Claimant says: "purchased a Moto X pure edition back in December of 2015 and nothing but trouble with the phone (or phones), and with the incompetent customer service. I received my custom order phone with the wrong Accents, so I called customer service within two days of receiving the phone, they agreed to order a new phone and pick up the one with the wrong accents. I received the second phone with the right accents ( and sent them the wrong accent one), however the new phone had a problem with the upper speaker; crackling noise, lik”
...Show more »
Claimant says: "purchased a Moto X pure edition back in December of 2015 and nothing but trouble with the phone (or phones), and with the incompetent customer service. I received my custom order phone with the wrong Accents, so I called customer service within two days of receiving the phone, they agreed to order a new phone and pick up the one with the wrong accents. I received the second phone with the right accents ( and sent them the wrong accent one), however the new phone had a problem with the upper speaker; crackling noise, like the conversation is breaking up and the voice quality is unclear. I reset the phone, did wipe Cache partition as was told by technical support, but ended up with the same problem. I called customer service again and was told that they will hold $500 plus tax on my master credit card as security deposit that will not be charged, and a second charge of $24.99 which will be charged and send me a phone that is not defective. I agreed as long as there will be no charge and as long as this is just a security deposit that will not charged if the malfunctioned phone is not returned. I received the new phone that presumably does not have a speaker issue, but it had wrong customization, I called customer service again and was informed to send back the new phone with the wrong customization, and another phone will be sent with the right customization and that does not have a speaker issue as the original one which is in my position. I sent the newly received phone (replacement)back and was assured that the security deposit will not be charged since Motorola messed up with my replacement phone's customization. After two weeks I received another phone (the forth replacement)from the original purchase in December 2015, this time the customization (engraving) was even worst than the one before . I called customer service again and again and told them that it has been over three Months since the day I ordered the phone, and Motorola still can not deliver a new phone that works with no problems and as ordered, even after sending them pictures of the problems. I talked to Gavi,walter, Joe and many others and nothing happened yet. I have been coned by Motorola and my master card account was charged the full $500 plus tax plus $24.99 in addition to the original charge of the phone of $399.99 plus tax. I put a dispute with my Master card, and closing my Motorola credit card and telling every one about my nightmare experience with Motorola and their most inferior customer service. I ended up paying over $950 for a defective phone with wrong customization and had the worst customer service experience that I have encountered for a phone that is defective is selling now under $350. I also wanted to tell you about your tax rate that you charged me, which is over 10% in zip code 60503, where the regular tax rate is not more than 8.75% in this area. My last incident # with customer service is 160-319-004253 on 03/24, and I am still waiting for Joe, Or Gavi,or Walter, or Jagan just to name a few to call me back which I think is not going to happen since I have been lied to. Your overseas customer service and your escalated issues department is worthless since they are not empowered to make any decisions. I have been told each time I called that they will send an email and have to wait for a response back. This has not happened yet, phone was ordered in December 2015 and we are in April 2016. My email address is talabani.azad@yahoo.com*” ...Show less »