Claimant says: "The realtor assigned to our home that we were renting spent our security deposit improperly. We attempted to complain about the realtor, Suzi Granger, and the manager, Sheryl was just as bad. They have lied, stolen our deposit and pretty sure falsified legal documents (our lease; altered after we signed then filled in our signatures with our printed names while all other signatures were in script), failed to make requested repairs, never addressed the growing rathole/ sink hole/ busted pipe that was 5 feet from my front”
...Show more »
Claimant says: "The realtor assigned to our home that we were renting spent our security deposit improperly. We attempted to complain about the realtor, Suzi Granger, and the manager, Sheryl was just as bad. They have lied, stolen our deposit and pretty sure falsified legal documents (our lease; altered after we signed then filled in our signatures with our printed names while all other signatures were in script), failed to make requested repairs, never addressed the growing rathole/ sink hole/ busted pipe that was 5 feet from my front door until we gave our 60 day notice of moving out. (I had started complaining the month we moved in; we were there for a year and a half) There was also failure to address complaints about the lawn care company damaging personal property and just plain rudeness all around from both Suzi and Sheryl.
This particular incident started when we requested a walk through with the supervisor (Sheryl) 2 weeks prior to move out. We were told that the manager was on vacation, AGAIN, and wouldn't be able to come through. We provided a receipt of carpet cleaning and turned in all the keys and left the state without a walk through. The pair of them went to the house 2 days later, took ridiculous pictures like the underside of the refrigerator door and zoomed in pictures of specks of dust on the inside of cabinet hinges.
After about a week of us being out of the house, I tried to contact Suzi to ask about the security deposit. She failed to respond to any of my phone calls or text messages. A few days later, I had my boyfriend, Chris contact her and she responded that we weren't getting our entire deposit back because they hired a professional maid service to come in and charged us $225 yet failed to provide us with a receipt of that money spent. I immediately called Sheryl, who was once again on VACATION, and she told me that I had to just go through Suzi. I told Sheryl that I did not want to deal with Suzi anymore and she basically said, 'oh well.' I also explained to Sheryl that I requested 2 weeks prior to our move out that we had wanted her to come do a walk through with us. She responded with 'we don't do walk throughs with tenants.' If so, then why did Suzi ask me a month earlier to come to my home and do a walk through? I emailed both Suzi and Sheryl pictures of the house being immaculately cleaned and a receipt from a professional carpet cleaner that cleaned all the carpets including the stairs. I had spent 3 full days going through the entire house, room by room, vacuuming, wiping baseboards, window sills and blinds, fan blades, bleaching cabinets and counters inside and out, wiping out appliances, washing windows inside and out (that we could reach), repairing screens and damaged doors, filling and painting nail holes in the walls and any other task that would ensure we received the entire deposit back. Suzi responded with an email stating that they also had pictures but they were of poor quality and she had to go through them and she'd send me copies in the mail. About 2 weeks later we received an envelope full of zoomed in pictures of dust on light bulbs, dirt on the OUTSIDE of the house, specks of dust on the inside of bathroom cabinets hinges, rusty window cranks (that I had asked multiple times to be fixed and are not my responsibilty), rust on a tub drain and set in mold stains in the grout of the tub. There was also a letter full presumptuous accusations and statements that window blinds and other items were dirty yet provided no such proof.
After I received their 'proof', I again asked them to return the unjustly spent $225 and they refused. I then stated that I would proceed legally and file all complaints necessary and they still refused with the response, we all have options.
We just want the remainder of our security deposit back because there was absolutely no need to hire a professional cleaning crew. I have pictures, emails, texts and phone records to prove my side.*” ...Show less »