Claimant says: "On Aug 7, I went online for the first time to check out Priceline.com. I was curious from the commercials being shown that we could search and find out prices for car rentals at a great price. We were planning a trip to Denver, CO starting on 8/20/14 so I wanted to find an inexpensive car for the trip to be picked up in Denver. It showed a price tool offering us what we were offering to pay. I asked for $11.00 a day. The tool said not available. It said try $90.00 so I stupidly put in $90 figuring it would show wha” ...Show more »

Claimant says: "On Aug 7, I went online for the first time to check out Priceline.com. I was curious from the commercials being shown that we could search and find out prices for car rentals at a great price. We were planning a trip to Denver, CO starting on 8/20/14 so I wanted to find an inexpensive car for the trip to be picked up in Denver. It showed a price tool offering us what we were offering to pay. I asked for $11.00 a day. The tool said not available. It said try $90.00 so I stupidly put in $90 figuring it would show what cars could be reserved for that very expensive price. It comes back that I have reserved a compact car for that price and no changes and no cancellations. (Reservation # 3180445907). I totally freaked! There was no step for me to agree/not agree on this, etc. I made several calls to them and explaining my error and they said there were no changes and it was being charged directly to my charge card. I tried several times to plea with them telling them I thought it was an outrage they could charge at least 3X times more than any reasonable amount charged for that type of car. They told me the amount was charged and I couldn't do anything about it. No changes, no cancellations.... I am so pissed and so upset at myself for even trying out Priceline.com. I have told several people they should never use this site, as you get screwed! A person should be able to change their reservation!!! This trial search was totally in error, and when I realized what happened, I tried to explain to no avail. The main and most important thing of this situation is that a consumer should not have to pay triple the amount for a rental car than the going price!!!! How unfair and crooked of the company! Of course when we picked up the car at Hertz, they couldn't care less, as it had gone through Priceline and it showed paid which is all they cared about. On top of it all... for the price we paid, we ended up with a 2013 Chevy Spirit putt putt with 46000 miles on it and it was NOT in great shape... I am so livid about this situation I would appreciate some consolation... I would like Priceline to be reported to the Better Business Bureau and steps taken to get a refund of at least $300 of the $456.40 they charged for a 4 day rental. Thank you. Jane L. Hart (CONFIRMATION # G28916549C4) PHONE: 520-349-3240*” ...Show less »

Claimant says: "I filled out a request to rent a car. I wanted to pick the vehicle up at the Newark Airport on April 4th, 2013 and return the car in Philadelphia. Along comes an ad saying bid on priceline. I fill out the info, (I should have smelled a rat when they asked for my credit card stuff before I even bid or was accepted). Anyway the bid was accepted. When I read the itinerary, it said Pickup in Newark, return to Newark. I called and made them aware of the error. They told me that I had to change it at the time I picked up th” ...Show more »

Claimant says: "I filled out a request to rent a car. I wanted to pick the vehicle up at the Newark Airport on April 4th, 2013 and return the car in Philadelphia. Along comes an ad saying bid on priceline. I fill out the info, (I should have smelled a rat when they asked for my credit card stuff before I even bid or was accepted). Anyway the bid was accepted. When I read the itinerary, it said Pickup in Newark, return to Newark. I called and made them aware of the error. They told me that I had to change it at the time I picked up the car. They made the mistake and I gotta fix it???? I think that Priceline is a bunch of scammers. I punched in their name on line trying to get someone at their Corporate offices, and came across a list of never ending complaints. How can a company like this continue in business? Joe Graham, Honolulu, Hi*” ...Show less »

Claimant says: "Gentleman: I recently took a trip to Cleveland Ohio to attend a Funnel. I made my Reservation on line at Priceline.com After selecting the Hotel (The Cleveland Radisson Airport Hotel, North Olmsted Ohio) I realized the Hotel was too far from the Funnel Home Services I would be attending the service at. I proceeded to call the Price line Reservation Department ASAP(the same night Wednesday night(7/25) and explain that I incorrectly made reservation at the wrong Hilton and could I cancel it. I was told by a very nic” ...Show more »

Claimant says: "Gentleman: I recently took a trip to Cleveland Ohio to attend a Funnel. I made my Reservation on line at Priceline.com After selecting the Hotel (The Cleveland Radisson Airport Hotel, North Olmsted Ohio) I realized the Hotel was too far from the Funnel Home Services I would be attending the service at. I proceeded to call the Price line Reservation Department ASAP(the same night Wednesday night(7/25) and explain that I incorrectly made reservation at the wrong Hilton and could I cancel it. I was told by a very nice gentleman, considering the circumstances (I was attending a funnel) and since I was a Priceline Member they would make a one time exception and cancel my reservation with a couple options. 1. They could Rebook me in another Hilton Hotel closer to the Funnel Home or they could credit the Hotel Rate of $ 108.02 back to my Credit Card minus a cancellation fee of $25.00 which brings the total to $83.02. I decided not to Rebook, because after Investigation, I found none of the Radisson Hotel Properties close to the Funnel Home. Customer Service Staff confirmed in the email below, that would credit me back on my credit card. As of today 9/1, I have receive the $83.02 credit back. I am a Disability Senior who don't get very much in pay, so $83.02 is a lot off money to me. ////////////////////////////////// Their E-mail to me. Please review Important Information About Your Hotel This confirms that Request Number 101-570-113-94 for your hotel reservation has been cancelled as of 07/25/2012 at 12:11 PM. Priceline has processed the refund to your credit or debit card. You can expect to see it posted to your card within 5 business days. A summary of all charges related to this order is shown below. Please note that Name Your Own Price?? hotel rooms purchased through priceline are non-cancellable and non-changeable. This is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request. Total Original Cost (including taxes and fees) $83.02 ($83.02) $0.00 Customer Penalty Tax and Fee $6.83 $0.00 $6.83 PCLN Customer Penalty Nights $76.19 $0.00 $76.19 Change Fee $25.00 $0.00 $25.00 Total Charges to Credit Card: $108.02 Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be different. However, the total charges which you will be responsible for on your credit card will be equal to the Total Charges to Credit Card amount shown above. Please allow a full billing cycle to pass for all refunds to be processed. Thanks for your valuable time. Feel free to Contact at (502)690-6346 or E-mail me:bayman46@yahoo.com Sincerely, Mr. Sylvester Paige*” ...Show less »

Claimant says: "ON 01/10/2012 I REQUESTED A RENTAL CAR. AFTER I RECEIVED WORD THAT MY BROTHER WHO I WILL BE TRAVELING WITH ALSO RENTED A CAR FROM PRICELINE. AT 0630PM ON 01/10/2012 I SENT A E-MAIL TO PRICELINE REQUESTING MY RENTAL CAR BE CANCELLED. THEY REFUSED TO ACCEPT MY REQUEST. I NOW HAVE BEEN CHARGED $597.26 .”

Claimant says: "I was traveling just for the weekend to a family reunion. Co-piolt calls in sick. Delta refunds my money. Priceline refused to refund car rental and hotel. I am out $129.99. Never again will I use Priceline.com”