Complaint History & Business Rating for Sears (Headquarters)

3333 Beverly Rd - B6-258B, Hoffman Estates, Illinois, 60179-0002, United States.

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What Sears (Headquarters) customers think NEW

Comments and Feedback from Users

  • Commented By:Cheryl B.
  • Recommended:No
  • On:27-Jun-2017
Cheryl B. says: They told people claim they would resolve claim but then I could never reach them for that resolution.
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  • Commented By:Susan J.
  • Recommended:No
  • On:08-May-2017
Susan J. says: Very very very poor customer service.
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  • Commented By:Lois L.
  • Recommended:No
  • On:26-Feb-2017
Lois L. says: Sears management and customer service is a joke. They are rude and can't answer a simple question. They do not return calls, no one from sears returns calls. They do not stand behind their products or name. I would not recommend them to anyone. I will never step into a sears store again. I have been in customer service business for over 35 years and never in my life have I treated a customer the way I was treated. Even the corporate office do not return calls. SEARS IS NOTHING BUT A JOKE
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  • Commented By:Rick W.
  • Recommended:Maybe
  • On:07-Feb-2017
Rick W. says: Most of their products are great. The techs who service them are great. But the scheduling of getting a tech out to repair once or even multiple times on same product is ridiculous. It took from September of 2016 to February 2017 to get my frig fixed correctly.
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  • Commented By:Phil P.
  • Recommended:No
  • On:31-Jan-2017
Phil P. says: Headquarters was not at all interested in helping me even to return my lawnmower back after they refused to honor the warrantee. The local sears, after several months, finally repaired it without charge on their own.
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Sears (Headquarters)’s Complaint History (17):

17 claims are currently posted for public review and comment :

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