Claimant says: "charging nonrefundable rates for booking a hotel room for 4 nights. Several days later my travel plans changed to 2 nights, but they charged my credit card for 4 nights totaling $647.65 The reservations were made in Sept. for Nov. 2014, but they refused to make any adjustment.”

Claimant says: "Was promised a cruise on one voucher and air travel on another voucher, both valid for a 12 month period. Both were activated in 9/2011, however for the cruise portion of the voucher one had to travel between the months of September - December the low season, which means I had 3 months in 2011 and 1 month in 2012 to use the cruise before expiration. ***note I called prior to check on expiration date and never got through to anyone but left two messages*** I was made aware of the expiration when I sent in my req” ...Show more »

Claimant says: "Was promised a cruise on one voucher and air travel on another voucher, both valid for a 12 month period. Both were activated in 9/2011, however for the cruise portion of the voucher one had to travel between the months of September - December the low season, which means I had 3 months in 2011 and 1 month in 2012 to use the cruise before expiration. ***note I called prior to check on expiration date and never got through to anyone but left two messages*** I was made aware of the expiration when I sent in my request for a cruise Dec 14th, for a cruise sailing May 2013. Found out about the cancellation when I called to check on the status of my request, first in February, person told me they weren't processing requests for May yet. So when I called back in March I was informed that my voucher expired and I could request a refund of my deposit, cruise deposit = $99. Once informed about cruise denial I didn't even attempt discussion of the air travel voucher, just requested refund of both, air deposit = $75. Representative spoken with told me the refund would take 6-8 weeks. Sent in a request for the full refund $174, mailed 4/10/13, received 4/15/13 by VIP, so today 6/28/13, I call to check on the status of my refund and the representative proceeds to tell me that there was a cancellation period of 6 months beyond the expiration date. Mind you my voucher states nothing about a refund period and if the deposit was for incidentals incurred during travel, and I didn't travel, nor did you provide me any services at all then what right does VIP have to keep the deposit. Frankly, once VIP cancelled the voucher they should have directly mailed back my deposit. I should not be paying them for inadequate service.*” ...Show less »

Claimant says: "On April 15. 2011 I paid $999 dollars for an all inclusive weeks vaction for 2 at the villa de palmar through a promotion by Reservation Globa Services. I agreed to sit through a promotion for 90 minutes while I was there. I had one year to book the reservation from the time it was offered. In mid september I requestd a week in January 2012. After repeated contacts with RGS i still have not received a reservation confirmation. Now I am requesting that I get a refund from the company as theye have not delivered on th” ...Show more »

Claimant says: "On April 15. 2011 I paid $999 dollars for an all inclusive weeks vaction for 2 at the villa de palmar through a promotion by Reservation Globa Services. I agreed to sit through a promotion for 90 minutes while I was there. I had one year to book the reservation from the time it was offered. In mid september I requestd a week in January 2012. After repeated contacts with RGS i still have not received a reservation confirmation. Now I am requesting that I get a refund from the company as theye have not delivered on their end of the promotion.*” ...Show less »