Claimant says: "I bought a extended auto warranty from direct buy on October 11th contract VSC # 86731912 for my sons VW Cabrio.paid 300.00 up front and $77.87 each month. My sons VW had the air conditioner compressor blow up and destroyed the engine.I did not have the proper coverage and I decided to cancel my contract on May 5th I complied to all requirements.I sent an odometer reading of the VW at the time of the breakdown that was notarized and I have not heard or received my refund.I am attaching all the paper work that complies” ...Show more »

Claimant says: "I bought a extended auto warranty from direct buy on October 11th contract VSC # 86731912 for my sons VW Cabrio.paid 300.00 up front and $77.87 each month. My sons VW had the air conditioner compressor blow up and destroyed the engine.I did not have the proper coverage and I decided to cancel my contract on May 5th I complied to all requirements.I sent an odometer reading of the VW at the time of the breakdown that was notarized and I have not heard or received my refund.I am attaching all the paper work that complies to this case.I have sent many emails and get no response.I had filed a complaint with the BBB and my lawyer neither have received a response .I have called several times only to be put on hold I talked to no one.I hope you can help*” ...Show less »

Claimant says: "My husband and I joined the Direct Buy Shopping Club, located in Rochester New York. We paid the start up fee of , I believe, $400. and we have been paying $150.40 a month to Beta Finance for the rest of the membership. We have paid this for at least two years. At the beginning of the year we received a letter stating the Rochester Club was closing but we would still be taken care of. I was getting ready to get new living room furniture when I discovered that there was no place in New York that I could order and pi” ...Show more »

Claimant says: "My husband and I joined the Direct Buy Shopping Club, located in Rochester New York. We paid the start up fee of , I believe, $400. and we have been paying $150.40 a month to Beta Finance for the rest of the membership. We have paid this for at least two years. At the beginning of the year we received a letter stating the Rochester Club was closing but we would still be taken care of. I was getting ready to get new living room furniture when I discovered that there was no place in New York that I could order and pick up the furniture, as is the way the club works. The closes place we could go was Pittsburg Pa. We see this as a breach of our contract. They knew when they told us about the Rochester club ending that there were no more clubs in New York and that we would have to drive over 5 hours, one way , to pick up our items. Now they will not talk to me on the phone. They answer and then say good by. I think it is a machine. Please help!!!!*” ...Show less »

Claimant says: "April 14, 2013, I ordered (1) Bed , (2) Box Springs and (3) Sheets. After placing the order my wife an I realized that the sheets were being sent to our home address and the bed and box springs were being ship to Direct Buy in Roswell Ga., we then e-mail Direct Buy to have the order canceled. So far they have cancel the bed order but refuse to cancel the box springs and sheets. Is there any way to cancel that order and get our money back. Can Direct Buy force me to buy these items although I've changed my mind.”

” ...Show less »