T-Mobile (Headquarters)’s Complaint History (30):
30 claims are currently posted for public review and comment
:
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- Claim
- Seeking:
For:
- Failure to honor promises
Claimant says:When I first started the contract with them the monthly fee was $79.75. Slowly they would increase that amount to over $80.00. Then I went overseas and asked for more service. They charged my account $30. and the phone was dead the entire time I was overseas. However they added the $30 to my account. It took several telephone calls to get that...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Problem with a product
- Problem with a service
Claimant says:I purchased a phone on brand new Galaxy Note 2 on 8-16-2013 @5:14 and on 9/9/2013 @ 2am in the morning it did not work. It just stayed on the opening screen. I called T-Mobile approximately 8:56 and spoke to a representative and she advise to go to the store. I then went into the store and they told me that unfortunately I have to pay $50.00 if I w...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Customer service runarounds
Claimant says:Wish to file a complaint with T-mobile.as to charges, I did not ask for, and a charge on a phone which has not been used in 3 months, and was not allowed to return when the company went without contracts and I had just purchased the phone. Am also being charged $24.00 per month for insurance on 3 phones that I never asked for, was not told about, a...
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- Claim
- Seeking:
For:
- Bad business practices
- Overcharge or billing error
Claimant says:I have already filed a complaint about T-Mobile They notified me and offered to reduce the bill. They indicated they would notify the B.B.B. about this and send me a letter within 30 days. Now I get a letter from T-Mobile that I owe 613.56 for a bill I DO NOT OWE. I have always paid an extra fee to have my wife call Mexico. to her family and they ...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Overcharge or billing error
Claimant says:WAS DOUBLE CHARGED FOR A MONTHLY PAYMENT OF 229.92 X 2 OVER THE WEEKEND CALLED TO TELL THEM THEY SAID THEY SAW ONE PAYMENT AFTER SPEAKING WITH VERY RUDE AND NASTY CUSTOMER SERVICE PEOPLE TALKED TO A SUPERVISOR WAS TOLD THEY NEEDED TO RESEARCH THE PAYMENT THAT WAS SUNDAY HE WOULD CALL MONDAY THEY WERE CLOSED.......SO I CALLED TUESDAY TALKED TO ANOTH...
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