Claimant says: "I ordered a razor 2025 and before I committed to the agreement I made sure he had the right phone ordered and he said yes. I got the phone and it was the I phone I specifically stated I hated. Then when I tried to get them to fix it they offered a refund only if I sent the phone back. I needed a phone not a refund and I couldn???t wait when I called them I even told them how important it was that I had a phone just trade the phone out and send me the right phone and they refused to do anything until I sent the phone bac” ...Show more »

Claimant says: "I ordered a razor 2025 and before I committed to the agreement I made sure he had the right phone ordered and he said yes. I got the phone and it was the I phone I specifically stated I hated. Then when I tried to get them to fix it they offered a refund only if I sent the phone back. I needed a phone not a refund and I couldn???t wait when I called them I even told them how important it was that I had a phone just trade the phone out and send me the right phone and they refused to do anything until I sent the phone back so I activated the phone hoping that I could fix it later they refuse to send me the right phone and now they???ve got me trapped paying for a phone that I do not want first of all they should make up for the mistake. They made in someway shape or form besides giving me the right phone then they should give me the right phone.*” ...Show less »

Claimant says: "Back on July 24th my whole family switched to T-Moble after being with Verizon for over 20 years. They had a special where they offer unlimited data for your account. They would also pay off your phone and charges. The person that worked with us was Moe. My point was we found out later on was. Had to be a certain phone, which we were never told up front (we had all but 2 out of seven of the phones. For you to be reimbursed the sales person had to fill out the form that day. They told me to call 611 or their customer Se” ...Show more »

Claimant says: "Back on July 24th my whole family switched to T-Moble after being with Verizon for over 20 years. They had a special where they offer unlimited data for your account. They would also pay off your phone and charges. The person that worked with us was Moe. My point was we found out later on was. Had to be a certain phone, which we were never told up front (we had all but 2 out of seven of the phones. For you to be reimbursed the sales person had to fill out the form that day. They told me to call 611 or their customer Service.  When I called their customer service, they said the sales person had to fill out the forns. When we went back the sales person was no longer there. It took five visits to get all the phones working within the system We were told from the the start our bill would be $249.00, we knew that and we added two tablets, so the price would be a bit higher.  We also spoke to the Retail Associate, he informed us to call 611 or their customer Service. After we called the customer service and they sent us back to the store to fill out the forms needed. We spoke to Yesenia D. about filling out the forms to be reimbursed for the charge from Verizon. After she informed us that these forms should be filled out the day we transferred to T-Mobil and it was too late now to be reimbursed.  Now, please understatand I am only looking to be fair. There are My son and daughter purchased a new phone and supplies. I am only looking for what's fair, all's I'm looking for is do what you say you are going to do. In this case pay for the transfer cost and pay off the phone . I have paid over $2,042.40 so far.  T-Mobile North Tarrant Pkwy &1-35 W Store #5339 Fort Worth Tx 76177*” ...Show less »

Claimant says: "I purchased a Cell phone for $150.00 in cash, from a T-Mobile Store on Utica Ave., last March 2015. This was a no - contract service for $50.00 per month. I was charged an extra $10.00 for insurance on the phone plus tax. On March 24, 2016 I changed my service from T-Mobile to Metro PC phone Company. I didn't pay my April bill to T-Mobile because the Metro PC cashier told me the two Companies have merged therefore, its just a continuation of the payments. However, T-Mobile did mailed me a letter claiming I owe for the m” ...Show more »

Claimant says: "I purchased a Cell phone for $150.00 in cash, from a T-Mobile Store on Utica Ave., last March 2015. This was a no - contract service for $50.00 per month. I was charged an extra $10.00 for insurance on the phone plus tax. On March 24, 2016 I changed my service from T-Mobile to Metro PC phone Company. I didn't pay my April bill to T-Mobile because the Metro PC cashier told me the two Companies have merged therefore, its just a continuation of the payments. However, T-Mobile did mailed me a letter claiming I owe for the month of April and a balance for the phone. They are claiming that I had no insurance for the phone and I was on a monthly installment plan to payoff the $150.00 for the phone. The original bill doesn't even specify how much money was supposed to be paid on a monthly bases for the installation of the phone. So I've refused to pay the extra bill T-Mobile is charging me because I already paid them in cash. I have the original receipt, which falsely stated that I'm on a payment plan. I was paying over $75.00 per month for a year. If I didn't change company, T-Mobile would've still be collecting extra money from me. From their own fraudulent claim, I've over $250.00 for the phone. Thank you.*” ...Show less »

Claimant says: "We were changing our phone service from Verizon to T-Mobile. They sent us our sim cards we were going to set it up with them. I told them we wanted to keep our same phone numbers. They said it shouldn't be a problem. Well in way they said that they could not change our numbers. In the mean time I got a temporary number. I had just started using there service here I found out they had us on a different plan which they were not suppose to have us on. It would of cost us per text. I told them we did not want that plan. I” ...Show more »

Claimant says: "We were changing our phone service from Verizon to T-Mobile. They sent us our sim cards we were going to set it up with them. I told them we wanted to keep our same phone numbers. They said it shouldn't be a problem. Well in way they said that they could not change our numbers. In the mean time I got a temporary number. I had just started using there service here I found out they had us on a different plan which they were not suppose to have us on. It would of cost us per text. I told them we did not want that plan. In the meantime we changed the plan and I paid the $30.00 per line fee. Then being that I could not keep our existing phone numbers. I wanted a refund on the monthly service.. They said we can not do that. I was very upset with there service and will never try them again.*” ...Show less »

Claimant says: "T mobile says they have no record of an Helen Mc Eachrane who was a customer for years until I switched to Credo who paid to buy me out I have the records. They are behaving like all Corporations do whilst trying to woo customers are oblivious incompetent and uncaring about what happens to individuals when there customer service is appalling and plain wrong about my credit history. I have excellent credit history with all credit bureaus and unsuspecting customers attempting to use their services should be aware. They” ...Show more »

Claimant says: "T mobile says they have no record of an Helen Mc Eachrane who was a customer for years until I switched to Credo who paid to buy me out I have the records. They are behaving like all Corporations do whilst trying to woo customers are oblivious incompetent and uncaring about what happens to individuals when there customer service is appalling and plain wrong about my credit history. I have excellent credit history with all credit bureaus and unsuspecting customers attempting to use their services should be aware. They agreed to have the request removed from the credit bureaus in view of the fact that they were wrong and now have since reneged their position. I am appalled and want to pursue this and have this published*” ...Show less »