Claimant says: "The Summit Apartments kept my security deposit of $550.  Amy, the assitant, told me via telephone that I have a credit of $50 on my account.  Jennifer, the manager, sent me a letter from the leasing office that I have a credit of $103 on my account.  They kept all of this money that they stated is on my account.  A credit in total of $703.  They refused to provide me with a payment history of my account for the past three years, as well.”

Claimant says: "I reside in a property managed by Olen Properties in Summerlin - Las Vegas, NV. I have resided there for over 5 years. I cannot get the onsite manager to return my calls, or communicate with me to resolve issues and work orders relating to the unit. She is the 4th onsite manager since I've lived there. Problem: They are trying to tell me a slow leak that they didn't repair years ago (they simply painted over the water stain) is now tenant negligence and failure to report and I must pay for the repair and ” ...Show more »

Claimant says: "I reside in a property managed by Olen Properties in Summerlin - Las Vegas, NV. I have resided there for over 5 years. I cannot get the onsite manager to return my calls, or communicate with me to resolve issues and work orders relating to the unit. She is the 4th onsite manager since I've lived there. Problem: They are trying to tell me a slow leak that they didn't repair years ago (they simply painted over the water stain) is now tenant negligence and failure to report and I must pay for the repair and damage it has caused. This after obvious water stains were present and could be seen by visual inspection on annual walkthroughs. Problem: There are rats in the walls - I have reported hearing them at night - they appear to have employed a noncohesive plan to address the problem between the onsite manager and pest control - there is no comucnication between the parties and the issue is still there after 6 weeks of notification with no apparent resolution in sight. Problem: I cannot get the onsite manager or the regional manager to return my calls or appropriately deal with issues. The onsite manager has unilaterally decided against me without speaking to me or giving me the reason behind her position. I received no written notification of their position, it was only found out after I called to find out the status of the work order for the repair that they weren't going to fix it and/or that I would have to pay for it. I received no information on what that repair might cost, the the extent of the damage, bids on the work that must be completed or the basis for their decision. Ive not been given any information and no chance to respond! I just received my new lease terms and with rats in the walls and no communication about the existing problem in the unit they increased my base rent by 4.3%. I work in real estate lending and commercial leases have at the most annual 3% CPI increases - I feel as though I am being singled out now and treated unfairly.*” ...Show less »

Claimant says: "Management of Alpine Village Condominium sent a letter to me and my husband as Owners of Week 41, lot 1, Unit ll Alpine Village that the Board of Directors has voted to add a special assessment of $696.00 for each of the next 4 years beginning May 1,2014. They also told us we could not use our timeshare unit in 2014 unless the special assessment was paid by May 1,2014 .This was even though we have paid our regular annual dues. This has caused us mental hardship as we could not make any plans for our vacation this year. ” ...Show more »

Claimant says: "Management of Alpine Village Condominium sent a letter to me and my husband as Owners of Week 41, lot 1, Unit ll Alpine Village that the Board of Directors has voted to add a special assessment of $696.00 for each of the next 4 years beginning May 1,2014. They also told us we could not use our timeshare unit in 2014 unless the special assessment was paid by May 1,2014 .This was even though we have paid our regular annual dues. This has caused us mental hardship as we could not make any plans for our vacation this year. Our ownership has been devalued to no value whatever. We paid $5,000 when we purchased it and planned .*” ...Show less »

Claimant says: "no”