Claimant says: "TO WHOM IT MAY CONCERN: I am writing to notify you of the problems I am experiencing with my (CHEVY CORVETTE 2022 2DR CPE STINGR 1G1YB2D49N5117200) and the request that you correct this problem within (30) days of your receipt of this letter. I purchased my vehicle from (BERT OGDEN 400 E EXPRESSWAY 83 MISSION TX. ??? (956) 704-9544)) I purchased my vehicle 03/05/2022 and I started to have trouble with it in October 1, 2022 6 month after I purchased my vehicle I went to a party which it was 3 miles away from my house” ...Show more »

Claimant says: "TO WHOM IT MAY CONCERN: I am writing to notify you of the problems I am experiencing with my (CHEVY CORVETTE 2022 2DR CPE STINGR 1G1YB2D49N5117200) and the request that you correct this problem within (30) days of your receipt of this letter. I purchased my vehicle from (BERT OGDEN 400 E EXPRESSWAY 83 MISSION TX. ??? (956) 704-9544)) I purchased my vehicle 03/05/2022 and I started to have trouble with it in October 1, 2022 6 month after I purchased my vehicle I went to a party which it was 3 miles away from my house I got there I parked it and like 4 hours later I was ready to go. The car won???t start and was giving me a check transmission message. At the time was 11,766 miles and it will not turn on at all? We tried everything possible on my end. I had to call a tow truck to come pick up the car and take it to the dealership. I have full coverage and I???m getting 0 help from the dealership. Since Oct 1st till March 8 my car has been in and out of the dealership because when I take it, their only solution is jump starting the car and they call me that it???s ready. When in fact they never fix the issue. My car has been towed to the dealership 7 times to TWO different dealerships and they cannot find the problem. To make it worse, they do not lend me a loner or a rental, because they say the car is working because it turns on at the dealership. Keep in mind that as soon as I take it home and drive it for about 10 minutes. It leaves me stranded again and again. I???m tired of taking the car, the dealership is just telling me that it???s ready when they don???t fix anything. I don???t know what to do anymore, I have been car-less for about 6 months and am still paying that very expensive car and the dealership just has it parked without knowing what???s wrong with it. I???ve spoke to managers and salesman and they have no clue what to tell me because every time its ready, it just fails me right away and I need to call a tow every time. Image shows how many times I???ve gotten my car towed to the dealership to get fixed. Right now it???s there, because if I bring it home is going to happened again, every time I drove it, it let me everywhere I told them to drive it and they told me they are not allow to drive the vehicles. So my vehicle is there since February 15 2023 last time I brought it home 10 miles away from my house I parked outside my house 3 hours later I wanted to use it, it won???t turn on, only the head lights, the dashboard lights after that I couldn???t turn the lights off. It wouldn???t do anything, I left it like that until the battery died. I called the tow truck and is in the dealership since that day. The problem substantially repairs the value of my vehicle. Therefore, if you or the dealer are unable to correct this problem. I will expect you to replace or purchase the vehicle pursuant to chapter 2301 Subchapter M of the Texas Occupations code Annotated. Please contact me on receipt this letter at the above address email (xxx removed to private message area) to arrange a mutually convenience date and time for you to have an opportunity to inspect my vehicle and make any necessary repairs.*” ...Show less »

Claimant says: "My wife and I visited Mark Christopher Auto Center to get a lease price on a new Cadillac XT5. After test driving the car we sat down to make a deal. Your “salesman” took the keys to the van that I wanted to trade in. When he came back and presented us with an obviously inflated price for his car and a ridiculously low allowance for our trade in and would not negotiate further we asked for our keys and left. The next day we received a phone call from the sales manager stating he could make us a great deal a” ...Show more »

Claimant says: "My wife and I visited Mark Christopher Auto Center to get a lease price on a new Cadillac XT5. After test driving the car we sat down to make a deal. Your “salesman” took the keys to the van that I wanted to trade in. When he came back and presented us with an obviously inflated price for his car and a ridiculously low allowance for our trade in and would not negotiate further we asked for our keys and left. The next day we received a phone call from the sales manager stating he could make us a great deal and by the way “your registration is in our file, why don’t you come in and pick it up and we can make a deal.” We had no idea that Mark Christopher had rifled our glove box and stolen our registration. Who knows what else they stole. My wife told the sales manager that we had another appointment in an hour so he said he would mail us the stolen registration. He called again and my wife told him we thought his conduct was shady and we did not want to do business with him, she reminded him to mail our stolen registration. We leased a Cadillac XT5 from another dealer. When we went to our insurance agent (AAA) we told him about a dealer stealing and keeping our registration. He said “you must have been to Mark Christopher.” When we confirmed this he told us he had dozens of complaints of this from “that dealership.” Now more then a week later I have not received the registration that Mark Christopher stole.*” ...Show less »

