Complaint History & Business Rating for Frigidaire by Electrolux

10200 David Taylor Drive, Charlotte, North Carolina, 28262, United States.

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What Frigidaire by Electrolux customers think NEW

Comments and Feedback from Users

  • Commented By:Pat A.
  • Recommended:No
  • On:10-Jul-2017
Pat A. says: I changed all the appliances in my kitchen to Frigidaire. My husband woke me up about 12:30 am this past Saturday night (7/8/17) and the house was filled with a thick white smoke that burned our lungs and eyes. We got my 83 year old mother out of the house. Deteremined there was no fire and began trying to clear the smoke and figure out where the smoke was coming from. We found a skilled sitting on the stove top that was smoking. The knobs were all in the off position but it was clear the stove had cooked the skillet. My husband turned the breaker off to the stove. I called Frigidaire this morning. At first they only stated that it was not under warranty and it was not on the recall list. They would send me to an authorized repair person. I persisted and spoke to Tiffany in the corporate office. She advised pretty much the same thing but offered me 50% off repairs. I laughed. I said your stove turned on by itself, almost burned my house down, almost killed 3 people and you are offering me 50% off repairs! I will never buy Frigidaire again and will do as much as I can to keep anyone else from buying from them.
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  • Commented By:Richard D.
  • Recommended:No
  • On:17-Dec-2016
Richard D. says: I have complained several times about our refrigerator, they have replaced everthing they could still having problems. warranty said they would replace with a new one because being called out so many times in 1 yr never heard any more about it.will never buy another Frigidaire product again!!!!!

thank you

jean detec
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  • Commented By:Connie A.
  • Recommended:No
  • On:14-Dec-2015
Connie A. says: It has been a lemon from day one. I was forced to by a warranty to fix it the last time. Now the warranty is expired I will just have to replay it. The freezer hasn't worked for at least six months.
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  • Commented By:Noel R.
  • Recommended:No
  • On:12-Oct-2015
Noel R. says: Terrible warranty even so it is 10 years . No parts in Houston had to have several repairs on both of my units, one is 1 year old now the other around 3 years old. Each units has broke down several time including the heating unit. I had to wait up to 2 weeks for parts and had to pay for shipping on one occasion. One of the part I would have considered a major part being the coil, but Nordyne decided to send the part at my cost instead of replacing the unit. At that time the unit was less than 3 month old.
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Rate Frigidaire by Electrolux
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Message from the PeopleClaim Administration: “On Sept 5 2015 PeopleClaim.com sent a certified letter (tracking # 70150640000228253816) to Electrolux CEO Mr. Keith McLoughlin regarding unresolved claims. Individual unresolved claims re Frigidaire and Electrolux were further forwarded to Mr. McLoughlin on Sept.14 2015.”

Frigidaire by Electrolux’s Complaint History (3):

3 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    S.A. vs. Frigidaire By Electrolux

    For:
    • Customer service runarounds
    • Problem with a product
    • Problem with a service
    Claimant says:<p>I purchased a Frigidiare Refrigerator on 8/1/17. In early September the freezer began working incorrectly. I called Frigidaire and they sent a rempairman. The repairman indicated that he needed to order parts. I have contacted Frigidaire multiple times since then, and they continue to tell me the part is on back order. I spent over $1700 on this...
    • Claim
    • Seeking:

    My Claim vs. Frigidaire Service

    For:
    • Customer service runarounds
    • Problem with a product
    • Problem with a service
    Claimant says:My new refrigerator which was purchased 20 July 2016, the outside door handles are loose and about to fall off. There is a one year warrenty. I talked with a Mr. Corey of the service dept. at 410 809-2130 he stated that to send some one out it will cost me a service charge, even if the item under warrenty. The problem has not been resolved.
    • Claim
    • Seeking:

    Frigidaire Dispute

    For:
    • Contract / Agreement dispute
    • Customer service runarounds
    • Problem with a product
    Claimant says:We purchased appliances for our kitchen and we have had nothing but problems with the ice maker for a year. There were at least 15 service calls within the year. Recently we purchased the extended warranty which they told us to because of the problems . Now we are having problems with the dish washer. They are saying about a preexisting problem...

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