Complaint History & Business Rating for Best Buy (Headquarters)

7601 Penn Ave S, Richfield, Minnesota, 55423-3683, United States.

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  • Officer(s): Mr. Hubert Joly

What Best Buy (Headquarters) customers think NEW

Comments and Feedback from Users

  • Commented By:Michelle B.
  • Recommended:No
  • On:15-May-2017
Michelle B. says: Sales person talked us into a lenovo computer which the Motherboard crashed twice within 5 weeks apart and they will not replace it .... the Computer is defective. So they feel i should just throw away my 329.00 and just buy another one. that is not the correct way to resolve this solution. i only used it a dozen times it is just defective.
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  • Commented By:Darie A.
  • Recommended:Yes
  • On:05-Jun-2016
Darie A. says: WHEN I WENT BACK TO THE BEST BUY STORE TO RETURN DEFECTIVE TV, I GOT A SAMSUNG SMART TELEVISION WHICH I PAID A EXTRA $$130.00 BECAUSE I FELT THE DEFECTIVE TV WAS DAMAGED BEING DELIVERED TO ME WHICH MADE ME DECIDE TO NEVER HAVE A TV DELIVERED INSTEAD GO TO THE STORE TO PURCHASE A TV.
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  • Commented By:John H.
  • Recommended:No
  • On:09-May-2016
John H. says: we had a problem with a tv & had the extra warrenty. The tv cracked less the 3 months and best buy said the warrenty we bought didn't cover it. Their corp. office & managers told us they could't do anything to help us. I called channel 4 news to get some help. And within a week best buy thought they better do the right thing and resolve the problem. We got our money back & they got the broken tv. Thanks to channel 4 news, we got them to do the right thing. If not we would have had to pay for a tv that was useless $1800.00
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  • Commented By:Gary M.
  • Recommended:Maybe
  • On:08-Apr-2016
Gary M. says: depends if you replace the computer that geek squad broke at your blaine mn store
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  • Commented By:Herbert J.
  • Recommended:No
  • On:26-Jan-2016
Herbert J. says: They are only in business to make money and don't care about their mistakes that cost you money.
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Best Buy (Headquarters)’s Complaint History (19):

19 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    verizon wireless & best buy-Dispute-#1106111

    For:
    • "I just feel ripped off."
    • Contract / Agreement / Promise dispute
    • Customer service runarounds
    • Overcharge or billing error
    Claimant says:When I purchased a new laptop computer in March, as well as set up the wireless for work related reasons, I was advised by Best Buy which is where the wireless was set uyp that I had 30 days to cancel contract, not 14 days. There was alot of mis-leading and I'm ready to return everything do to falsified and misleading contract terms by the Best Buy...
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