Comments and Feedback from Users
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Commented By:Jacqueline M.
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Recommended:No
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On:16-Feb-2017
Jacqueline M. says:
I had AHS for over a year. My hot water tank started leaking. According to AHS this was not an emergency. I had to wait to get it fixed. The CSR could not tell me how to turn off the water. What really stung was I had to pay $500 for part and $100 for service call. Somewhere in the middle of all this they dropped my appointment. This was about a two-week ordeal. I ended up having to call in another company who installed a new tank with 24 hours. Very dissatisfied with AHS. I have filed a complaint, but have heard nothing.
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Commented By:Derek W.
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Recommended:No
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On:12-Oct-2016
Derek W. says:
They don't adhere to their own contract. I paid $125.00 for contractor Switch Electric to come out here he wanted to put in a bigger fan, paint etc...any other words he was trying to make a lot of money off of them they said no. I requested budget electric, because the exhaust fan in bathroom was making a loud noise like a helicopter, it was going out AHS refused to fix or repair it, after paying $125.00 the exhaust fan went out AHS refused to fix I had to pay $150.00 Marcy Cody told me to submit receipt to them and they would reimburse me, Why am I being treated differently? I am disabled, my mom is disabled. As of todate have not been reimbursed, by AHS
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American Home Shield Corp’s Complaint History (13):
13 claims are currently posted for public review and comment
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- Claim
- Seeking:
Claimant says:<p>1. I had water damage to my home due to a falulty HVAC (Air Con) unit upstairs on 6/5/18 at acive water leaking.</p>
<p>2. <strong>Contacted AHS for service request. Sent A-US Air who would not come for 3 days</strong>. So had a Water Mitigation company to dry out home and remove water. Pic taken.</p>
<p>3. <strong>AC company does a quick repair...
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- Claim
- Seeking:
For:
- Bad business practices
- Problem with a service
Claimant says:I purchased a home warranty which states it will cover all repairs to hvac due to regular use. They (American Home Shield) sent Home Pros to look at system which is not producing heat. Home Pros stated unit can be repaired but they will not due to the fact there is mold on the unit. They (Home Pro technician) then stated american home shield...
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- Claim
- Seeking:
Claimant says:<p>To american home shield: My name is sherman draper and I have a home warranty contract offered by American Home Shield(ash),contract#210537322,term 04/15/2017-04/14/2018.Property covered, 9883 sparrow ridge ave. las vegas nv. 89117 Complaint:ASH denied repairs on main pipe water leak,claimed that water leak was in front yard without finding ...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Problem with a service
Claimant says:Under my home warranty American Home Shield replaced my pool heater in January 2017. The company AHS used to install the new heater, Four Seasons Landscaping, crossed wired the controller and burnt out the circuit board. AHS said they would not replace the controller because controllers are not covered under their contract. I had a serviceman w...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
Claimant says:I HAVE A CONTRACT WITH AMERICAN HOME SHIELD TO REPAIR OR REPLACE ANY COVERED ITEM IN THE CONTRACT I HAD A PROBLEM WITH HEAT AND AIR SYSTEM I CALL AND REPORTED IT AND THEY SENT A SERVICE MAN TO DO THE REPAIRS AFTER TWO MISS JUDGEMENTS HE ASKED ME A LARGE AMOUNT OF REFRIGERANT WHICH COST SEVERAL HUNDRED OR MORE I THOUGH IT WOULD BE A GOOD IDEA T...
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