Complaint History & Business Rating for Masonic Village

1000 Masonic Dr, 2235052, Sewickley, Pennsylvania, 15143, United States.

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No unresolved complaints againt Masonic Village.
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  • Commented By:Janet C.
  • Recommended:No
  • On:03-Apr-2022
Janet C. says: Masonic village takes no responsibility for theft for residents in their Personal care unit. Residents are NOT told upfront that Masonic village is not liable for stolen items nor are they advised to get insurance. Clothing and articles were stolen from my mothers room amounting to well over $1,000.00. A police report was filed. Administration did their own investigation and said since they could not find the guilty party their was nothing they could do.
When expressed my concerns to the CEO that my mother was feeling unsafe, he said if she was not happy she could leave. Extremely unprofessional
Prior to this incident, other items were missing from my mothers room. They were reported. Administration did admit that other residence had reported stolen items,
I felt it was important for people to know, there is theft going on and Masonic Village takes no responsibility to compensate.
As mentioned this should be told upfront . Problem is it is hard to keep clothing under lock and key.
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