Claimant says: "I called frontier communications and somehow got Sterling solutions for Dish TV. The rep. never told me it was a two year contract. In addition. I read in my local paper, Ventura Star, that new customers would get a Gift card for $100.00. When I called the rep. about this, she said I wasn't entitled and hung up on me. I am 84 years old, not well and in addition I don't like Dish.”

Claimant says: "I called DISH network to ask how much an upgrade would cost. The girl said $1.00 I said Great. They sent a man out to do the upgrade. He installed a different DVR and a thing he called a 'Joey' and a new satellite dish. The next day, I got a call from DISH offering me a 'free' upgrade. I called them and told them about the call and the girl said she would take care of it. I thought she would take the $1.00 charge off. When I got my bill it close to $100.00 more than my usual bill. I called to ask them why the charges. ” ...Show more »

Claimant says: "I called DISH network to ask how much an upgrade would cost. The girl said $1.00 I said Great. They sent a man out to do the upgrade. He installed a different DVR and a thing he called a 'Joey' and a new satellite dish. The next day, I got a call from DISH offering me a 'free' upgrade. I called them and told them about the call and the girl said she would take care of it. I thought she would take the $1.00 charge off. When I got my bill it close to $100.00 more than my usual bill. I called to ask them why the charges. The girl started telling me that one thing and another cost so much. I told her that I was told that this upgrade would be free. She said that only meant there would be no 'up front' cost. Nobody told me anything about the charges. My second bill was smaller but still much higher than usual. I had to agree (on the phone) to staying with DISH for 2 more years. One of the girls that sold me this 'free upgrade' talked me into buy something they called 'Silver protection' I know I was stupid to buy that. She said that was to keep from being charged for the technician coming out and installing the new equipment. I was also going to be charged for the guy who came out to install this 'free upgrade'. I called them this morning and told them to take the 'Silver protection' off. That will bring the bill down about $9.00. There is no way I can go back to my old things because they said the equipment I had was obsolete and it would just be put in the trash. I think all the calls were recorded and if they let anyone listen to them there will be nothing telling about any charges (except the $1.00). The only reason I didn't have all the channels I wanted was because I couldn't afford them. Now I'm being charged extra for an upgrade that really isn't as good as what I had and I still don't have any more channels. I called to try to get someone to fix the problems I'm having with the upgrade and a girl took over my T.V. and took a very long time trying to fix everything. I thought she had done it but after she hung up and I started watching regular T.V. the problems were still there. They told me that if I didn't stay with DISH for the whole 2 years I would be charged $10.00 a month for all the months left. As far as I'm concerned that's really rotten. I talked with another girl who said she would try to help me. She said she would take the 'Silver protection' off (which is something I did myself) and she could make a few charges less and could bring the bill down to $52.xx for 1 year then the bill would go back up to $62.00 and if I didn't stay with them for another extra year they would charge me $10.00 a month for all the months I didn't stay. That would've been committing myself to 3 years. I said No thanks. That's when I called and had the 'Silver protection removed. I think I should be able to have the same bill I had before which was $57.78 a month without having to commit myself to years of staying with DISH. I think I've already been with them about 10 years, but they've never done anything this rotten before. I think I should also get over $100.00 refund because that's what I've paid for this 'Free Upgrade. But whether or not I get what I want, I think everyone should beware of DISH's ' free' upgrades.*” ...Show less »

Claimant says: "I signed up for Dish to get internet service and they lied to me and misled me. They told me that I would be able to get it. When I tried to get out of the contract they told me I would have to pay over 400 something dollars. The guy that came over to connect a Dish box asked me to sign his cell phone to show that he was there to do the work. When I called dish asking to see if I can cancel they told me that I signed a contract so if I wanted to cancel I would have to pay the balance. I never saw any contract nor did ” ...Show more »

