Claimant says: "We purchased a Dell Inspirion Touch 23.8 full HD touch screen 8 GB windows 10 all in one desk top computer with Microsoft office 365 personal window Mac 1 year subscription plus we purchased the 3 year warranty from fingerhut ordered it on 02/21/2017. We were out of town wen it showed up at our home. my sister in law was coming over every day to feed the animals and bring our mail in. she called and told us that our computer was there and there were two holes in the box it came in. when we returned home we opened up the” ...Show more »

Claimant says: "We purchased a Dell Inspirion Touch 23.8 full HD touch screen 8 GB windows 10 all in one desk top computer with Microsoft office 365 personal window Mac 1 year subscription plus we purchased the 3 year warranty from fingerhut ordered it on 02/21/2017. We were out of town wen it showed up at our home. my sister in law was coming over every day to feed the animals and bring our mail in. she called and told us that our computer was there and there were two holes in the box it came in. when we returned home we opened up the computer box and the screen had shattered in left bottom side  and pieces were missing plus it had 4 to 5 cracks going across the screen and a couple of smaller cracks on left side bottom I sent it back to fingerhut. Spoke to Susan and she said the 30 day warranty was up but the manufacturer's warranty was good and she gave me Dells phone number I explained to them what had happened they say they are not responsible for the damage. we paid almost a 1000.00 dollars for dell the guy I spoke with would not put the supervisor on. I have been going back and forth with both companies for 2 weeks. Dell said they would fix it for 234.00 cost for shipping and handling and to replace the screen, they were very rude. I told them why do I have to pay for something I did not damage? I asked again for the supervisor and they hung up on me they said fingerhut is responsible and they say dell is.*” ...Show less »

Claimant says: "I purchased a Premium support and warranty from Dell. It was to have included onsite support. My screen broke and initially they would not come to fix it. So I sent it in. It cam back with a new screen, but something was wrong - it kept acting like something was touching the screen. I should add that it took them 20 days to send me my computer back. After a lot of conversation, they agreed to send a technician out. The technician did not show up on the day he was suppose to, but he did the next day. In the proce” ...Show more »

Claimant says: "I purchased a Premium support and warranty from Dell. It was to have included onsite support. My screen broke and initially they would not come to fix it. So I sent it in. It cam back with a new screen, but something was wrong - it kept acting like something was touching the screen. I should add that it took them 20 days to send me my computer back. After a lot of conversation, they agreed to send a technician out. The technician did not show up on the day he was suppose to, but he did the next day. In the process of fixing it, it would no longer turn on. They are now saying that I have to send it in again. I refuse - the very act of shipping a laptop is not good for it. Then they said they would send me a technician. I was to have heard from them by 5 tonight and I have not.*” ...Show less »

Claimant says: "My husband purchased a Dell Inspiron 3531 laptop October 2014 as a birthday present for me. The laptop never performed well. The screen continuously faded completely . I made the mistake of thinking I was doing something wrong and asked advice from friends/relatives who are talented and knowledgeable about computers. The fading continued. Finally, I took it to the PS Richard store North Haven CT where my husband purchased it. The personnel in the computer department experienced the same complete fade but said the guaran” ...Show more »

Claimant says: "My husband purchased a Dell Inspiron 3531 laptop October 2014 as a birthday present for me. The laptop never performed well. The screen continuously faded completely . I made the mistake of thinking I was doing something wrong and asked advice from friends/relatives who are talented and knowledgeable about computers. The fading continued. Finally, I took it to the PS Richard store North Haven CT where my husband purchased it. The personnel in the computer department experienced the same complete fade but said the guarantee had expired........I took it for an independent evaluation to a diagnostic company. Their personnel confirmed the problem and informed me that the warranty was valid until May 2016(information which was apparently revealed during the inspection of the Dell. I called Dell support at 800-624-9897 and was passed along to several other support personnel who all repeated the expiration date. Finally, as I was informed that yet another supervisor would speak to me, I declined, and said I would look for a product complaint agency. The following day, I received a voicemail stated that if I did not call to speak to this additional personnel, my complaint request would be closed. Is there another step i can take? (I have never been a participant in a product complaint before). Is there another step I can take? Thank you.*” ...Show less »

Claimant says: "On Aug 15th I called Dell for Tech support for my computer. I explained the problem and I was told one of the techs would be able to fix the computer and the support would be available for 30 days. I was told the computer would have to be reloaded and I explained I did not have the windows operating system disc. He assured me that was not a problem and one would be sent out to me within two business days and I could call tech support and they would walk me through it. I agreed and paid for the one month for 138.00. ” ...Show more »

Claimant says: "On Aug 15th I called Dell for Tech support for my computer. I explained the problem and I was told one of the techs would be able to fix the computer and the support would be available for 30 days. I was told the computer would have to be reloaded and I explained I did not have the windows operating system disc. He assured me that was not a problem and one would be sent out to me within two business days and I could call tech support and they would walk me through it. I agreed and paid for the one month for 138.00. After two weeks of tying to get the windows operating disc or a credit which ever came first, knowing I only by law had 30 days, I gave up and called my bank where they issued a credit for 138.00 on my bank acount on Sept. 15, 2011 In Nov. of 2011, Dell had the bank reverse the charge because I did not cancel. I did try I was either told no supervisor was available or a hello? hello? I can't hear you was told to me even though I was saying I am here. Dell STole my money, THey do not even have the correct sold to or address listed on their invoice. If their phone calls are truely recorded I am happy to provide the numbers I called from and the tapes can be listened to.*” ...Show less »

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