Complaint History & Business Rating for Ken Towery Auto Care

120 Louie Pl, Lexington, Kentucky, 40511, United States.

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  • Commented By:Trasci W.
  • Recommended:No
  • On:04-Dec-2022
Trasci W. says: TWICE Ken Towery has failed to tighten my rear lug nuts. This time, I drove 172 miles on my tires since it was last serviced at the NIcholasville Rd, Lexington KY location. It was serviced in August for rear brake work which means removing the tire to do the work. They did not tighten the lug nuts and 172 miles later the tire flew off causing damage to the aluminum wheel and me $250 out of pocket and out of town to get back to Lexington so they could make their mistake right. This is the SECOND time this has happened--a year ago they failed to tighten the rear lug nuts and fortunately, Winchesterr Rd. AAMCO discovered the loose lug nuts when servicing my transmission. Unfortunately, Ken Towery refused to admit the mistake and said they would not touch the car until I file a claim which can take up to 2 months!!! Their reason, they serviced it last 3 months ago--never mind this is my backup vehicle that is only drove on rare occasions. DO NOT TAKE YOUR CAR THERE!!! If they can't tighten lug nuts, just imagine what other mishap they can cause.
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