Complaint History & Business Rating for Kay Jewelers

375 Ghent Road, Akron, Ohio, United States.

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No unresolved complaints againt Kay Jewelers.
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  • Commented By:Barbara S.
  • Recommended:Maybe
  • On:28-Apr-2017
Barbara S. says: Reasons to recommend: They have friendly and helpful staff; they have regular sales; they have a decent variety of stock, although you can get the same merchandise at other businesses;
Please NOTE: I have not been in the OHIO stores, just the ones in TENNESSEE, and I have purchased several items over the last 20 years from Kays; the last purchase was at the COOKEVILLE, TENNESSEE store, which is where the problem arised; and
Reasons to NOT recommend: They cannot answer questions when asked specifics; they don't know or understand why their paperwork or receipts read they way they do, and therefore, cannot explain things when asked; and when you question a problem area, they simple give you basic explanation, to their advantage with NO WAY to proof what they say, and to back their explanation up, they state it's based on SKU numbers.....well, they can be read or state SKU numbers and change them at any time without no way for customers to prove things, as all they have to do is change a SKU number to match what they want it to at any given time; as well as when they tell you something that basically proves your point, they kick in with the SKU number answers, and do not try to make things right with the customer. As stated above, other stores carry the same stock.
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