Had a bad experience with a moving company? PeopleClaim can help you get satisfaction – without a lawsuit. Our online process is easy, and it's FREE.

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When you trust your household possessions to a moving company you're liable to problems like loss, breakage, damage to home or property, delayed pickup and delivery, overcharging, and a variety of other annoyances. Don't let them get you down. PeopleClaim can help.

PeopleClaim's easy online process gives you ways to fight back, assert your rights, and get your complaint settled. While you're at it you can also help create a Consumer Bill of Rights for the moving industry. We hope you'll contribute your ideas to the Rights Wiki below by suggesting rights and responsibilities you'd like to see established in the moving industry. Together we can help raise standards.

Know your rights:

Your Consumer Bill of Rights for the Moving Industry

Your have right to:
  1. Expect reasonable security and safety of your valuables.
  2. Full disclosure of all fees to be charged, including when and how assessed.
  3. Know if the mover is licensed in compliance with state and local regulations.
  4. Know if there are unresolved complaints against the moving company.

Is PeopleClaim right for your problem?

Use PeopleClaim for your moving and storage-related complaints or everyday disputes with businesses, professionals, government agencies, or individuals. PeopleClaim can help resolve most disputes online without lawyers or other intermediaries.

PeopleClaim is a fairness-based system. Just tell your story and explain why you've been treated unfairly; PeopleClaim will do the rest.

  • File for free or add premium options
  • Resolve any dispute, anywhere
  • Get the resolution you want

The Consumer Bill of Rights Project: New and Better Rights from Crowdsourced Feedback

  • Encourage greater public participation in crafting and prompting consumer-driven rules, regulations, and laws.
  • Keep consumers informed about their rights and responsibilities for any industry or government agency.
  • Engage bloggers, media, and their readers to help industry standards relevant, fair, and evolving.
  • Help promote best practices for every industry.
  • Provide a helpful publicly-generated set of standards for fair dispute resolution.

Who may contribute? Anyone with an opinion about consumer rights or responsibilities for a specific industry – including bloggers, consumer advocates, legal professionals, industry participants, and consumers.

How does a right get added? With feedback from the public, our volunteer editors will review, debate, and include relevant rights and responsibilities. The list is organic and will evolve as new suggestions are contributed and as consumer needs change in any given industry.

Common complaints against moving companies

  • Picking up late / delivering late.When you're moving, vacating one house and moving into another may have hard deadlines – for you. Movers who miss your moving and receiving dates can bring you inconvenience and extra expense.
  • Damaged property.Scrapes, scratches, and breakage can occur any number of ways in moving. It happens to furniture, floors, walls, gates, fences, plants, and even pets.
  • Surprise charges – with your property held as ransom.Unexpected charges can put you at a disadvantage when your property is in the moving company's hands.
  • Padded weight measurements.Careless or fraudulent weight measurements can make big differences in the size of your bill.
  • Unprofessional drivers and helpers.The industry routinely makes use of temporary labor. Chances are, the people who enter your home to handle and pack your possessions won't be as concerned as you are about what happens to them.

How PeopleClaim can help:

  • State your claim — just tell them why you aren't happy.
  • Propose a settlement — request a billing adjustment, improved service, policy change, whatever your situation calls for.
  • File your claim — in private, or have it post publicly if unresolved. (Your personal information isn't posted.) Public posting is a powerful incentive for prompt settlement, and lets others review and comment on your claim.
  • Get it settled — the other party can agree to your terms, reject them, or make a counteroffer. Posted claims remain online until settled to YOUR satisfaction.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.