Claimant says: "I have ADT Alarm service for Four years. I have the glass break sensor, motion sensor on top of the window sensors. Last July  2017. A burglar forced his entry into our house and the alarm system did not work at all. The ADT alarm system is a a fake alarm. No signal nor anything was sent to the police station when the burglary happened. We called 911 and reported our broken glass door, when the police came in and that's the time when the alarm system send signal to the ADT hub/office ( entry detected)Too late now, ” ...Show more »

Claimant says: "I have ADT Alarm service for Four years. I have the glass break sensor, motion sensor on top of the window sensors. Last July  2017. A burglar forced his entry into our house and the alarm system did not work at all. The ADT alarm system is a a fake alarm. No signal nor anything was sent to the police station when the burglary happened. We called 911 and reported our broken glass door, when the police came in and that's the time when the alarm system send signal to the ADT hub/office ( entry detected)Too late now, when the burglar was in... the system did not work. Do they  have some conspiracy? We are paying monthly service thinking this is a good alarm service. We filed a claim about this and the ADt alarm service denied our claim saying they are not an insurance company. The loss during this burglary is not there fault. They don't stand behind there product. Very bad service and this is a fake srvice. They are stealing your money on the monthly service and do not stand behind there product. We have proof but still they denied the  claims pertaining to the loss.   *” ...Show less »

Claimant says: "I moved back into my home and set up my security system with ADT on 12/17/2016. Prior to service being installed and any type of agreement, I advised the tech that my plan is to get new windows installed and asked how the best way to work that out would be. The tech advised me that the wireless and having the pulse app would provide warranty that would cover me free of charge to come back out and replace sensors. I called ADT today to have a window vibrator sensor deactivated and the rep told me that it wasn't covered a” ...Show more »

Claimant says: "I moved back into my home and set up my security system with ADT on 12/17/2016. Prior to service being installed and any type of agreement, I advised the tech that my plan is to get new windows installed and asked how the best way to work that out would be. The tech advised me that the wireless and having the pulse app would provide warranty that would cover me free of charge to come back out and replace sensors. I called ADT today to have a window vibrator sensor deactivated and the rep told me that it wasn't covered and i'd have to pay a fee. I asked him what is covered and he said only wear and tear. At that moment I mentioned the tech that installed my service told me replacing sensors would be free and the rep said that is not true. I feel like i got scammed out of my money and ADT needs to own up and keep there side of the deal. If deactivating a sensor isn't covered, i'd accept that cause that was never discussed but replacing sensors when I get new windows free of charged should be honored. If the installation tech misinformed me, that shouldn't have been at the clients expense. I could have just waited to get ADT installed AFTER i got the new windows put in.*” ...Show less »

Claimant says: "I have been an ADT customer since 2007. I agreed to have the monthly monitoring service cost charged to American Express Card which is a charge card not a credit card. Hence, I am expected to pay the total of all charges each month. This is not easy when you are 86 and the majority of income is from SSA. I have managed to to do this each month until Nov. 2, 2015. On that date, without my consent or notification, ADT placed charges for two months ($52.14 + another $52.14) on my AMEX card. I discovered the charges a fe” ...Show more »

Claimant says: "I have been an ADT customer since 2007. I agreed to have the monthly monitoring service cost charged to American Express Card which is a charge card not a credit card. Hence, I am expected to pay the total of all charges each month. This is not easy when you are 86 and the majority of income is from SSA. I have managed to to do this each month until Nov. 2, 2015. On that date, without my consent or notification, ADT placed charges for two months ($52.14 + another $52.14) on my AMEX card. I discovered the charges a few days later (I check my accounts every few days). This is not right or fair and should be illegal. I called ADT customer service and asked to have one of the charges taken off. they said they would. When I received my statement both charges were still there. I call back and they said the Refund Dept. would not allow the refund. How can they take my money before it is due? I can't get my SSA check before due. The only option seniors have is to cut their medication bill. There is no justice. There me be others who got the same treatment. Can FTC help? Jesse Lewis*” ...Show less »

Claimant says: "I had a break in at my home, I was not home ADT called me at my mothers house to tell me. they ask me if I wanted them to send the police to my house. I said yes. I told them that I could be home in about 10 minutes or less. send the police. I got home in time to caught 3 young punks jumping out of my back window. they had ripped the bars off the house. And one guy was the look out in the yard next door, where the house is empty, no one live in the house. I could have been shot coming home to that. Come to find out ADT” ...Show more »

Claimant says: "I had a break in at my home, I was not home ADT called me at my mothers house to tell me. they ask me if I wanted them to send the police to my house. I said yes. I told them that I could be home in about 10 minutes or less. send the police. I got home in time to caught 3 young punks jumping out of my back window. they had ripped the bars off the house. And one guy was the look out in the yard next door, where the house is empty, no one live in the house. I could have been shot coming home to that. Come to find out ADT never follow through with sending anyone out to my house at all. no one came out I had to call the police myself after I encounter all this my self, And I am paying them money every month for what they did nothing for me or help me at all to caught these guys at all. I had to call the police myself. I then call ADT back and bless they completely out. after I called the Police they came out. After I called ADT back and bless them out, A security officer came to my house at 5:30 in the evening. sorry as they can be. the police could have caught those guys. But ADT never Called the Police this is what they told me. some body did not follow through. this need to be look in to their practices.*” ...Show less »

Claimant says: "ADT alarm sales said they would install a Digital alarm system in our home. The monthly cost would be $36.99. When Chris the installer arrived he brought in the new alarm system he told The installer showed us what he had and I said go ahead and install it. He took our old system out and started install the new system. I ask him about the smoke detector he said it was not on the list he had. He said he would call and check on it. While talking to him he said the system he was installing was going to cost $44.95 a month.” ...Show more »

Claimant says: "ADT alarm sales said they would install a Digital alarm system in our home. The monthly cost would be $36.99. When Chris the installer arrived he brought in the new alarm system he told The installer showed us what he had and I said go ahead and install it. He took our old system out and started install the new system. I ask him about the smoke detector he said it was not on the list he had. He said he would call and check on it. While talking to him he said the system he was installing was going to cost $44.95 a month. I was told by the sales person that it would be $36.99 I can take the new system out and I said go ahead. He put our old system back in and it would not work. He had broken it when he took it off and said he did not know how to fix it. Then he left mad. I called the sale person they said they would take care of the problem but I never heard back from them. I had a working system before he got to my house but when left it would not power up. My wife and I are retired and could not work the higher price into our budget. Freeman Hollis*” ...Show less »