Complaint History & Business Rating for Palms West Hospital

13001 Southern Blvd, 214927, Loxahatchee, Florida, 33470, United States.

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No unresolved complaints againt Palms West Hospital.
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  • Commented By:Janice M.
  • Recommended:No
  • On:03-Sep-2017
Janice M. says: Took my daughter to the pediatric ER on Saturday night. She had twisted her knee and couldn't bend her leg and her lower leg was out to the side. They did an xray, said nothing was broken or out of place and wanted to discharge her with an immobilizer or ace bandage until she could see her doctor on Tuesday. We asked to escalate. They had an on call ortho review her xrays and he ordered an extra xray and CT. We asked what they would do depending on the result and the answer was either send her to her ortho on Tuesday or "who knows, she may need surgery". They still had not physically examined her leg, extent of leg motion. Their next answer was that they could admit her so she could stay until the ortho came in sunday morning and then he would be "willing" to see her, like he was doing us a favor. They showed no compassion to my 13 year old daughter who was now sitting on the table trying to re-align her leg herself. Will never go back there and will tell as many people as I can, our story. Doctor also refused to complete our secondary insurance form so that we could submit for reimbursement for the ER visit that ended up costing us a few more days of pain and discomfort for my daughter, a few hours and over $500 for nothing. Should have gone to the urgent care. At least they show compassion and I know they only xray and bandage.
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