Comments and Feedback from Users
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Commented By:Ryal B.
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Recommended:No
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On:21-Oct-2015
Ryal B. says:
I was a long-time customer, subscribed to XM long before they merged with Sirius. After that, problems, problems, problems! Auto-drafted from my bank account without permission, after I cancelled auto-draft, it was till charged. Terrible customer service, always a 'run-around', long hold time, non-english speaking representatives, very frustrated! Finally found vice-president of Customer Relations contact info. and after emailing him, was able to get a refund of over $200. Will NEVER sign-up with them again, nor would I recommend them to ANYONE.
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SiriusXM’s Complaint History (7):
7 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- Bad business practices
- Contract / Agreement / Promise dispute
- I just feel ripped off.
- Overcharge or billing error
Claimant says:XM Radio – Account # 1-718-731006
Phone # 1-800-967-2346
Called Credit Collection – 11am – They told me I will receive repeated calls until I pay the outstanding amount due.
11: 10am – Contacted XM Radio – HANGUP
11:16 – Mitch #ID 1012AL – Disconnected Me
11: 39 – Jessie - #ID1624AL – Switched me over to Supervisor, He was very helpful
11: ...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Contract / Agreement / Promise dispute
- Problem with a service
Claimant says:
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