Comments and Feedback from Users
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Commented By:Charles S.
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Recommended:No
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On:27-Aug-2016
Charles S. says:
CenturyLink is an absolute nightmare to deal with, starting with just getting anyone that has the authority to correct an issue. Once I did talk to someone to do the research requisite in the fair resolution of my initial claim, they did, indeed, verify that I had been given erroneous information by their employee and their response was that, even though that employee had given me bad information but that they still wouldn't accept any responsibility for what I had been told. I have never encountered such poor judgement or willingness to accept responsibility for their errors. I haven't heard from anyone about resolving the issue and, the last conversation I had because they charged my account in error, they threatened me by saying if I didn't pay, they would send the erroneous charge to a collection agency. Based on my issue and the many others I have read, it's only possible that their business practices are borderline, if not totally, corrupt.
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Commented By:Pat A.
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Recommended:No
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On:30-Mar-2016
Pat A. says:
Bait & Switch initial sales (never resolved). MANY frustrating hours on phone trying to resolve, and new problems kept happening. Switched from direct-pay to billing, didn't get bill, charged late fee, found out they had misspelled street AND CALIFORNIA; when got "corrected" bill it was for a DIFFERANT amount, and they now misspelled my name. Then they sent me a mystery refund that didn't correspond to ANYTHING. If you have a problem, count on spending at LEAST one full day waiting, being disconnected, being transferred to the wrong department ("Sorry, we can't transfer you, call the main number again", being told you don't have an account (or "It's closed"), or they can't find any record of prior calls or problems. SOO sorry I ever got involved, and now I'm stuck in a contract (of indeterminate length, I am told different things).
Respond. Click here if you're authorized to respond to Centurylink (Headquarters) customer comments or edit information on this profile.
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Commented By:Chuck C.
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Recommended:No
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On:27-Feb-2016
Chuck C. says:
Signed up for Century Link was lied to about the speed told it would be hooked up in week and a half then shopped around found much higher speed internet cheaper with someone else tried to call to cancel waited on the phone 45 minutes gave up called the number to get service the call was answered immediately but they would not help so I waited for the call from the technician I was told I would receive it never came the said they hooked up my service but never called or came in like I was told they would they are only concerned with making money not customer service which is why they won't get my business
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Centurylink (Headquarters)’s Complaint History (30):
30 claims are currently posted for public review and comment
:
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Overcharge or billing error
Claimant says:I changed carrier from Centurylink in May of 2017. Payed everything they said I owed them at the time and went with a different carrier. Have had no communication with them since until June, 2018 when received a bill from a collection agency saying I owe them $282.87 but they will accept $198.01 if payed by a certain date.
I paid Centurylink bi...
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- Claim
- Seeking:
For:
- Commercial / Other dispute
Claimant says:<p style="text-align: center;" align="center"><strong><span style="font-size: 9pt; font-family: Verdana, sans-serif;">A Complaint Against CenturyLink</span></strong></p>
<p><span style="font-size: 8.5pt; font-family: Verdana, sans-serif;">I have the internet service from CenturyLink since Nov. 9th, 2016. the agreement was according to their add tha...
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- Claim
- Seeking:
For:
- Customer service runarounds
- Overcharge or billing error
Claimant says:About 10 months ago, someone hacked our Verizon account to purchase a notebook for over
$ 600.00. The charge came through on our CenturyLink bill. Our Account # 253 840 4082 872R.
Since that time we have talked to DOZENS of CL employees. We have filed a report with Pierce County Sheriff and have been in contact with Verizon Fraud dept. In ta...
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- Claim
- Seeking:
For:
- Overcharge or billing error
Claimant says:They're trying to make me pay a bill I don't owe. The bill is for telephone equipment I returned to them after cancelling the service. I put all the equipment in the box they sent me and mailed it back with their label that they provided me. They claim I owe them &108.69 4 the equipment they didn't receive. Century Link is the worst company I h...
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- Claim
- Seeking:
Claimant says:I had Century Link since 1993 and recently changed to basic talk not knowing it doesn't work with Dish, so I went with Dish not knowing they hire Century Link for their customers. We have not had phone service since the 7th of May 2016. I told them my husband is on Hospice and we have nurses calling in and they can't. They were trying to retrieve o...
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