Comments and Feedback from Users
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Commented By:Carrie T.
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Recommended:No
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On:02-May-2016
Carrie T. says:
This has been a nightmare, this merger has caused complete chaos.. I haven't received a correct order since September 2015. Every month things are missing, no one returns your call and when they do, you are told lies just to pacify you (I' m being nice) Then when you call back and you give them your name, and forget it they will be on a call for another month. So it gets better, you dare ask to speak to a supervisor ( are you kidding me) Once they realize how they screwed up now the supervisor is on an other call as well. The most important complaint is my child has no trachs and hasn't received her trach since September 2015 and it wasn't the correct amount. To top it off her trach size was changed, submitted all the documentation, months went by no trachs, called in December 2015 to find out were her trachs are, they never submitted the PA or ordered the new trachs. Ok back to the drawing board so I thought. Doctor submitted everything again, new letter of medical necessity, new prescription. Guess what NO TRACHS!!! It now May 2016. Today is May 2, 2016 and get this the supervisor is on another call. Unreal, I am filing a complaint with whoever will listen. You have added so much stress to my life and as a result my daughter is sick from not having her trach changed. Maybe we should be compensated.. Sorry excuse for a company no concern for the families you are serving who need YOU. Thanks for nothing. You need to get this Albany office together. Try hiring people and stop trying to save money to hurt the people you serve. Carrie Turner , Troy, NY
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Lincare’s Complaint History (1):
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- "I just feel ripped off."
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Claimant says:I purchase a by pap machine through bravo Medicare advantage plan on may 2012! payment were set at $ 28,00 a month for 13 month Which would have made it about $373 ,00 ! So I made 8 payments through bravo $226.00 dollars in 2012 > Somehow in January 2013 I was told I owed more than 5 payments and the payments went up to 43.00 a month to 21.00 . I...
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