Claimant says: "I would like to be compensated for the inconvenience of being without my truck for 6 days on a 3 1/2 hour labor job. I would like to be reimbursed $210.00 for total amount I paid for the diagnosis fluids and taxes. On 12/15/2016, I sent letter to Kent Ketterling General Manager along with a time line of daily telephone conversations between Service Manager Danny Guerro and myself. I have yet to hear from Mr. Ketterling. I have also left him voice mail messages on 12/28/2016 and 01/02/17. On December 12, 2016, before” ...Show more »

Claimant says: "I would like to be compensated for the inconvenience of being without my truck for 6 days on a 3 1/2 hour labor job. I would like to be reimbursed $210.00 for total amount I paid for the diagnosis fluids and taxes. On 12/15/2016, I sent letter to Kent Ketterling General Manager along with a time line of daily telephone conversations between Service Manager Danny Guerro and myself. I have yet to hear from Mr. Ketterling. I have also left him voice mail messages on 12/28/2016 and 01/02/17. On December 12, 2016, before truck was available for pick up I contacted my warranty company and representative explained to me that Maita Elk Grove Auto requested claim for more labor hours than expected. This was clearly a scam gone bad. Thanks to my persistence I am not going to let this bad customer service to continue. My husband and I are retired, disabled and elderly tax paying citizens who feel we have been taking advantage of. We have been given the run around and request an inquiry into the above accounts Thank you and God Bless.*” ...Show less »

Claimant says: "Back two years ago i went up to the dealership to look at some used vehicles to replace my 98 they told me i could not afford most of there cars on the lot and suggested a 08 jeep liberty out back i looked at it and said it was alright so i signed papers traded in my 98 and gave them $2000 later that night i thought about it and decided it was not for me i went back the next day and told them i did not want the jeep it was not what i wanted they complained saying i signed papers and already got rid of the 98 i kept insi” ...Show more »

Claimant says: "Back two years ago i went up to the dealership to look at some used vehicles to replace my 98 they told me i could not afford most of there cars on the lot and suggested a 08 jeep liberty out back i looked at it and said it was alright so i signed papers traded in my 98 and gave them $2000 later that night i thought about it and decided it was not for me i went back the next day and told them i did not want the jeep it was not what i wanted they complained saying i signed papers and already got rid of the 98 i kept insisting i did not want the jeep and they did not want to take it back instead they offered to return my $2000 as long as i keep the jeep instead of arguing further i accepted and thought at the time it was a good deal i was wrong, in the two years i have owned the jeep i noticed that the tires wear wearing unevenly i gave it no thought because i thought that was what it was suppose to do i had them rotated to make them last longer but after so long i had to replace and get new ones i bought the new ones in oct 2015 buy june 2016 i had to replace the front tires because the outer edge was completely worn out i thought it was needing a front alignment so i had the dealership do it ,while i was there the service people wanted to show me some thing and took me in to the garage the mechanic showed me i had a bent subframe i asked how that could be he said it had to have been done but a hard impact and i told him i have had no hard impacts the only thing i have hit was a snow bank in the winter turning in to my drive way and i hit black ice driving me right in to the bank cracking my plastic and tearing up the plastic a bit under the jeep which i had to remove because it was just hanging there besides that nothing the dealership would not claim or admit that the sold me a vehicle with a bad frame, i will not say if they did know or was a ware of this in conclusion i think that the other owner of the jeep did hit something and had bent the frame and did not tell the dealership ,the dealership took the jeep and instead of placing it with the other used vehicles because of its age kept it out back and only gave it a basic check i doubt they would have placed it on a machine to check alignment, i would like for them to either fix the problem or trade it*” ...Show less »

Claimant says: "bought a car from them on 3/10/2016. when I went to pick up car it had a cracked bumper they gave me an IOU and I took car home they called to have me. bring car back for repairs on 3/10. it is now 4/18 and I do not have car back. they constantly tell me having trouble getting parts and the car is now someplace In Johnson city”