Claimant says: "I ordered a part, a fertilizer spreader for our lawn tractor, and after about 4 days I received an email saying it was on backorder, no date availabls. We needed one right away, so I purchased another from a different site and wrote SearsPartsDirect to cancel my order. They kept sending me emails saying my part was on backorder, so I called them and was on hold 35 minutes before an agent came to the phone. He supposedly cancelled my order, still in the first week after ordering. Got another email same as before, so I ch” ...Show more »

Claimant says: "I ordered a part, a fertilizer spreader for our lawn tractor, and after about 4 days I received an email saying it was on backorder, no date availabls. We needed one right away, so I purchased another from a different site and wrote SearsPartsDirect to cancel my order. They kept sending me emails saying my part was on backorder, so I called them and was on hold 35 minutes before an agent came to the phone. He supposedly cancelled my order, still in the first week after ordering. Got another email same as before, so I chatted with an agent, much less wait time, and he promised he had checked with their backend team who would issue the cancellation immediately and refund would come in 5-7 days. That was 3 weeks ago, and I have chatted 2 more times since then. The next time Joshua checked with that backend team who said the order was canceled and refund should be in the bank last Friday, the 15th. No refund then or Sat. or today, Monday. So I chatted again and got the same response I did with the first chat, backend team would order the cancellation and refund would follow. I can email you a copy of that chat if you would like to see it. Bottom line, Sears still has my $92.85 for a part I cannot get and will not issue my refund. Please do something!!!! HELP! My name is Maera Elkins Montgomery and my email is mjelkins3@gmail.com, phone is 901-451-1202.*” ...Show less »

Claimant says: "I bought a new refrigerator and 3 year service warrant at a cost of $1,276.83 from the Sears Outlet Store in Amarillo, Texas. They delivered it on 2-17-18. Two weeks later it stopped cooling I called that Friday and was told I would have to call on Monday. I went in hospital for acute bronchitis on Saturday and stayed for 3 days, I sent my daughter to try to relocate the large organic meat order and the wild caught seafood order but they had already ruined and permeated my house with rotting meat odor. After my da” ...Show more »

Claimant says: "I bought a new refrigerator and 3 year service warrant at a cost of $1,276.83 from the Sears Outlet Store in Amarillo, Texas. They delivered it on 2-17-18. Two weeks later it stopped cooling I called that Friday and was told I would have to call on Monday. I went in hospital for acute bronchitis on Saturday and stayed for 3 days, I sent my daughter to try to relocate the large organic meat order and the wild caught seafood order but they had already ruined and permeated my house with rotting meat odor. After my daughter and grandson cleaned it out...I was was still recovering from Acute Bronchitis, I scheduled an appointment. The technician said I wasn't home. (I did not move from my living room all day.) They couldn't schedule anyone until two weeks after that. This guy came, got the refrigerator to work again for another week and again I had to call. They sent another guy who worked and welded and the refrigerator never worked. Called next day, said I had to wait 48 hours....called that Monday (48 hours) they scheduled someone to come out today. He never showed but when I called they said the technician said I wasn't home. Again, I have sat in my living room all day with the door open my phone by my side waiting for someone to fulfill this obligation. I called them twice and twice they promissed the technician would call me and twice Ive heard nothing from them. I'm done...I bought the refrigerator 2/17/18 and today is 4/13/18 and they have given me no hope of ever getting this refrigerator to work or replacing it or even getting service.*” ...Show less »

Claimant says: "I purchased a dishwasher online at Sears.com; it was delivered 1/6/17. Today our contractor opened the box to install and the dishwasher was damaged on all four sides. It looked as if it fell off a truck and rolled down the hill. I called customer service to exchange the item and was told by Travis #878790 that they could not exchange or return after 72 hours. He proceeded to tell me I was negligent for not opening the box and looking at the dishwasher until now! I am completely remodeling my kitchen as with all co” ...Show more »

Claimant says: "I purchased a dishwasher online at Sears.com; it was delivered 1/6/17. Today our contractor opened the box to install and the dishwasher was damaged on all four sides. It looked as if it fell off a truck and rolled down the hill. I called customer service to exchange the item and was told by Travis #878790 that they could not exchange or return after 72 hours. He proceeded to tell me I was negligent for not opening the box and looking at the dishwasher until now! I am completely remodeling my kitchen as with all construction/remodel projects there are delays. We had to wait on the cabinets to be delivered and installed before we could install the appliances. All I want is to exchange the dishwasher. Travis #878790 He is located in India*” ...Show less »

Claimant says: "Last week I placed an order for a BORAAM dining room chair, cherry. I thought before I completed the order I would chat about what the price to ship these(3) chairs. After giving my personal info and the item info, the rep. checked and said that shipping would be 19.99. We discontinued the chat and I proceeded to place the order. When I did, shipping showed as 29.99, so I went through chat again explaining what I was told. The rep checked and said that he was sorry, they were having a technical glitch and that I should ” ...Show more »

