Comments and Feedback from Users
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Commented By:Lisa C.
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Recommended:No
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On:20-Jun-2017
Lisa C. says:
After purchasing 3 headsets and 3 remotes for $179.00 I tried to return them and they would not send me a return address, respond to my emails or phone messages. They offered 10% back on the price of the product on my first of many emails but never responded again. I finally got my bank involved but the company dragged its feet so Visa would not cover the purchase after 6 months. I finally got my bank involved and they got me an address to return the product. I was returned an signed for on May 1st and still no refund. I am out $179 and don't have the merchandise. I would NEVER recommend a company that does business like this to anyone.
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Message from the PeopleClaim Administration: “NB - ALL STILL-UNRESOLVED PUBLICLY POSTED CLAIMS RE-MAILED TO THIS COMPANY ON MAY 26.2017
Previous address per site
Kanderian Enterprises Inc. - Astoria VR Virtual Reality Headsets
Kevin Sanders
1806 Loma St
Santa Barbara, California, 93103-1824”
Kanderian Enterprises Inc. - Astoria VR Virtual Reality Headsets’s Complaint History (5):
5 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Overcharge or billing error
Claimant says:On Nov. 25th, 2016 I realized that I had placed a duplicate order (# 9CB97483AD) for (3) Astoria VR Headsets (@ 9:21 a.m.) and promptly (@ 9:38 a.m.) contacted them at support@astoriavr.com requesting that they cancel the order. I repeated the request several times over the following days. The requests to cancel were disregarded. On Dec 12th, 2016 ...
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- Claim
- Seeking:
For:
- Customer service runarounds
Claimant says:They refuse to return my money $281.99 since my December request, even though I have returned the product.
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- Claim
- Seeking:
For:
- Customer service runarounds
- Problem with a service
Claimant says:I purchased 1 headset over 1 month ago but have still not received it. According to the tracking #, it still has not been shipped. I have attempted to send emails but have not had any response even though they state that they usually respond in 24 hours. At this point, I don't know if I will even receive it. It was purchased as a gift but I can...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- "This feels like a scam to me."
- Bad business practices
- Poor Value for Money
Claimant says:SCAM ALERT: you cannot reach this company for returns or reimbursement! I purchased these as a gift for Christmas. The headsets did not meet our expectations.
I have been trying to reach the company by phone and email since 1/3/17 for return instructions. You can't speak to anyone as Astoria does not answer their phones, a recording refers you to...
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- Claim
- Seeking:
For:
- Bad business practices
- Customer service runarounds
- Overcharge or billing error
Claimant says:The items I purchased (Astoria VR Headsets) were advertised at buy 3 get 2 free. The advertised price was $29.99 x 3 = 89.97. However, my credit card was charged $145.00. I have called several times and have never reached a human being. I have also emailed and never got a response. The order was placed on line on Nov. 282016
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