Claimant says: "Problem is with Patriot Mobile heaquarted in Southlake, Texas. My service problems are unending and as of this writing I have no access to the network. Problems include, but not limited to: Calls cut off people cant hear calls cut in and out People on other end cant hear Most of all calls don't go for extended periods or do not go thru at all and the service worst at my home! I'm 78 years old, live alone, and have had a triple bypass and heart replacement within the last year and must have reliable service. I served i” ...Show more »

Claimant says: "Problem is with Patriot Mobile heaquarted in Southlake, Texas. My service problems are unending and as of this writing I have no access to the network. Problems include, but not limited to: Calls cut off people cant hear calls cut in and out People on other end cant hear Most of all calls don't go for extended periods or do not go thru at all and the service worst at my home! I'm 78 years old, live alone, and have had a triple bypass and heart replacement within the last year and must have reliable service. I served in the US Army for 30 years and retired at the rank of Lt Colonel. I wrote the CEO Ron Montgomery on 12 Feb and have not received any answer or call. He is located at 2271E Continental Blvd 120, Southlake, Texas 76902*” ...Show less »

Claimant says: "The alternator on my 2006 Dodge Charger failed on or about January 16, 2019. Wrench was hired to replace the failed alternator on or about January 18, 2019. The service was excellent and the alternator was replaced. I was billed for: Labor x 1.25 hrs @ $137.50 (Part) ULR-R110109B x 1 $288.71 Total: $426.21 20% off your first Wrench service $ -85.24 ” ...Show more »

Claimant says: "The alternator on my 2006 Dodge Charger failed on or about January 16, 2019. Wrench was hired to replace the failed alternator on or about January 18, 2019. The service was excellent and the alternator was replaced. I was billed for: Labor x 1.25 hrs @ $137.50 (Part) ULR-R110109B x 1 $288.71 Total: $426.21 20% off your first Wrench service $ -85.24 At total charged to my Visa with tax was $360.63. This new alternator that was installed by wrench, failed on July 1, 2020. I contacted wrench and was given information about the store at which the part was purchased and the part number. I was also assured that the alternator that had been replace was a NEW alternator. The located the exact part, with the assistance of the personnel at O'REILLY'S auto parts. I was told that the part in question had a limited lifetime warranty, but if the mechanic who installed it, paid for it, than he would own the warranty. The attendant also said that the cost of the alternator was $158.99 plus a $56 core charge. Meaning that when the mechanic returned my failed alternator, he was refunded the $56 charge, making the alternator cost $158.99. I proceeded to change the alternator my self and as I had been informed by O'REILLY'S prior found the alternator was REMANUFACTURED IN MEXICO and not new as Cassandra assured me an July 20, 2020. In summary: I was charged and pay $288.72 for a NEW alternator. However, a REMANUFACTURED alternator that cost with tax $158.99 was installed byWrench on my automobile. This matter has cost me personal time and effort associated with researching this issue and has cost me time and effort in replacing the alternator on my car. Wrench also over charged me $129.73 for the alternator they did install. RESPONSE TO REPLY TO CASE FROM WRENCH: I would like to amend the amount of the claim to include $25.00 for the Cost of Filing this claim.?? With to total for the Claim being $325.00 firm.?? Wrench offered to send another technician out and if the alternator they had installed was under warranty (which they own), they would not charge me for the part, they would only charge me for the labor ($150+).?? Let us project into the future 18 months.?? The alternator, again fails, and I have to spend another $150 plus to replace the alternator, again.?? Then another 18 months goes by and the alternator fails again... and so forth. Any halfway intelligent person would see this as scam.?? If Wrench had replaced my alternator with a new alternator as the price they charged me would indicate, I would not have to pay $150+ to Wrench to keep my car that has 266000 miles on it running.?? It doesn't make financial since.?? I will return the failed alternator to Wrench if they will drop by and pick it up.?? They own the unlimited lifetime warranty on the part.?? They are able to take the part back to O'reilly's auto parts store and receive a replacement new remanufactured alternator at no charge. Install this alternator on another customers car, charge $288 for the part, as they did me, and the fee for installing.?? Wrench, would, therefore not be out any money and neither would I.?? I feel this is a win-win solution to this problem for both parties, without either party losing any money.*” ...Show less »

Claimant says: "I left a cell phone for repair on May 24,2018. This was the Thurs. before Memorial Day. I had to pay $114.00 , upfront to get the screen repaired. I was originally told it would probably be ready the following Thurs. I called on the following Friday, June 1st, and was told the part did not come in to allow until the next Tues. and check back. The next Tues, June 5th I was told the part was there and I could pick it up on Thursday. When Thursday came I was then told the part had not came in but to come by Sat. When I sh” ...Show more »

Claimant says: "I left a cell phone for repair on May 24,2018. This was the Thurs. before Memorial Day. I had to pay $114.00 , upfront to get the screen repaired. I was originally told it would probably be ready the following Thurs. I called on the following Friday, June 1st, and was told the part did not come in to allow until the next Tues. and check back. The next Tues, June 5th I was told the part was there and I could pick it up on Thursday. When Thursday came I was then told the part had not came in but to come by Sat. When I showed up Sat, June 9th, there was a closed sign on the door. The following Monday I was informed they didn't know which phone was mine, when I had time to come and identify my phone. Long story short they are out of business and I'm out a LG phone and $114. Very unhappy. Sincerely, Beatrice Ralston*” ...Show less »

Claimant says: "On 9-26-17 I ordered shoes for my wife from www.cheapcombopacks.com. I paid $274.46 plus $15.00 shipping using my L L Bean Visa. The charge appears as $304.97 with merchant listed as AIP*BJLZYHLTD on my account record. Package arrived on 10-10-17. The wrong shoes were shipped. I began communications with and  Susan in Asia begn responding. She said that it was a mistake in their shipping but could not supply correct shoe so advised I should keep shoe I received and get 10% discount.  ” ...Show more »

Claimant says: "On 9-26-17 I ordered shoes for my wife from www.cheapcombopacks.com. I paid $274.46 plus $15.00 shipping using my L L Bean Visa. The charge appears as $304.97 with merchant listed as AIP*BJLZYHLTD on my account record. Package arrived on 10-10-17. The wrong shoes were shipped. I began communications with and  Susan in Asia begn responding. She said that it was a mistake in their shipping but could not supply correct shoe so advised I should keep shoe I received and get 10% discount.   I advised her that wrong shoe is unacceptable and I want full refund as would be expected from mail order that is shipped via U S Postal service. Then began run around that makes me believe that this company has no intention of returning my money but instead defraud me. Shoe Wonders C-3201 still appears on the web site*” ...Show less »

Claimant says: "i cancelled cellphone service with Virgin Mobile in mid february having a balance of 328$ in my account. i called VM a few days later asking for a refund of my balance and was told that the account was closed and they could not provide a refund. i called back later and was refused again. this is ridiculous THAT A LARGE COMPANY LIKE VM REFUSES TO HONOR INDIVIDUAL ACCOUNT CLAIMS.”