Mattress Warehouse (Headquarters)’s Complaint History (5):
4 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- Bad business practices
- Problem with a service
Claimant says:Within a week of purchasing a mattress from mattress warehouse I could not stand the backache and tried to return the mattress - their policy of no return/no refund is a very expensive lesson.
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- Claim
- Seeking:
For:
- "I just feel ripped off."
Claimant says:MAY 3, 2016
STATEMENT OF TERRY & BONNIE BLUETT’S PURCHASE OF A KINGSTON MATTRESS AT MATTRESS WAREHOUSE BEGINNING 2/24/16
We decided to purchase a “good” king sized mattress for two reasons. First, during almost the entire duration of our wonderful 33 year marriage we slept together in a bed with a queen size mattress. Then I started to become res...
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- Claim
- Seeking:
Claimant says:We are just looking for a replacement of the mattress we have or equal valve, not looking for money. We do not understand why mattress warehouse or their rep. has not contacted us and settled this matter after all the calls we have made. The warranty dept. has made 6 appointments but have not kept them.
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Poor Value for Money
- Warranties or Rebates
Claimant says:Warranty claim was put in for a mattress less than one year old... found defective and has 1 inch and 3/4 dip in center of the bed. However, there is a small smudge at the foot of the bed that I had no clue was there and now the warranty claim is dropped. Serta is not standing behind there product at all, and neither is Mattress Warehouse!
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- Claim
- Seeking:
Claimant says:I bought a mattress and box spring - a Sealy Brava Ultra Plush mattress on 7/29/10. The merchandise was delivered on 08/03/10. It was delivered in seemingly good condition. When I slept on the mattress that night. I noticed that the mattress was sinking(had very little resistance in the middle) and when two people slept on the bed, their bodi...
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