Comments and Feedback from Users
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Commented By:Jacqueline M.
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Recommended:No
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On:16-Feb-2017
Jacqueline M. says:
I had AHS for over a year. My hot water tank started leaking. According to AHS this was not an emergency. I had to wait to get it fixed. The CSR could not tell me how to turn off the water. What really stung was I had to pay $500 for part and $100 for service call. Somewhere in the middle of all this they dropped my appointment. This was about a two-week ordeal. I ended up having to call in another company who installed a new tank with 24 hours. Very dissatisfied with AHS. I have filed a complaint, but have heard nothing.
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Commented By:Derek W.
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Recommended:No
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On:12-Oct-2016
Derek W. says:
They don't adhere to their own contract. I paid $125.00 for contractor Switch Electric to come out here he wanted to put in a bigger fan, paint etc...any other words he was trying to make a lot of money off of them they said no. I requested budget electric, because the exhaust fan in bathroom was making a loud noise like a helicopter, it was going out AHS refused to fix or repair it, after paying $125.00 the exhaust fan went out AHS refused to fix I had to pay $150.00 Marcy Cody told me to submit receipt to them and they would reimburse me, Why am I being treated differently? I am disabled, my mom is disabled. As of todate have not been reimbursed, by AHS
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American Home Shield Corp’s Complaint History (13):
13 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- Bad business practices
- Customer service runarounds
- Problem with a product
- Problem with a service
Claimant says:I have this company for my home warranty and i called in to them and told i need service on my
Washer they sent out a guy and it had to be replaced and they did have it done two or 3 weeks
later this start messing up they send a guy out put a NEW Motor in it well this didnt work so here
i call them dayly now I have No washer I told then it's that n...
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- Claim
- Seeking:
For:
- Customer service runarounds
- Problem with a service
Claimant says:I bought my home five years ago. I've been paying American Home Shield a monthly insurance fee since then. I now need their service and they've left me on hold for over an hour then the phone just goes to a busy signal. I've been trying to contact them now for two days.
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Customer service runarounds
- Problem with a service
Claimant says:I have had AHS for going on 11 years and have never had a claim.
NOVEMBER 10, 2013, my 4year old TOL Kenmore Dishwasher quit pumping. I dutifully called AHS and 1 week later had a technician come out. He said it was the pump. Called the service company 4 days later and asked where we were on the new pump, they replied that they hadn't ordered it...
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- Claim
- Seeking:
For:
- Bad business practices
- Contract / Agreement / Promise dispute
- Customer service runarounds
- Overcharge or billing error
Claimant says:Contract #139141152 expires 12/31/13. I am unable to cancel the new contract they hve set up for me in 2014. Service requests have been denied in the past and I don't want to be enrolled by them without my permission for another year. They told my new contract # is 124162852, which I know nothing about. The will continue to bill my credit card ...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Customer service runarounds
Claimant says:Have ben requesting a repair for my tub / shower for 75 days. American Home Shield states that I have requested a cash buy out. Other excuses, bathroom wall has to be removed - done , part on order, check to see of part received. I have purchased NEW parts and they have been at my residence.
Documentation very difficult, as AHS only correspon...
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