Claimant says: "On Friday, September 16, 2016 I went inside the Metro PCs store located at 15860 S. Kedzie Ave located in Markham, IL 60428 and spoke with the Manger, Izzo about paying a bill. Izzo explained to me that their system was down but it would be back up very shortly and he could simply put it in the so that when the system came back up it would just read the payment and send the confirmation of payment. That never happened! The phone actually went off on the 17th of September and when contacting Izzo, he assured me that it w” ...Show more »

Claimant says: "On Friday, September 16, 2016 I went inside the Metro PCs store located at 15860 S. Kedzie Ave located in Markham, IL 60428 and spoke with the Manger, Izzo about paying a bill. Izzo explained to me that their system was down but it would be back up very shortly and he could simply put it in the so that when the system came back up it would just read the payment and send the confirmation of payment. That never happened! The phone actually went off on the 17th of September and when contacting Izzo, he assured me that it would be back on, well it didn't! On Sunday, September 18, 2016 I had to place another payment over the phone to have the phone service restored and it came right back on. I contacted Izzo via personal visit and he had me running back and forth up to the store with promises of giving me back my $63.00 which I believe now that he just pocketed, because had he actually paid the bill, he could have simply credited towards the phone for next month's payment, but he never did that either because he would have had to show that there had been a previous bill paid that never went through. Today is Saturday, September 24, 2016 I went to the Markham Police and had an officer accompany me to Metro PCs upon Izzo statement that morning to me, telling me since I was talking about going to file a complaint with the Markham Police he would only give the $63.00 to an officer not to me...Really? He took my $63.00 and did not give me the service that I paid for and when I come to either get my money back to have that initial payment credited to the account for which I was paying for, He tells me that I was not getting my money unless I brought an officer up there with me and he gets angry with me...Really? Some nerves! Attached is the receipt on a pink sticky-note that he gave to me on Friday, September 16, 2016 because he stated that their system was down and below that is the second payment that I had to make over the phone to get the service restored to the mobile phone I went to pay the service for. So in actually, I paid twice for the month of September and remember the service to the cell phone was on and working properly.*” ...Show less »

Claimant says: "on January 20th i bought a new phone and when i got to st clair the 4g wasn't working..went back to store to get problem fixed..they said towers weren't updated yet will be at end of month & it didn't happen .. told them i wanted refund..he told me i only had seven day return policy..i spent 760.00 ..499 for phone &25 to switch phones..back to old phone witch works good here , he offered to sell my phone to some one else & give me 410.00 back...feeling ripped off ..please help...thanks”

Claimant says: "I purchased a phone just over 6 months ago and paid $80.00 for a new phone. Today I went in because I was having problems charging the phone. I went to the Dunn Ave store branch in Jacksonville, Florida and ask him to check it out, what is the problem. The salesman said it's an old phone, plus it's discontinue, that's why you are having trouble. I told him that's impossible, I just purchased this phone as new 6 months ago. He replied no sir, it's an old phone. He looked it up in his computer and showed me that it wasn” ...Show more »

Claimant says: "I purchased a phone just over 6 months ago and paid $80.00 for a new phone. Today I went in because I was having problems charging the phone. I went to the Dunn Ave store branch in Jacksonville, Florida and ask him to check it out, what is the problem. The salesman said it's an old phone, plus it's discontinue, that's why you are having trouble. I told him that's impossible, I just purchased this phone as new 6 months ago. He replied no sir, it's an old phone. He looked it up in his computer and showed me that it wasn't a new phone, it has been sold twice before. So I told him I paid $80.00 for this phone and it is a used phone, what can I do about it? He said nothing, the gentleman that sold it was fired for unethical practice. So I called Metro PC for customer service and they said they couldn't help me either, so they directed me to a regional corporate office on Atlantic Blvd Jacksonville, Florida. I called them and explain what happen and he offer to help me by selling me a new phone again, I explained I paid already for a new phone, but I was tricked and sold a used phone, he reply that's all I can do for you and he got sarcastic about my situation. I am stuck with an $80.00 used phone and no one is willing to help me or claim responsibility, I just want the new phone that I paid for originally.*” ...Show less »

Claimant says: "Sold me a phone that didn't work properly. Loss of ability to communicate. Unemployed and can't afford a new phone at full price. Causing more problelms with job search capabilities. Replaced bad phone with another just like it and had same problem with the phone. It now sells for half the price. Won't give me credit or refund. Told me I would have to buy another phone at full price. Phone lasted just long enough (2-3 weeks) to make refund policy void.”