Complaint History & Business Rating for Richard Clark's Garage

Ronald M. says: Brought my motor to Richard Clarks Garage at 2557 Faucette Lane Burlington NC 27217 phone # 336 270 3866 on 1-22-21-2018 for a rebuild due to "Metalic" tapping in upper motor. Told about 3 weeks turn around. Took 16 weeks to get it back totally rebuilt like brand new. Paid $4,100 and my mechanic reinstalled motor and it had a lower end "Knock". Sent video to Richard Clark. Told my mechanic to remove motor after I was insured Richard Clark would fix motor and make it right. I was told he would pay for any charges encured for removal and installation of motor by my mechanic.

I now haul motor back to North Carolina 5 1/2 hrs one way and Richard Clark says "there's no way he created this "Knock" maybe we did something. B.S., we only installed his brand new rebuild and started it for 15 seconds and shut it off because of the loud knock !

Now after promissing it would be fixed I don't get any answers to texts or voice mails. After 6 weeks I finally get Richard on the phone and he says he has to fit it in his schedual. 7-18-2018 I am told to pick up motor it has been fixed. When I arrive to pick up motor I asked what was wrong with the motor and Richard Clark tells me "NOTHING". He now runs the motor out of the car on an engine stand at a very high RPM. It is so noisy that you can't hear anything but the roar of the exhaust. (lucky I videod it because the video picked up the knock) the video wasn't reviewed until a later date. At that point I put my trust in Richard Clark as he told me motor was O.K. with no knock. Now Richard has the nerve to demand $1,200 telling me there was nothing wrong with the motor and he's no going to pay my mechanics bill for removal and installation.

I refuse to pay, pack up my motor and leave. Now I get barraged by phone calls and texts. After my mechanic reinstalls motor with videos of every step the motor still knocks, same noise, same spot ! Nothing wrong.....we call B.S. ! ! ! My mechanic has maintained this car and has removed and installed this motor without a glitch at other times.

I have never run across such a dishonest shop in the 31 years I have owned this car. I have had 4 mechanics listen to this knock and they have determined it is a lower motor rod knock at the middle cylinder passenger side. This motor NEVER had a rod knock and this was caused by Richard Clark.

Now I've gotten nowhere after 8 months of unanswered questions, finger pointing, insults to my mechanic and insulting defamitory texts from Richard Clark and his employees to me personally. I now have a vehicle that is totaly undrivable, caused by a business owner who is dishonest, arogant, rude and has no regard what so ever for a customer. He still thinks we caused the knock and he is owed money when we received a totally sealed brand new rebuilt motor and all we did was install what he supposedly supplied us with.......a BRAND NEW MOTOR.

What I want at this point is my $4,100 refunded, $2,000 my mechanic was paid for the removal and instillation charges, $450 for gas for six 5 1/2 hour trips I made back and forth to RICHARD CLARKS GARAGE at 2557 Faucette Ln. Burlington N.C. 27217. The grand total of my claim is $6,550.