Complaint History & Business Rating for Northwest Pacific Property Management LLC

Jack K. says: NWPPM is by far the worst property management company in the Corvallis area. I have live in the same apartment for 6 years, there were two other rental companies that managed the site for at least 4 years before NWPPM. It was a very nice place to live, but when NWPPM took over they stopped staffing the office, they don't even have anybody in town because they are based in Salem. The previous onsite manager left immediately when the company took over because they already had such a bad reputation for site management and treatment of their employees. They failed to renew garbage collection so waste piled up for a month before they came to inspect the site for the first time. They do not keep up on site maintenance, it is near impossible to get the to respond to phone calls or emails unless you have the personal number of one of their employees. 2 years later and they still have not addressed the issues tenants notified them of during their inspection, including safety issues.
They do a poor job of maintaining their web services, and when there is an issue they put it entirely on the tenant, because in their words they're "doing everything [they] legally have to do." Which apparently does not include responding to tenants, because (again, in their own words) "communication from [them] is a privilege." Communication comes from them in the form of texts from various unrelated phone numbers, written letters in the mail, or emails from address that do not accept responses.

Rent had been static up until they took over, since then they have raised rent twice at the maximum rate possible under rent control laws, and have announced another rent increase for the end of the year. When it is possible to talk to an agent face-to-face they have no problem lying to your face. They will tell you what you want to hear, but if you request it in writing you will never hear back from them. Their agents are incredibly unprofessional and lack the skills to manage any property, let alone one outside of their own range. The agent's excuse was that "[they] don't get paid for their gas to drive down here" so all responsibilities fall on the tenant. It is near impossible to get a response from the company, but you can expect to get regular letters informing you of new, arbitrary rules they are imposing. You will not be getting your security deposit back, they make sure of it. Since they took over rent has gone up 36% while doing less than any company has before. The continuously antagonize their tenants then ignore any of your concerns. Their behavior should be illegal as they have no ability to manage a site out of town. The only good part of dealing with them are the individual maintenance techs, who are contracted from another company, and they hate working with NWPPM as well. Dealing with NWPPM is not worth the hassle or the money you will lose to them. If I could give they 0 stars I would, and even that's too good for them.

Michelle R. says: They discriminate against people who are receiving HOUSING AUTHORITY PROGRAM ASSISTANCE that is different from section 8 and will not honor the policies that they inform applicants of upon applying. They are extremely rude and blame their mistakes on everyone else because it isn't their fault for any reason. Then won't respond when asked for the exact information they based denying application for apartment. Unethical and unfair practices throughout the company.

Frank W. says: I would not recommend trusting any positive reviews for this company until you have seen a video titled ''seeking vengeance against housing discrimination'' on youtube. Especially ones that start off with ''I finally found out how to post a comment'' lol Yea .. Anyhow ,The case it makes for why you should consider that they maybe faking their own reviews is pretty damning in my opinion.

Speaking of damning you need to see how this company totally lied and attempted to frame an applicant. Thankfully everything was recorded and you can see for yourself how flagrantly this company lies and why you should record everything you legally can when dealing with them if you have no other choice but to deal with them.

Don't let this company ruin the life of you or your family because you fell pray to their lack of decency and ethics. Also, if you gotten any asbestos related sickness after going on their properties you should talk to a lawyer ASAP! This company has been fined for asbestos violations.