Complaint History & Business Rating for Baskin Robbins

785 1St St, Gilroy, California, 95020, United States.

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No unresolved complaints againt Baskin Robbins.
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  • Commented By:Amy B.
  • Recommended:No
  • On:19-Oct-2021
Amy B. says: I ordered an ice cream cake by phone since I live out of town for my grandson’s baptism. Originally ordered pralines & cream but called back, spoke to Will (same day) to change to chocolate & vanilla. Will says he texted manager “G” with change. She did not change order sheet. Didn’t find out wrong ice cream till went to cut the cake at party. Very disappointed. Called to express dissatisfaction. Despite Will remembering he had texted G with order change, her reply was “it wasn’t on the order sheet plus I was satisfied when I picked up cake and she will not reimburse me” and then, she hung up on me. Totally unsatisfactory response by a manger, no less. It’s her error that her employee has very clearly reported yet she not only won’t own up to it, she’a disrespectful and rude. I am so frustrated by the response or lack there of. And the fact that after waiting 2 years to celebrate my grandson’s baptism (due to COVID) the cake wasn’t something my little grandson or the other children enjoyed is very upsetting. Feel BR manager should own her mistake and offer to reimburse even half of the amount would have been reasonable but to deny any cash back and hang up on a customer is completely unacceptable. I need closure on this please. Thank you, Amy Bonano 831-210-3319
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