Claimant says: "I signed up for Dish to get internet service and they lied to me and misled me. They told me that I would be able to get it. When I tried to get out of the contract they told me I would have to pay over 400 something dollars. The guy that came over to connect a Dish box asked me to sign his cell phone to show that he was there to do the work. When I called dish asking to see if I can cancel they told me that I signed a contract so if I wanted to cancel I would have to pay the balance. I never saw any contract nor did I sign any contract. the only thing I signed was a guys cell phone. I asked I have called dish to see about internet service and they say that they're still not in my area I've been with Dish over a year and a few months and I don't think it's fair I need to get out of this contract up-to-date I don't have internet*” ...Show less »

Claimant says: "PROBLEMS GOING ON NOW FOR THE LAST 5 MONTHS WITH DVR RECORDINGS AND THE NEW RESTRUCTURED CUSTOMER INTERFACE PROGRAM WHICH IS NOT WORKING COMPLETELY CAUSING BLANK RECORDINGS AND FALSE RECORDING ISSUES AMONG OTHER THINGS. BIGGEST PROBLEM, DISH DOES NOTHING ABOUT FIXING THESE PROBLEMS EVEN AFTER WRITING TO CEO CHARLES ERGEN IN COLORADO A COUPLE OF TIMES. I ALSO PAY A REQUIRED $10.00 DVR SERVICE FEE EVERY MONTH ON MY DISH BILL AND DO NOT RECEIVE THAT SERVICE, FOR YEARS NOW. THEY EVEN CUT MY SERVICE OFF AND CHARGED ME A L” ...Show more »

Claimant says: "PROBLEMS GOING ON NOW FOR THE LAST 5 MONTHS WITH DVR RECORDINGS AND THE NEW RESTRUCTURED CUSTOMER INTERFACE PROGRAM WHICH IS NOT WORKING COMPLETELY CAUSING BLANK RECORDINGS AND FALSE RECORDING ISSUES AMONG OTHER THINGS. BIGGEST PROBLEM, DISH DOES NOTHING ABOUT FIXING THESE PROBLEMS EVEN AFTER WRITING TO CEO CHARLES ERGEN IN COLORADO A COUPLE OF TIMES. I ALSO PAY A REQUIRED $10.00 DVR SERVICE FEE EVERY MONTH ON MY DISH BILL AND DO NOT RECEIVE THAT SERVICE, FOR YEARS NOW. THEY EVEN CUT MY SERVICE OFF AND CHARGED ME A LATE FEE TO REINSTATE THE SERVICE AFTER I WROTE ONE TIME I WAS WITH HOLDING FUTURE PAYMENTS UNTIL THE PROBLEMS WERE FIXED. STILL NOTHING HAS BEEN DONE. WHAT CAN I DO?*” ...Show less »

Claimant says: "They have lied to me on several ocassions And under false pretenses First of all the sales person that came to my door and sold me this supposedly special offer told me I could bundle with century link and Verizon saving me $10. But that was untrue then they took $100. out of my account for installation fees which I knew nothing about. After a big dispute headaches and other issues they refunded my $100. Then the football season has started and I cant watch my Seahawks I even ordered NFL for $6.00 more to be abl” ...Show more »

Claimant says: "They have lied to me on several ocassions And under false pretenses First of all the sales person that came to my door and sold me this supposedly special offer told me I could bundle with century link and Verizon saving me $10. But that was untrue then they took $100. out of my account for installation fees which I knew nothing about. After a big dispute headaches and other issues they refunded my $100. Then the football season has started and I cant watch my Seahawks I even ordered NFL for $6.00 more to be able to watch it but its blacked out. The guy that sold NFL package lied to me. I have been watching the Seahawks since 1975 when I moved here I don't think I've ever missed a game. I was very upset yesterday after listening to the game on the radio realizing what a great game I missed I called dish again very upset and the gentlemen said I could watch it on channel 22 at 5:00 pm I tried and it was blacked out If Joel would have said when he was selling us this wonderful DISH oh by the way we have a dispute going on with the Tribune and channel 13 you wont beable to watch your Seahawks. There is no way I would have signed up with Dish Needless to say I called today and cancelled. And they are charging me $425.00 Please help me I'm so upset then*” ...Show less »