Comments and Feedback from Users
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Commented By:John C.
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Recommended:No
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On:13-Mar-2023
John C. says:
So we bought a custom-made leather couch from Florida Leather
Gallery. The couch was in upwards of 9K so the $849 warranty
that covers tears, stains, and malfunctions for 5 years seemed
wise. That is until we actually needed some service from the 5
Star Service; their name should be 0.05 Star Service. I started to
try and file a claim in May of 2022. I called customer service and
they asked for my contract number, which they said didn't exist so
I had to call the store and verify the number was correct so then I
called back again and they finally were able to verify the number.
I was then instructed to send them a copy of my receipt in the
online portal and add photos of the damage. I did so and no one
called me, so after a week I called to see what the status was, I
was told they can't read my receipt so I need to upload it again. -
they should already have this info, why do I have to provide it?
Anyway I re-upload it, and wait for a call to set an appointment. A
week or so goes by, no call, so I call back.
They claim my warranty is not applicable because the dates are different, well I
bought the warranty 2 days before I received delivery of my
CUSTOM, MADE TO ORDER COUCH. So then I had to contact
the store to get prove the delivery date, upload that info, and
start the process again. Fast forward 2 more months and they
deny the claim because they say I didn't report the damage in 30
days. This is laughable, they keep delaying my ability to make a
claim in the first place. I argue my point and they have me start
another claim, this is now DECEMBER. I'm told because of the
holidays it might take a few days for someone to schedule the
repair. To make this as concise as possible, I have called, emailed,
left VM's at least 24 times, and asked for supervisors and I still
have not got my couch repaired let alone someone return my call
with an attempt to schedule a repair. Today is 3/13/23 A refund
and compensation for loss of use of half my couch seems fair.
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5 Star Service - Risk Assurance Partners, LLC.’s Complaint History (1):
1 claim is currently posted for public review and comment
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Claimant says:<p>MY kitchen table has bubbles in the center and on the edges of te table, I have a warranty and Diamond care plus, and the y will not honor the warrany, nor come out to even look at my table to see what is going on with it. I feel like they are just giving me the run around. I feel like they are a fraud why make me pay for a warranty and they re...
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