Complaint History & Business Rating for Suddenlink Communications By Altice

Patti P. says: I had Hurricane Laura damage in 2020 so the interior of my house was gutted & since my belongings were packed & stored for over 16 months I requested a "seasonal hold" on my services while I was waiting for my home to be repaired. SL obliged for 6 months then expected me to pay more than the original cost for my bundled services every 6 months (over $200 each time) to renew the "seasonal hold" which is beyond unreasonable since I am/ have used 0 services since August of 2020. I have called or messaged them from my account page over 20 times since May trying to resolve this issue, have heard numerous responses, but have gotten 0 help. Surely they have technology to verify that. I will be contacting the La. Public Service Commission next.

Thomas B. says: For many months I have tried in vain to get issues with slow internet speeds (I'm not getting a tenth of the speed I am paying for) resolved to no end. Now even more problems are arising in the way of non working Video on Demand. Calls and online chats get no where and only leave customers frustrated. Cable Monopolies are uncaring and cold to your problems, especially since Altice has taken over Suddenlink.

Rafael C. says: Suddenlink is a joke I'm paying for one gig for the past two years and not receiving it keep complaining and they keep telling me that I've never complained about it I've had technicians come to the house whenever they feel that you show up nothing's been done I'm out $2,400 and no service that they promise the one gig is a joke the fastest speed I get is 170 and sometimes it goes up to 500 this sucks when I'm paying for a gig and not receiving it from this company and nobody's doing anything about it somebody has to speak up people are getting ripped off check your speeds and you'll know what I'm talking about you're not getting what you pay for

Jay S. says: Service started dropping consistently every day in June & when connected, had speeds of 10--15mbps, or less, & I pay for 100mbps. Called several times a month from June to October only to be told EVERY time there was an outage which had to be resolved before a tech could come out and no credits could be given until there was a "start & end" date. Finally in October a tech was scheduled. Explicit instructions given for tech to call when en-route. No call. Appt was 2-5pm. Called at 6pm & was told tech missed appt & there would be someone here within the hour. Called 7:30pm, was told tech arrived at 3:45pm & no one was home. Was charged $60 for missed appt fee. Rescheduled appt earliest date another 7 days. Tech called this time & had checked the lines at the pole on first (missed) appt. & would send the "pole guys" out the next day to check line from pole to house. 2 days later internet working at 30mbps. Called & asked about credit on Oct 23. Was told request was escalated up to the "credit dept" & credit would be on Dec bill & no disruption in service due to pending credits. Service disconnected on 11/6. Called back & they reconnected service due to pending credit notations on acct & again stated credit would be on Dec bill. NO CREDITS on Dec bill. Called back Dec 2. Customer service is a joke. Apart from being outsourced in the Philippines & having to try to decipher broken English, they are clueless stating they have no way to contact credit dept or see anything pending. Rep said the only way to request credit is online from account with "Request a Credit" link. That link has only been there for a few months & I have used it many, many times when service is out or "dial-up" speed (at least once daily). Used it while on phone with CS rep. The message says "Your credit request has been sent. We will review and apply credits per our policy." Rep stated credit is not "immediate" & would be on next billing cycle. I'm on the 3rd billing cycle now since the link was added. Inquired about service interruption & was told no disconnect order in place even though the automated system said disconnect was on 12/5. Tried to call corporate offices in MO & NY. Basically same automated message with no way to get to a real person unless selecting customer service & then get routed back to the Philippines. If I had other options, I would definitely cancel service but I am in a rural area & they are it except for satellite.

Stephanie R. says: Service goes off everyday. Have to reset modem everyday. Customer service is a joke. Price too high for crappy service.