is an ongoing issue with AT&T, adding additional charges without providing notification or a legitimate reason for the increase. Sincerely, Bonnie M. Porreca-Brown*” ...Show less »