Claimant says: "I had planed a trip in November bought ticket, bought travel insurance. Had family problem emergency had to cancel trip. refunded money for hotel but not air fare. said flight was no refundable. but give credit of $1064.00 So i went to use credit now there is a $300 dollar fee to book flight on top of voucher. so found flight for $950.00 tried to book flight Talked to 3 different people at travelocity and the price went up every time till know flight is $3000.00 before voucher. so my cost would be $2300.00 for flight” ...Show more »

Claimant says: "I had planed a trip in November bought ticket, bought travel insurance. Had family problem emergency had to cancel trip. refunded money for hotel but not air fare. said flight was no refundable. but give credit of $1064.00 So i went to use credit now there is a $300 dollar fee to book flight on top of voucher. so found flight for $950.00 tried to book flight Talked to 3 different people at travelocity and the price went up every time till know flight is $3000.00 before voucher. so my cost would be $2300.00 for flight listed on web sight for $950.00. They told me it had to be with same air lines (united & Korean). I asked for united's number. Talked with 3 people there price kept going up with every person I talked to. and They say thee is also another $50.00 dollar fee that was not disclosed either. I spent over 6 hours on the phone with both company's much of it on hold. was hung up on twice, and was told to shut up once. Know of the 6 people I talked said the same thing, They all had different story's as to why I had to pay more. United said all I had to do was fly one leg on there air line. travelocity said whole trip. United said if I had bought travel insurance the money should have been refunded to me. I am extremely frustrated. to be fair I did use one cuss word. but was not personal. But neither company has offered any kind of solution to the problem. I told travelocity I will be contacting my lawyer for further advice on this matter.*” ...Show less »

Claimant says: "I booked a flight with Travelocity on US Air July 22, 2010 from Raleigh Durham Airport to Philadelphia PA on flight number3241 returning from Philadelphia PA to Raleigh Durham on July 28, 2010, confirmation # 601904871620 and upon completing the transacttion attempted to pay for the flight with my state empoloyees credit union checkcard and was unsuccessful in that transaction. I then contacted Travelocity explaiining I was trying to pay for the flight and was having problems. I provided the agent with the details of m” ...Show more »

Claimant says: "I booked a flight with Travelocity on US Air July 22, 2010 from Raleigh Durham Airport to Philadelphia PA on flight number3241 returning from Philadelphia PA to Raleigh Durham on July 28, 2010, confirmation # 601904871620 and upon completing the transacttion attempted to pay for the flight with my state empoloyees credit union checkcard and was unsuccessful in that transaction. I then contacted Travelocity explaiining I was trying to pay for the flight and was having problems. I provided the agent with the details of my flight reservation listed above and gave my credit card information. I was told they too were having difficulties. It was in the middle of the night; therefore, they advised I give them three hours and if they did not call me back, call them. When I awoke later that day I called back and successfully had the flight charged to my card. Upon returning I discovered Travelocity charged me for two flights. On investigation I was told I booked online and on the phone with their agent which I denied. I was told to give them seventy two hours to review their recordings and if they did not find a call verifyihg my booking on the phone, they would handle reimbursement. I was later told although they did not find any recording based on the notes of the agent who charged my account, it appeared that I booked with her. This is incorrect and the only reason she had my flight information is because I provided it to her. I have now been told to contact consumer.relations@travelocity.com and cannot get through a specific office to handle the dispute. I am on disabiality and fixed income and need my money and feel that I should be reimbursed with interest as this problem should have been immediately resolved on their part. I further advised that I had a witness here for the entire transaction. My email address is sadiqqamalik2009@yahoo.com or reneeking@att.net and my home number is 919-872-0820. Plese advise what I need to do to get my money back. Thankyou in advance for your assistance*” ...Show less »