Complaint History & Business Rating for Wayfair.Com

4 Copley Pl Ste 700, Boston, Massachusetts, 02116-6513, United States.

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  • Industry: Retail
  • Officer(s): Mr. Niraj S. Shah

What Wayfair.Com customers think NEW

  • General satisfaction
  • Quality of products or services
  • Responsiveness to problems or complaints
  • Value for money
  • Professionalism
  • 1 customer reporting.
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Comments and Feedback from Users

  • Commented By:Anita G.
  • Recommended:No
  • On:28-May-2017
Anita G. says: The furniture I purchased lasted 1 year. It ended up with piles everywhere we put our legs and arms. The seat stayed fine . We use a nice blanket there for comfort. The double recliner we purchased cost 899.00. It should not have piled at all. Shame on Wayfair(Nowayfair) is a better name. There might be better furniture there but not for the price. We feel what we paid for the recliner was a fictitious. The time frame,for such as this for compensation, is one year so if it falls apart after then your out of luck. We purchased a leather sofa many years ago. The arm rest caved in. The company sent someone out to fix the arm and assured us if we aren't satisfied they would replace the sofa. Still have it to this day. Mayfair would never think of such a thing. Will never order again.
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  • Commented By:Gary H.
  • Recommended:No
  • On:05-Mar-2017
Gary H. says: Read our horror fiasco with getting 4-5 incorrect beds!!!
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  • General satisfaction
  • Quality of products or services
  • Responsiveness to problems or complaints
  • Value for money
  • Professionalism
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Wayfair.Com’s Complaint History (1):

1 claim is currently posted for public review and comment :

    • Claim
    • Seeking:

    Marianne Klein vs. Wayfair

    For:
    • "I just feel ripped off."
    • "This feels like a scam to me."
    • Bad business practices
    • Customer service runarounds
    Claimant says:Billed me 791.00 that I do not owe nor could tell me what I owed it for. they along with citibank billed me this amount. Wayfair also owe me $350.00 from two years ago when they billed me twice. Never refunded. sent in checks and never heard from them again. Citibank also did not help me sent a bill from affiliate bitch lane to get it off their boo...
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