Comments and Feedback from Users
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Commented By:Dorothy D.
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Recommended:N/A
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On:26-May-2016
Dorothy D. says:
Never. Each department I've been dealing with for 3 years to obtain a resolution for inquiries on my credit report, they are irate, unprofessional, unhelpful and crooks for using personal consumers information without proper verification or validation for new service. The account that was opened in my name and opened illegally. Even after submitting proof documentations that the account was opened without consent, they still ruined my credit and expect me to pay an outstanding balance. Between, police reports, showing the address and phone calls do not matching up with my address of 7 years, this company still wants "me" to pay a bill I never had. I filed a complaint with the better business Bureau as well as the board of Utilities company and they cannot gain an understanding with all proof submitted, why are they ruining my name using stolen demographics. I would never ever recommend any Verizon products to anyone nor an enemy. Claim #1721057-106762
Respond. Click here if you're authorized to respond to Verizon Collections / Recovery 800-852-1922 customer comments or edit information on this profile.
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Commented By:Dorothy D.
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Recommended:No
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On:26-May-2016
Dorothy D. says:
Never. Each department I've been dealing with for 3 years to obtain a resolution for inquiries on my credit report, they are irate, unprofessional, unhelpful and crooks for using personal consumers information without proper verification or validation for new service. The account that was opened in my name and opened illegally. Even after submitting proof documentations that the account was opened without consent, they still ruined my credit and expect me to pay an outstanding balance. Between, police reports, showing the address and phone calls do not matching up with my address of 7 years, this company still wants "me" to pay a bill I never had. I filed a complaint with the better business Bureau as well as the board of Utilities company and they cannot gain an understanding with all proof submitted, why are they ruining my name using stolen demographics. I would never ever recommend any Verizon products to anyone nor an enemy.
Respond. Click here if you're authorized to respond to Verizon Collections / Recovery 800-852-1922 customer comments or edit information on this profile.
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Commented By:Lemuel L.
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Recommended:No
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On:21-Feb-2016
Lemuel L. says:
After I canceled my internet service with Verizon a couple years ago, they sent a final bill and I paid it, but somehow their system screwed up and they still had me as owing for the last month's service even though I paid it. Before they even attempted to contact me they just went ahead and sent me into collections and trashed my credit score. I had to go through the insane bureaucracy and run-around between Verizon and their collection company's "customer service" reps to show them my receipt that I already paid them that last bill. After endless months of back and forth (and tens of hours and hundreds of dollars for credit monitoring and postage for correspondence with credit bureaus to fix my credit score), Verizon finally acknowledged a glitch in their accounting system and agreed I already paid that bill. Verizon's systems are also set to automatically forward their customers into collections before even attempting to resolve issues with their customers first. I don't even think human eyes look at a customer account before it goes to collections. My inlaws had a similar issue with Verizon as well, mistakenly getting sent into collections. Wait times to speak with customer service reps are terribly long so you can imagine the number of hours and frustration it took to resolve this issue. I wanted Verizon to compensate me for the time and money I spent to resolve their mistake but they declined.
Respond. Click here if you're authorized to respond to Verizon Collections / Recovery 800-852-1922 customer comments or edit information on this profile.
Verizon Collections / Recovery 800-852-1922’s Complaint History (7):
6 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- Bad business practices
- Customer service runarounds
Claimant says:I have a derogatory account on my credit from Verizon showing a balance of $40 from 2013. I've never received a bill, status of the account is closed since 2018 (although I left Verizon in 2014), and it continues to report every month since 2018 a missed payment. I just want to pay the $40 and get it taken care of. I've reached out to the contact ...
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- Claim
- Seeking:
For:
- Bad business practices
- Overcharge or billing error
Claimant says:<p>In October 2019 I cancelled my service with verizon. I sold my phone to the new compnay I went with I had no Idea they did not turn off my phonbe until i received a bill in the mail on Jauary 2020. I called them to ask why they were billing me for service. I told them I cancelled service in October of 2019 and did not owe them anything. I had...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Customer service runarounds
- Overcharge or billing error
Claimant says:I switched to another provider - left Verizon.
I was told there was no contreact and I ported out 2 phone lines.
I was then charged $282 on my bill.
Contacted Verizon- told them of my situation and told them I would not have left them as a provider if I know I would be paying $282.
I also asked to lower my dad package to reduce cost.
The customer ...
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- Claim
- Seeking:
For:
- Bad business practices
- Customer service runarounds
Claimant says:I have been fighting with Verizon credit and collection on an account they opened without my verification and I asked them to obtain the verbal/written doucmentation/information showing or stating I authorizated the connection of the account they continue to have on my credt since 2013. I have reached out to the Better Business Buerau as well and I...
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- Claim
- Seeking:
For:
- Customer service runarounds
- Overcharge or billing error
Claimant says:I moved Nov 28, Verizon was to put in my phone. Could not do it. I have been charged each month until I called and cancel. I had no phone so I called and cancelled. they charge me for internet which is not available. I have been on the phone with them and got no where. I started receiving a recorded call each day saying pay your bill. I owe...
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