Have a problem with a store or online merchant? PeopleClaim can help you resolve it – without customer service runarounds or complicated processes. Try it, it's FREE.

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From everyday purchases to high-ticket items, shopping is often pleasant – but sometimes not. Bait-and-switch promotions, defective merchandise, hassles with the returns department, and rude salespeople are all too common. If you find yourself a victim of these or other abuses, don't worry. PeopleClaim can help.

PeopleClaim gives you ways to fight back and assert your rights, and let others – including regulators – know about your problem. So if a store or online merchant is giving you more trouble than you bargained for, try PeopleClaim's simple and free online resolution process to help get your complaint settled.

Know your rights:

Shoppers' Bill of Rights

Your have right to:
  1. Courteous and professional service.
  2. A safe shopping environment, both in store and parking area.
  3. Expect items sold will be safe to own and use.
  4. Expect items sold will perform their intended functions.
  5. Expect items sold will perform adequately for a reasonable period of time.
  6. Expect quality of goods will relate to their price.
  7. Be shown the store’s return policy before purchase, both online and in store.
  8. Return a defective product—regardless of store return policy.
  9. Rely on a store’s advertising—including availability of merchandise, prices and comparisons, promotion end dates, and other info that materially affects your shopping decisions.
  10. A rain check (chance to buy at advertised price) if advertised item is out of stock.
  11. Redeem gift certificates, gift cards, and store credits after an indicated expiration date.
  12. Privacy regarding your checking and credit card account information.

Is PeopleClaim right for your problem?

Use PeopleClaim for your retail-related complaints or everyday disputes with businesses, professionals, government agencies, or individuals. PeopleClaim can help resolve most disputes online without lawyers or other intermediaries.

PeopleClaim is a fairness-based system. Just tell your story and explain why you've been treated unfairly; PeopleClaim will do the rest.

  • File for free or add premium options
  • Resolve any dispute, anywhere
  • Get the resolution you want

The Consumer Bill of Rights Project: New and Better Rights from Crowdsourced Feedback

  • Encourage greater public participation in crafting and prompting consumer-driven rules, regulations, and laws.
  • Keep consumers informed about their rights and responsibilities for any industry or government agency.
  • Engage bloggers, media, and their readers to help industry standards relevant, fair, and evolving.
  • Help promote best practices for every industry.
  • Provide a helpful publicly-generated set of standards for fair dispute resolution.

Who may contribute? Anyone with an opinion about consumer rights or responsibilities for a specific industry – including bloggers, consumer advocates, legal professionals, industry participants, and consumers.

How does a right get added? With feedback from the public, our volunteer editors will review, debate, and include relevant rights and responsibilities. The list is organic and will evolve as new suggestions are contributed and as consumer needs change in any given industry.

Tips for resolving problems with retailers

  • Understand store policies before you complain. Your case is strongest if your request is within your rights and consistent with store policy.
  • Keep a record. Save receipts, cancelled checks, warranties. (Saving product packaging the first weeks after purchase may help with returns.)
  • Start at the bottom (customer service or cashier) with most complaints, but ask to speak with a supervisor if you’re not making progress.
  • Be specific about what you want (e.g., refund, repair, replacement, etc.) and make your demands reasonable.
  • Keep your mind open: you may be offered something you hadn’t considered, and it may suit your purposes.

How PeopleClaim can help:

  • State your claim — just tell them why you aren't happy.
  • Propose a settlement — request a refund, damages, or a repair, replacement, or change in policy.
  • File your claim — in private, or have it post publicly if unresolved. (Your personal information isn't posted.) Public posting is a powerful incentive for prompt settlement, and lets others review and comment on your claim.
  • Get it settled — the other party can agree to your terms, reject them, or make a counteroffer. Posted claims remain online until settled to YOUR satisfaction.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.