Claimant says: "Last week I placed an order for a BORAAM dining room chair, cherry. I thought before I completed the order I would chat about what the price to ship these(3) chairs. After giving my personal info and the item info, the rep. checked and said that shipping would be 19.99. We discontinued the chat and I proceeded to place the order. When I did, shipping showed as 29.99, so I went through chat again explaining what I was told. The rep checked and said that he was sorry, they were having a technical glitch and that I should wait 24 hrs and the shipping charge would be corrected to 19.99. I waited 24 hrs, tried putting my order through and the charge was still 29.99. I chated again and asked the rep to check, he did, came back and apologized that their tech's were still working on the problem and that I should wait another 12 hrs. I expressed my fear that this was originally a chair priced at over$150 marked done to 13.49 and I needed them before the 20th of Nov. The rep said not to worry you'll get them by the 17th. I said okay and waited another 12 hrs. I tried putting the order through again and still the same shipping charge 29.99. I chated again this time requesting a supervisor. Duane left to get one and the chat showed he left the session and that the supervisor was added, then...session ended. I tried through chat again, to no avail, once again they disconnected the chat without connecting me with a supervisor. I then tried putting my order through again deciding if it did not correct this time I would pay 29.99. This time I got a new message saying 'we are sorry, we are having technical difficulty on our end...please try again later' with this new message I thought I'd wait for them to correct the problem. I continued 'trying later'. I tried and tried and received the same message. I decided that on Monday (today) I would Call Sears. This morning I decided that I would no longer wait but place the order with the 29.99 shipping. I tried putting the order through and got a messaged saying 'we cannot deliver to your area'. I have never seen that on Any order I've Ever placed. No reason why, but my option's, make another choice or choose another address. I tried my sisters address, a different City in Ga, and got the same response. My only option now was to call, but before I do I'll try again. This time the message said this item is no longer in stock or the quantity's not available. I could not believe it and I still do not. I then tried ordering from the beginning process-Out Of Stock. I was livid. I did just what the reps told me to do and what Sears Technicians told me to and in so doing now they're out of stock. I have spoken to 3 reps at the 800#, 2 that disconnected after I asked for an escalation (one was a manager). The 3rd one apologized but could not do anything to help me.The technical Glitch and problems on Our end was not My doing. Sear's advertised a Boraam cherry dining room chair for 13.49. Perhaps this was an error? Perhaps not. Either way, I believe Sears should honor this price and quantity and get my chairs to me, or, find (3) chairs that would be comparable and sale them for the same price, 13.49 with of course 19.99 shipping.*” ...Show less »

Claimant says: "I ordered a fridge from the Sears store in Puyallup, WA Store on 9/3/2016. The fridge I wanted had a delivery date of 30 days out and I needed a fridge with in 24-48hrs. I then went with a different fridge paying more then I initially wanted to. I was given a delivery date of 9/6/2016. I received a text on 9/5/16 stating my delivery would be between 11am - 1pm on 9/6/16. I took the day off work to receive delivery. On the morning of 9/6/16 at 8am I received a text stating my delivery had been moved to 9/15/16. I c” ...Show more »

Claimant says: "I ordered a fridge from the Sears store in Puyallup, WA Store on 9/3/2016. The fridge I wanted had a delivery date of 30 days out and I needed a fridge with in 24-48hrs. I then went with a different fridge paying more then I initially wanted to. I was given a delivery date of 9/6/2016. I received a text on 9/5/16 stating my delivery would be between 11am - 1pm on 9/6/16. I took the day off work to receive delivery. On the morning of 9/6/16 at 8am I received a text stating my delivery had been moved to 9/15/16. I called the delivery dept and spoke with Anna who stated the fridge did not come in on shipment. I asked her why I had been promised a delivery date if they didn't even have the fridge in stock. She said she did not know. I then called the Sears store and tried to speak to a manager. The customer service number no one would p/u. I left 2 voice messages and left 4 messages with different departments within the store to have a manager call me. I never received a call. On 9/7/16 I spoke with the delivery dept again and tried to get a manager no one called me back. I again tried the Puyallup store 4 times leaving 4 messages and never received a call back. That evening I called the Tacoma Mall Sears store and spoke with a Manager Josh and I explained that I wanted to talk to the district manager. He said he couldn't give me his number but he would get a message to him. I never received a call back from the district manager but the delivery dept manager Jason did call on 9/8/16 and he told me that the fridge I ordered had been damaged. So I asked him how it could have been damaged if they didn't receive the delivery like I was told by Anna. He had no idea whom Anna was. I then at this point called the Sears escalation department and started a claim for this complaint. I then tried to reach the Puyallup store again leaving 4 more voice messages with various departments and didn't receive a call back until around 3pm. I received a call from Dale whom he said he was department manager and said if I were to come in they could do a product exchange and that my fridge would be delivered the next day. I went to the Puyallup store and Dale was not a manager he was just a sales person who had no authority to exchange anything. He wanted me to upgrade to a different fridge. I then asked for a manager, there was a dept manager on duty who came over and said that if I upgraded to a fridge that was $150 more he would take $75 off. This really was not acceptable and this was not the fridge I wanted but I needed a fridge so I agreed. After almost 2 hrs then with Dale, he could not complete this transaction because it was made on my husbands Sears card and without him there they could not refund me my money. At this point I was beyond upset. I demanded a refund receipt and had to cancel the whole order and go to another store to get a fridge which I picked up that day. On 9/15/16 I called the escalation department to find out why I had not been notified and was told my claim was closed as I canceled my order. I told him that this did not take care of the problem and that I wanted to talk to a manager about this situation. Kevin told me on behalf of Sears he was sorry but this claim was closed and there wasn't anything he could do.*” ...Show less »