Complaint History & Business Rating for Verizon - Headquarters

1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States.

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  • Industry: Telecommunications
  • Employees: 177,300
  • Est. Yearly Revenue: USD 127 billion
  • Officer(s): Mr. Lowell McAdam
  • Year established: 2000

What Verizon - Headquarters customers think NEW

Comments and Feedback from Users

  • Commented By:Geraldine B.
  • Recommended:No
  • On:06-May-2017
Geraldine B. says: My phone still gets hot and they did not satisfy my claim.
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  • Commented By:Frank N.
  • Recommended:No
  • On:17-Mar-2017
Frank N. says: Vorizion does not care about their customers thjey won't even contact me back
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  • Commented By:Alma J.
  • Recommended:No
  • On:07-Mar-2017
Alma J. says: Nothing was ever really settled with them whenever I went to their office. They talked me into something I had no Idea would cost us more money. They could never explain to me why the bill was getting higher. I do know that m sons phone h purchased from them was to be billed separately, and it wasn't. I fact he ended up buying another phone from a different store that was not Verizon. I will never go back to them as a costumer.
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  • Commented By:Vibhuti M.
  • Recommended:No
  • On:29-Dec-2016
Vibhuti M. says: Verizon has not responded to my complaint.
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  • Commented By:John H.
  • Recommended:No
  • On:14-Dec-2016
John H. says: Current pricing consideration for monthly charge far exceeds that of competition, but Verizon will not change. Data charges monthly are not justified and in many cases not fair, but they cannot offer why. Correction - would be to bring back unlimited data as they have had previously; thus customer base would not need to seek services through other suppliers.
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Verizon - Headquarters’s Complaint History (121):

122 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    Verizon-Dispute-#6982340

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Contract / Agreement / Promise dispute
    • Customer service runarounds
    Claimant says:My daugher’s phone wasn’t working, therefore, she followed the process and contacted Verizon Wireless’ Customer Service. They tried to troubleshoot the problem, however, it didn’t work. She was then sent another phone. On April 6, 2012, the non working phone was returned to Verizon using their box and label. The package was dropped off at the Fed ...
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    • Claim
    • Seeking:

    Verizon-Dispute-#1934550

    For:
    • Bad business practices
    • Customer service runarounds
    • Overcharge or billing error
    Claimant says:On March 1st. 2010 I had verizon service at my home. In order to have the service I had to pay off a phone bill that I had a balance and I paid off the balance and was given a confirmation number 28237248 1 $188.00 my plan was with direct tv/verizon. I only pay direct to verizon . Now two years later I was told I have a balance of $279.36 so I call...
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    • Claim
    • Seeking:

    Verizon-Dispute-#1546581

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Customer service runarounds
    • Problem with a product
    Claimant says:Purchased two apple iphones-4G in january 2012 they do not work in my automobile. verizon has verified this on more than 4or 5 occasions. I have spent endless hours on the telephone and/or at one of their outlets. everytime I have called or visited them I have explained that the phone won't work in my '95 Jaguar they claim they never heard of suc...
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    • Claim
    • Seeking:

    Verizon-Dispute-#9488497

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Customer service runarounds
    • Overcharge or billing error
    Claimant says:Verizon has been filing a bad debt of $751 with Credit Agencies. The account and debt is not mine and I have disputed this with both Verizon and the Credit Agencies. I had an account with Verizon during this time but a different account number and my payments were always current. Since I couldn't get this resolved I closed my account with Verizon. ...
    View claim
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    • Claim
    • Seeking:

    verizon wireless-Dispute-#3443217

    For:
    • Bad business practices
    • Overcharge or billing error
    Claimant says:An ipad was purchased for a christmas present and at the time of the purchase we were told if it was returned within 3 days it would not be activated. It was in fact returned the following day. I then received a bill in january 2012 for the returned item. I called verizon immeditely and told them the ipad had been returned (call made 1/8/12 @ 11:50...
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«»

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